Himanshu Sharma — Operations Associate
As a Major Incident Manager at Cisco with over three years of experience in the role and a total of seven years in the organization, I am dedicated to ensuring efficient incident resolution while fostering collaboration and operational excellence. My work is supported by ITIL certification and technical expertise in SD-WAN and project management. Working with Cisco, I focus on managing major incidents and contributing to robust network support solutions, enabling seamless operations. My goal is to drive impactful results by leveraging my technical skills and aligning them with organizational priorities to ensure business continuity and client satisfaction.
Stackforce AI infers this person is a Major Incident Manager in the IT and Networking industry.
Location: Bengaluru, Karnataka, India
Experience: 12 yrs 1 mo
Skills
- Incident Management
- Itil
Career Highlights
- Over three years as Major Incident Manager at Cisco.
- ITIL certified with strong technical expertise.
- Focused on operational excellence and client satisfaction.
Work Experience
Cisco Systems (India) Private Limited, Bangalore
Major Incident Manager (3 yrs 8 mos)
Cisco
Incident Manager (1 yr 11 mos)
Network Support Engineer (2 yrs 3 mos)
HCL Technologies
Network Support Engineer (1 yr 4 mos)
Network Engineer (1 yr 11 mos)
Tech Mahindra
Customer Support Engineer (1 yr)
Education
Bachelor of Technology - BTech at UPTU
Junior High/Intermediate/Middle School Education and Teaching at Springer Public School
