Feb 2022 – Nov 2022 · 9 mos

• A podcast series where I interviewed seasoned PMs on the product building journey in fintech space
• My work involved scouting PMs, curation of discussion topics, interviewing and finally, producing the series

Jun 2021 – Oct 2022 · 1 yr 4 mos · Delhi, India

• Pine Labs is one of India’s leading merchant payment platforms serving over 500,000 merchants.
• I was part of the Product & Growth team focused on enhancing Pay Later product, working across both B2C and B2B spaces to drive impactful initiatives that empower businesses and consumers alike.
• 1. Pay Later Marketplace: Led the development of company's first BNPL-focused e-commerce marketplace collaborating closely with internal teams, banks, and merchant partners to create a seamless shopping experience
• 2. Merchant Network Growth: Spearheaded the growth of our Pay Later merchant network through tailored marketing campaigns that encouraged regular usage helping merchants unlock new revenue streams
• 3. 0 to 1 Products: Played a key role in developing new products on POS terminal i.e. unified loan journey and gadgets trade-in functionality enhancing user experience and providing customers with valuable options

Feb 2021 – Jun 2021 · 4 mos

• Key highlights:
• 1. Developed Authorization & Fraud strategy for a leading Indian issuer’s credit and debit portfolio, enhancing user experience through the implementation of forgot PIN functionality, spend-based notifications, and decline alerts
• 2. Fast-track promotion to Associate Managing Consultant

Aug 2019 – Feb 2021 · 1 yr 6 mos

• 1. Designed product features for a neobank in Southeast Asia, recommending and validating new functionalities to meet customer needs
• 2. Crafted a credit card portfolio conversion strategy for an Australian bank, successfully transitioning 1 million cards from Visa to Mastercard
• 3. Co-led a $6M card retention and activation product pipeline across the AP region, driving strategic initiatives to enhance customer loyalty
• 4. Developed optimization strategies for the debit portfolio of a leading UAE bank, significantly increasing card activation and usage

Aug 2018 – Aug 2019 · 1 yr

• 1. Developed optimization strategy for small business portfolio of a top US issuer
• 2. Devised a recommendation strategy for an issuer's DDA accounts with customer segmentation and determined an incremental revenue opportunity of ~70K USD
• 3. Mitigated fraud risk by 50% for a top issuer by designing a comprehensive list of fraud strategy rules impacting revenue of ~600K USD
• 4. Built an interactive dashboard for commercial card portfolio analysis and spend optimization with a deep dive in benchmark performance across different industries to identify opportunities

Jun 2017 – Aug 2018 · 1 yr 2 mos

Jun 2016 – Jul 2016 · 1 mo · Gurgaon, India

• Worked on three live projects and a case study in the Advanced Analytics team of MasterCard Advisors during two months of internship
• Designed a Linear Regression Model using the tool “R” to identify the factors on which the Merchant Service Charge Rate depends
• Developed an automated dashboard using Microsoft Excel and VBA to provide a snapshot of current performance of sales team
• Designed Expansion Strategy for an acquirer bank in India on the basis of market research
• Devised a recommendation strategy for an issuer for its Credit Card Portfolio with Customer Lifecycle Segmentation

Sep 2020 – Jan 2021 · 4 mos

• Helped members of this student-led initiative to design innovative and affordable solutions for socially conscious organizations

Jul 2014 – May 2015 · 10 mos