Jan 2024 – Apr 2025 · 1 yr 3 mos · Vancouver, British Columbia, Canada

• Business Analyst tagged with the Cloud Data & Integration Services team to streamline, optimize and improve internal operational efficiency within the Retail space.
• Collaborated with 10+ cross-functional stakeholders to analyze business processes and identify workflow bottlenecks to drive completion of business goals by 70%
• Led business analysis for cloud protection initiatives translating enterprise requirements into features, epics and user stories across AWS and Azure platforms
• Designed KPI dashboards for 2 cross-functional teams to monitor key operational metrics and improve monthly reporting efficiency
• Utilized Microsoft Excel to create a standardized analytics dashboard improving monthly reporting efficiency by 55%
• Delivered business presentations, one-pagers and summaries using PowerPoint and Canva for technical and non-technical stakeholders
• Designed 8+ SharePoint (M365) sites and Confluence pages enabling seamless knowledge transfer of processes, policies, procedures and increasing user engagement by 60%
• Established User Acceptance Testing (UAT), test cases, test scenarios and test plans in compliance with the business needs to meet 98% of deadlines in Agile Software Development Software Life Cycle (SDLC)
• Supported project management activities within Agile delivery, ensuring timely and high-quality solutions aligned with SDLC best practices.
• Authored 5+ SOPs, process diagrams and workflows improving internal operational efficiency by 25%

Apr 2022 – Dec 2023 · 1 yr 8 mos

• Part of HCL's Automation team implementing digital transformation of applications, driving enhancements, process optimization and identification of automation opportunities within Information Technology (IT) space
• Redesigned existing systems by analyzing business requirements, automating business processes and performing gap analysis enhancing process optimization by 60%
• Leveraged MS Visio to model 5+ current-state and future-state process flow diagrams recommending product improvement solutions boosting revenue by 30%
• Documented Business Requirement Document (BRD), Functional Requirement Document
• (FRD), User Manuals for 80+ users
• Collaborated with business stakeholders and technical teams (Developers, QA, PMs) to build Invoice process billing system by document analysis
• Supported QA analysts on triaging defects and issue resolution in JIRA decreasing user errors by 60% and improving system usability
• Partnered with Change Management teams to identify stakeholder impacts and support adoption, operational readiness, and transition planning.

Jul 2021 – Apr 2022 · 9 mos

• Associated with the OutSystems low-code platform team delivering solutions for digital transformation and modernization initiatives. As an Associate Business Analyst I have gathered business and technical requirements, mapped Proof of concept (POC) applications across Insurance, Financial Services, Retail, Supply Chain industries
• Facilitated in-depth requirements gathering sessions as part of market research with 7+ stakeholders (Developers, Solution Architects, Program Managers) ensuring continuous improvement of business requirements by 50%
• Led scope discussions, clarified requirements and prepared 30+ scope documents to drive domain research and solution phase enhancing project planning and client deliverables
• Interpreted business and technical requirements to develop 15+ proposals, RFP responses and business cases for prospects in Insurance, Financial services, Supply Chain
• Assessed business rules, assumptions and risks in the implementation of digital (Online and Mobile) projects supporting business transformation initiatives
• Mapped POC requirements into detailed mockups and UI designs aligning solutions with client needs.
• Coached 2 junior analysts on requirements gathering, test scenarios, User Acceptance Testing (UAT) and business process modeling – MS Visio during 12 weeks of training in Agile SDLC

Jul 2019 – Jul 2021 · 2 yrs

• A product company specializing in SaaS solutions for compensation and performance management. As part of an Agile product team, I have collaborated with cross-regional stakeholders to analyze requirements with existing product capabilities supporting the full project lifecycle from discovery and design through implementation and post-launch support.
• Directed end-to-end implementation of multiple projects overseeing all phases from requirement analysis to production deployment enabling 30% increase in revenue
• Translated business needs into 5 deliverables: use cases, user stories, data modelling/data flow diagrams, functional specifications and non-functional requirements
• Gathered requirements using 5 elicitation techniques including surveys, stakeholder interviews, cross-functional meetings, requirements workshops and stakeholder analysis
• Utilized Requirement Traceability Matrix (RTM) to capture and document the end-to-end traceability of business requirements
• Documented 5+ UAT/Production checklists, Release Notes, User Training Manuals, Business Requirement Document (BRD), Functional Requirement Document (FRD), As-Is/To Be process documentation for 80+ users on usage of technology products
• Designed and tested 10+ product features using Jira and Confluence within Agile methodologies reducing post-deployment defects by 25%
• Validated test scripts and resolved defects through root cause analysis improving system usability and stability
• Coordinated with 5+ QAs during SIT testing using Jira, Azure Dev Ops and Team Foundation Server (TFS) decreasing user errors by 60% in Agile project management methodology
• Assisted with project planning, status reporting and documented project plans and change management plans across multiple projects
• Defined data templates to support daily API ingestion of HR data reducing reliance on manual updates