Harshitha S Gowda

Operations Associate

Bengaluru, Karnataka, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Over 3 years of IT support experience.
Proficient in Active Directory and Office 365.
Strong problem-solving and communication skills.

Stackforce AI infers this person is a Technical Support Specialist with expertise in IT Infrastructure and Service Management.

Contact

Skills

Core Skills

Technical SupportActive Directory

Other Skills

Application DeploymentIncident ManagementRoot Cause AnalysisWindows ServerDomain Name System (DNS)Resolving IssuesSoftware DeploymentSCCM TroubleshootingService Level Agreements (SLA)Manage engineeIT Service ManagementInformation TechnologyCustomer ServiceOral CommunicationCommunication Training

About

IT Support Specialist with 3+ years of experience in providing technical support, troubleshooting hardware/software issues, and ensuring seamless IT operations. Skilled in diagnosing system problems, managing networks, and assisting end-users with technical challenges. Proficient in Windows environment with expertise in Active Directory, Office 365, and remote desktop support. Strong problem-solving skills, excellent communication, and a customer-focused approach to resolving IT issues efficiently. Adept at maintaining system security, performing software installations, and collaborating with cross-functional teams to enhance IT infrastructure. Key Skills: ✔ System Troubleshooting & Maintenance ✔ Hardware & Software Support ✔ Active Directory & Office 365 ✔ IT Security & Data Backup ✔ Remote Desktop Support ✔ Incident & Problem Management ✔ End-User Training & Documentation Looking for opportunities to leverage technical expertise and customer service skills in a dynamic IT environment.

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 5 mos

Current Experience

Consilio llc

IT Support Specialist

Jan 2025 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Provided L1/L2 technical support for end-users across multiple regions, resolving issues related to VM connections, Microsoft 365, Outlook, Teams, and network connectivity.
Monitored and responded to tickets using ServiceDesk/ManageEngine, ensuring timely resolution within defined SLA timelines.
Troubleshot VPN, Wi-Fi, and remote desktop issues, minimizing downtime and ensuring business continuity.
Assisted in managing Active Directory (AD) tasks such as user account creation,password resets, and email proxy/SMTP configurations.
Diagnosed and resolved hardware/software issues on laptops, desktops, and peripherals.
Collaborated with internal teams to escalate and resolve complex incidents while keeping users informed with clear communication.
Documented troubleshooting steps and created knowledge base articles to support faster resolution of recurring issues.
Supported users with relativity platform/application issues, improving productivity for legal case teams.
Gained hands-on experience with incident management, root cause analysis, and ticket categorisation to improve overall IT service delivery.

Active DirectoryApplication DeploymentTechnical SupportIncident ManagementRoot Cause Analysis

Brady corporation

2 roles

IT - Helpdesk Engineer

Oct 2023 – Jan 2025 · 1 yr 3 mos

Windows ServerDomain Name System (DNS)

IT Helpdesk Engineer

Oct 2023 – Jan 2025 · 1 yr 3 mos

Providing L1.5 technical guidance over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes and procedures by resolving issues inside SLA.
Responsible for managing the lifecycle of all Requests & incidents.
Troubleshooting technical issues and developing effective solutions.
Deploying the software through Active Directory and Installing Applications from Software Center (SCCM) as per business requirements and calculated prerequisites.
SCCM Troubleshooting client installation and software distribution issues. Analyzing and applying patches, service packs, and infrastructure updates.
Provide support for active directory - Add/Delete user and workstation, OU move, update descriptions & Provide access for Shared Network Drive & AD Groups.
Identifying root cause analysis (RCA) for each reported Global Issue.
Handling Realtime Escalations and Driving toward resolution Part Involving troubleshooting skills.
Responsible for carrying out Service Level Agreements (SLA) and Manning Fallouts tickets.
Handled Data & Voice Circuits validation by working closely with Tier 2 and Tier 3 Teams to enhance better performance to customers.
Monitoring and managing the server resources utilization, like CPU and Memory.
Access to be given on user requests based on ticket allocation.
Responsible for troubleshooting applications and network-related issues related to user-end applications.