Jasjeet Walia — CEO

I am a customer delivery and service operations leader with 18+ years of experience driving operational excellence, stakeholder trust, and customer success in global technology organisations. I specialise in transforming service operations, leading multi-region delivery teams, and building resilient frameworks that ensure consistent performance across mission-critical environments. What I Do • Lead enterprise-scale customer delivery & escalation governance, turning complex operational challenges into measurable business outcomes. • Drive CSAT & CAST performance through disciplined backlog management, proactive issue resolution, & executive-ready insights. • Build high-performing teams through mentorship, succession planning, and structured capability development. How I Make an Impact • Recognised with Cisco’s ACE Award for CSAT excellence and leadership impact. • Co-founded the RJIL Virtual Team, enabling seamless nationwide 5G service delivery. • Implemented proactive support initiatives and automation frameworks that improved service predictability and reduced escalation dependency. • Delivered strategic insights via MBRs/QBRs, translating operational performance into actionable business decisions. I combine a strong technical foundation across networking and data-centre platforms with a people-centric leadership mindset. I believe in empowering teams, aligning strategy with execution, and creating future-ready delivery models that scale efficiently and sustainably. Core Competencies: Customer Delivery • Service Operations • Escalation Governance • CSAT & CAST Ownership • Operational Excellence • Continuous Improvement • Strategic Account Management • Executive Engagement • Team Leadership • Networking & Data Centre Platforms

Stackforce AI infers this person is a Customer Delivery and Service Operations Leader in the Technology sector.

Location: Bengaluru, Karnataka, India

Experience: 19 yrs 5 mos

Skills

Customer Delivery
Service Operations

Career Highlights

18+ years in customer delivery and service operations.
Recognized with Cisco’s ACE Award for CSAT excellence.
Co-founded RJIL Virtual Team for nationwide 5G service delivery.

Work Experience

Cisco

Leader, Customer Delivery (Support Services) (2 yrs 8 mos)

Leader, Customer Delivery – DCRS (Nexus) (9 mos)

Team Lead – ACI SSPT (APAC) (4 yrs 2 mos)

Escalation Engineer – Switching / Enterprise TAC (2 yrs 7 mos)

Customer Support Engineer – LAN Switching TAC (4 yrs)

Mercury Solutions

Corporate Cisco Trainer (2 mos)

Koenig Solutions Pvt. Ltd.

Corporate Cisco Trainer (2 yrs 2 mos)

New Bridge Technologies

Cisco Trainer (1 yr 11 mos)

Datacraft India Ltd.

Network Engineer (5 mos)

Wockhardt Ltd.

Network Engineer (1 yr 1 mo)

Education

Master of Computer Applications - MCA at Punjab Technical University

BSc (IT) at Guru Nanak Dev University (GNDU), Amritsar

Jasjeet Walia

CEO

Bengaluru, Karnataka, India19 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

18+ years in customer delivery and service operations.
Recognized with Cisco’s ACE Award for CSAT excellence.
Co-founded RJIL Virtual Team for nationwide 5G service delivery.

Stackforce AI infers this person is a Customer Delivery and Service Operations Leader in the Technology sector.

Contact

Skills

Core Skills

Customer DeliveryService Operations

Other Skills

Global Support & Escalation GovernanceService Performance Management (KPIs, CSAT, CAST)Team Succession & Capability BuildingOperational ExcellenceContinuous Process ImprovementCross-Functional LeadershipStrategic Account ManagementTechnology-Enabled Service Leadership (Networking & Data Centre)Team LeadershipCatalyst 8200/8300/8500Catalyst 9400/9500/9600Nexus 9000BGPMPLSOSPF

About

Experience

19 yrs 5 mos

Total Experience

3 yrs 11 mos

Average Tenure

14 yrs 2 mos

Current Experience

Cisco

5 roles

Leader, Customer Delivery (Support Services)

Promoted

Oct 2023 – Present · 2 yrs 8 mos · On-site

Lead global customer delivery operations across SSPT and HTTS teams, supporting mission-critical enterprise and service provider environments in APJC and EU regions.
Serve as senior escalation authority for high-severity incidents, ensuring rapid resolution and sustained CSAT performance.
Establish KPI frameworks, monitor operational performance, and provide executive insights that guide strategic decisions.
Drive deep engagement with key accounts, delivering white-glove support to stabilise critical environments and foster client trust.
Build and mentor high-performing, inclusive teams, embedding operational discipline, accountability, and leadership rigor.

Leader, Customer Delivery – DCRS (Nexus)

Promoted

Dec 2022 – Sep 2023 · 9 mos · On-site

Transformed backlog management & customer satisfaction, achieving consistent CAST & CSAT performance from the first quarter.
Designed structured escalation pipelines & cross-functional Solution PODs to reduce ad-hoc dependencies & accelerate issue resolution.
Implemented targeted training programs to strengthen team readiness and leadership depth.
Collaborated with cross-regional teams to optimise delivery models and improve operational resilience.
Fostered a proactive, accountable culture that improved predictability and responsiveness for critical service incidents.

Global Support & Escalation GovernanceService Performance Management (KPIs, CSAT, CAST)Operational ExcellenceContinuous Process ImprovementCross-Functional LeadershipCustomer Delivery+1

Team Lead – ACI SSPT (APAC)

Promoted

Sep 2018 – Nov 2022 · 4 yrs 2 mos · On-site

Directed ACI TAC operations across APAC, ensuring consistent service quality and operational stability.
Mentored engineers and established structured onboarding programs, weekly War Rooms, and capability uplift initiatives to accelerate team readiness.
Standardised operational documentation and knowledge assets to improve workflow clarity and execution consistency.
Collaborated with global leadership to maintain transparent reporting and uninterrupted service delivery.
Enabled multi-region teams to sustain performance and continuity under high-demand, mission-critical environments.

Global Support & Escalation GovernanceService Performance Management (KPIs, CSAT, CAST)Operational ExcellenceContinuous Process ImprovementTeam LeadershipCustomer Delivery+1