Mar 2022 – Apr 2025 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Managed the retention charter, improving course completion and renewal rates. Reduced customer churn by 24% quarter-on-quarter .
• Launched an AI chatbot (OpenAI API + internal APIs) to automate 70% of customer support queries.
• Built a unified teacher–student experience, consolidating all courses, admin ops and tech stacks into a single platform. This improved user experience, reduced admin overhead, lowered costs, and unlocked $60K in additional cross-sell revenue.
• Improved teachers’ on-time joining by 50% and 2x-ed camera-time through nudges based on cam & mic data.
• Automated renewals with reminders, international payment gateways integration, and flexible packages, driving +10% revenue and 30% cost reduction.
• Introduced Parent–Teacher Meetings with AI-generated progress reports to showcase project demos and learning milestones
• Launched the Challenges, Badges, and Star Teacher features, which led to a 5% increase in class consumption, a 25% rise in quiz completion, and a 20% boost in student referrals.
• Launched a desktop application using the Electron framework, integrating Google Meet, which reduced Zoom licensing costs. Enhanced in-class interactions with real-time quizzes and rewards.
• Initially reported to the Founder in the Founder’s Office and also served as Interim Head of the Academy Department, managing 1,400+ teachers globally during a leadership transition.

Mar 2019 – Mar 2022 · 3 yrs · Bangalore Urban, Karnataka, India · On-site

• Headed strategic programs across FMCG, clothing, electronics, and general merchandise verticals
• Scaled monthly coupon usage by 150%, adding $64M in incremental GMV, and increased daily rating volume by 20%.
• Built an analytics model to score sellers on 10+ parameters, enabling transition to a First-Party Just-in-Time model.
• Piloted an in-house productivity tracking app for Business Development Executives

Jun 2018 – Mar 2019 · 9 mos · Mumbai Area, India

• Platform Overview: Developed a platform connecting MBA applicants with alumni from top business schools for tailored admission support.
• Impact: Scaled to 60 Lakhs ARR, supporting 250+ applicants across prestigious institutions like INSEAD, ISB, and Cornell, with a network of 75+ global alumni.
• Product Development: Managed a team to launch an MVP on PHP + Dotnet in one month, followed by a redesign and relaunch on React.
• GTM Strategy: Executed a growth-driven GTM strategy utilizing performance and content marketing, and automated mentor acquisition through LinkedIn.
• Customer Journey: Created a seamless end-to-end user experience from mentor selection to content delivery, ensuring high-quality support and impactful results.

Nov 2016 – May 2018 · 1 yr 6 mos · Hyderabad Area, India

• E-commerce platform for customized handmade art
• E-commerce Platform Development: Crafted and optimized an end-to-end user journey for an e-commerce platform, covering product selection, order placement, and delivery, ensuring a seamless customer experience.
• Growth Strategy & Execution: Drove substantial revenue growth to 30 Lakhs ARR by leveraging performance marketing across Meta (Facebook and Instagram), SEO, and content marketing, effectively reaching and engaging 500+ global customers.
• Artist Network & Product Quality: Built and managed a network of 50+ artists, maintaining high standards of product quality and timely delivery, contributing to the overall success and scalability of the platform.

May 2016 – Jun 2017 · 1 yr 1 mo · Nagpur, Maharashtra, India · On-site

• Educational Magazine for High School Students
• Pitched the magazine to schools and parents, securing 400 annual subscriptions from 8 schools within 2 months and generating over ₹8 lakhs in revenue.
• Collaborated with design teams and coordinated end-to-end content development, including topic allocation, editing, and proofreading.
• Managed a team of 10 writers to develop and publish high-quality articles and creative infographics across diverse topics.
• Secured advertisement sponsorships and established a citywide delivery system, leading to the successful publication of 10 consecutive editions.

May 2016 – Jul 2016 · 2 mos · Nagpur Area, India

• Project: Increasing the production volume of the L&T MHPS Buckstays
• Work: Identified the primary cause of loss in production as the lateral bend of buckstays caused due to improper suspension.
• Achievement: Turned around the existing 2 month delay in the project and delivered within the project deadline.

Aug 2014 – Dec 2014 · 4 mos · Secunderabad

• Volunteer for Nirmaan School Adoption Program
• Teacher for the Malkapur village school for children under 5th grade.