Apr 2025 – Oct 2025 · 6 mos · India · Remote

Aug 2024 – Feb 2025 · 6 mos · Pune, Maharashtra, India · On-site

• Led end-to-end TA operations across IT, Manufacturing, BFSI & FMCG sectors with a 30-member team.
• Centralized onboarding, BGV & engagement into a unified delivery framework.
• Designed R&R programs and performance-based compensation structures.

Oct 2021 – Jun 2024 · 2 yrs 8 mos · Pune, Maharashtra, India

• Directed a 40+ recruiter team delivering TA services globally across APAC, EMEA, and North America.
• Achieved 40% client satisfaction improvement and 25% reduction in time-to-hire through process optimization.
• Oversaw support functions for 15+ multinational clients in diverse industries.

May 2021 – Oct 2021 · 5 mos

• Led full-cycle recruitment and client engagement across BFSI and IT domains, servicing clients like Mindtree and HCL.
• Designed and implemented scalable hiring frameworks, achieving a 100% placement success rate within 6 months.
• Acted as a strategic advisor to clients, aligning talent strategy with business objectives for mid-to-senior level mandates.
• Mentored a team of recruiters to optimize sourcing, screening, and interview processes, driving faster TAT.

Jul 2011 – Apr 2021 · 9 yrs 9 mos · Vadodara, Gujarat, India

• Spearheaded Talent Acquisition operations across India, UK&I, and EU, managing a team of 15+ recruiters and support staff.
• Owned the end-to-end hiring lifecycle for full-time and contractual roles, including job requisitions, audits, agency billing, and SLA adherence.
• Led critical support verticals—Pre-Onboarding, Documentation, Background Verification (BGV), and Employee Engagement—within the TA function.
• Collaborated with senior leadership to drive vendor management and payroll coordination, ensuring regulatory and contractual compliance.
• Championed diversity hiring initiatives and reinforced employer branding across hiring geographies.

Jan 2010 – Jul 2010 · 6 mos

•  Provided support to Business Partners of GAP, across the world, for the various applications they use for the production and designing of clothes.
•  Carried out troubleshooting and helpdesk support of proprietary and off-the-shelf applications as well as operating systems.
•  Received multiple survey replies and appraisal emails in six months for Outstanding Technical Support.
•  Specialization in troubleshooting of VPN, Outlook and Lotus Notes

Oct 2007 – Dec 2009 · 2 yrs 2 mos

•  Dealing with enquiries & answering calls from new and existing customers.
•  Analyze, research, investigate and resolve inquiries related to customer accounts
•  Responsible for dealing with customer relevant queries, complaints and request for information on products and services.
•  Registration of the new sim cards and the handsets
•  Suggesting solutions to customers in a positive manner.
•  Dealing with all escalated complaints and enquiries efficiently and effectively.
•  Handled the tasks of drafting documents as requested by Customer Care Manager
•  Prepared daily, weekly and monthly statistical reports
•  Responsible for generating ideas on ways to resolve problems and serve customers in a better way
•  Confirmed customer understanding of the solution and provided extra customer education as require.
•  Troubleshooting of the handsets of the customers over the call and providing the solutions
•  Provided a support to the new joinees and mentored them
•  Responsible for handling complex customer problems.
•  Evaluated the performance of the team and shared the data with the management
•  Maintained the WFM record for four teams and worked alongside with the WFM team.
•  Handled a team of 12 along with Interim Team Lead
•  Ensuring team members are having a regular quality checks and maintaining quality standards of calls.