Jan 2020 – Present · 6 yrs 5 mos

• Build and maintain relationships with recruiting leaders, hiring managers, peers and cross functional partners for projects/ cross functional collaboration.
• Tracking and analyzing recruiting metrics/information to make holistic recommendations to influence program and project strategy. Educate partners to drive program or project adoption and advocacy.
• Managing projects by planning, building effective timelines, track hiring progress, and adjust priorities accordingly to ensure high-quality outcomes. Continual improvement to the process to ensure hiring targets are achieved while providing the best possible candidate experience.
• Key projects:
• Mar-Sep, 2020: supported hiring for a new site starting from scratch, built 200+ people team including leadership within 6 months, with new hires reached 70+ in peak months.
• Oct 2020-Jun 2021: supported accessibility hiring by driving the initiative of hiring blind candidates, successfully hired 4 people.
• Sep-Jun, 2021: initiatives on Campus and accessibility events for employer branding, raise awareness in talent market/community and build talent pipeline. Hosted/ supported over 10+ onsite/virtual events.

Nov 2015 – Dec 2019 · 4 yrs 1 mo

• Lead sourcing projects, build and align recruiting process/ selection standards by partnering closely with business partners and stakeholders to ensure result and consistency. Highest hiring volume reached over 400+ hires per year, including existing market backfill, new site opening and expansion.
• Design proactive sourcing strategies and plans based on hiring needs in various business lines and support hiring for retail stores and contact centers in Greater China.
• Manage and evaluate multiple sourcing channels by partnering with relevant teams to meet sourcing needs.
• Build and manage a team of Talent Specialists dedicated to sourcing by providing training, coaching and performance evaluation.
• Vendor management.
• Key projects:
• Feb-Jun, 2017: leading sourcing for new contact center with 120 HC.
• Oct 2017- Jul 2019: leading sourcing for new call center opening and expansion, achieved 500+ hires so far.
• Mar-Sep, 2019 (career experience): end to end hiring senior leadership role in retail stores.

Jun 2012 – Oct 2015 · 3 yrs 4 mos

• Design and implement hiring plan for new store opening (NSO) and existing markets based on business needs, successfully lead 5 NSO hiring projects in new markets.
• Partner with various teams and leadership to ensure smooth transition and good experience for both external hires and internal employees transferring to new stores/cities.
• Innovate & refine recruiting process to ensure recruitment efficiency and great candidates' experience.

Apr 2011 – Jun 2012 · 1 yr 2 mos

• Identify potential candidates in the early stage by sourcing/phone interview, follow offer communication, and ensure smooth onboard.

Jun 2010 – Apr 2011 · 10 mos

• - Focus on customer service and internal support to employees and leadership team.