Apr 2025 – Present · 1 yr 2 mos

• Facilitated Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives to improve team alignment and delivery predictability.
• Coached cross-functional teams on Scrum principles, driving accountability and continuous improvement.
• Partnered with Product Owners to refine, prioritise, and manage product backlogs based on business value and dependencies.
• Tracked sprint progress, team velocity, and delivery metrics using Odoo dashboards and reports to identify risks early.
• Identified and removed impediments related to technical blockers, stakeholder delays, and resource constraints.
• Developed and maintained project plans, timelines, and dependency trackers across multiple workstreams.
• Coordinated with web development, QA, analytics, and business teams to ensure timely milestone delivery.
• Applied Agile and PMO governance practices using Odoo for task tracking, risk monitoring, and KPI reporting.
• Prepared status updates, risk logs, and executive summaries for leadership review.
• Supported UAT, QA validation, and release coordination for website delivery projects.

Oct 2023 – Nov 2024 · 1 yr 1 mo

• Assisted customers in product selection by providing accurate information on products, prices, and services.
• Built and maintained relationships with customers to drive repeat business.
• Managed and resolved customer complaints professionally, ensuring customer satisfaction.
• Scheduled shifts for fellow associates during peak traffic times to optimize staffing levels.
• Provided customers with product recommendations, answered inquiries, and offered expert advice to enhance the customer experience.
• Conducted outreach campaigns to generate leads, resulting in a 20% increase in client acquisitions.
• Utilized CRM software to track and manage customer interactions, improving overall sales efficiency by 15%.
• Presented product demonstrations to potential clients via virtual meetings, leading to a 30% increase in product knowledge and sales.
• Collaborated with the marketing team to develop targeted email campaigns, resulting in a 25% increase in open rates and engagement.
• Increased monthly sales by 25% through effective virtual consultations and personalized product recommendations, utilizing CRM software to track customer interactions and follow-ups.

Oct 2023 – Nov 2024 · 1 yr 1 mo

• Assisted customers in product selection by providing accurate information on products, prices, and services.
• Built and maintained relationships with customers to drive repeat business.
• Managed and resolved customer complaints professionally, ensuring customer satisfaction.
• Scheduled shifts for fellow associates during peak traffic times to optimize staffing levels.
• Provided customers with product recommendations, answered inquiries, and offered expert advice to enhance the customer experience.
• Conducted outreach campaigns to generate leads, resulting in a 20% increase in client acquisitions.
• Utilized CRM software to track and manage customer interactions, improving overall sales efficiency by 15%.
• Presented product demonstrations to potential clients via virtual meetings, leading to a 30% increase in product knowledge and sales.
• Collaborated with the marketing team to develop targeted email campaigns, resulting in a 25% increase in open rates and engagement.
• Increased monthly sales by 25% through effective virtual consultations and personalized product recommendations, utilizing CRM software to track customer interactions and follow-ups.

Oct 2022 – Nov 2023 · 1 yr 1 mo

• Customer Experience Specialist | Relationship Builder | Problem Solver
• As a seasoned professional, I’ve excelled in:
• Product Expertise: Guiding customers through informed product selections by sharing precise details on features, pricing, and services.
• Client Engagement: Nurturing lasting relationships to drive repeat business and enhance customer loyalty.
• Resolution Champion: Handling customer complaints with finesse, ensuring satisfaction and brand reputation.
• Operational Efficiency: Strategically scheduling shifts during peak hours for seamless team performance.
• Trusted Advisor: Providing personalized product recommendations, addressing inquiries, and offering expert advice.