Oct 2023 – Nov 2024 · 1 yr 1 mo

• » Interacting with the Client, Key Stakeholders to Identify the Expected Learning Outcomes
• » Design & Deliver Customized Need-based / Outcome Based Development Programs and Learning Interventions to Enhance Organizational Capabilities that focus on Both Long-term and Immediate Needs
• » Manage the Overall Planning, Design, and Implementation
• » Lead a Team of SMEs, Script Writers, Editors, Content Creators and Storyboarding Experts to produce a wide range of Content Types – Training / Videos/ Seminars
• » Designed 100+ Problem Solving Courses | Sponsored Case Studies | YouTube Videos | Content for 11 Guinness Book of World Records
• » Developing and Managing the Content Calendar, ensuring that all Deadlines are Met
• » Make Data-driven Decisions to Optimize Content for Better Engagement and Results. Keeping track of success matrices including NPS and C-SAT
• » Spearhead Customer Success Strategies to Ensure Growth, & High-Quality, Responsive Service
• » Work closely with Sales Team on Upsell and Cross-sell Opportunities and Product Team and share Customer Feedback to Improve Products
• » Proven track record of driving customer success and revenue growth
• » Ensuring smooth functioning and efficiency at all 194 centers
• » Implement Best Practices and Regularly Review & Improve Support Processes based on Customer Feedback | Represent the Voice of the Customer in all Strategic Discussions

Aug 2020 – Oct 2023 · 3 yrs 2 mos

• » Create a Complete Suit of Learning Solutions to Maximize Performance and Enable Business Results
• » Create a Measurable Impact that Translates into Higher Productivity, Higher Sales, Lower Attrition,
• Higher Customer Satisfaction, Higher Employee Engagement and Stronger Alignment with Organizational Culture
• » Create Cutting Edge Concepts and Techniques of Learning and Development Cycle.
• » Create Content that is Specifically Designed for Each Client – which Speaks their Language and Reflects their Organizational Culture and Ethos
• » Research their real-life challenges and processes and Build Most Sought After Content which makes the entire learning experience immediately relevant and applicable to work

Jun 2015 – Aug 2020 · 5 yrs 2 mos

• » Identify Leadership Training and Development Needs
• » Analyze training programs to identify areas of opportunity and learning needs to refine and improve the for maximum effectiveness.
• » Lead process training function for Self, People and Business group.
• » Consult, design, schedule, and facilitate practical learning approaches that are fully scoped and scalable.
• » Undertake the analysis and evaluation of existing approaches to ensure that materials, content, and delivery methods are relevant.
• » Measure the effectiveness of training programs through different models.
• » Work closely Leadership Team to identify opportunities for process improvement in Training.
• » Work on troubleshooting training issues on-site and virtually.
• » Develop and implement strategic plans for learning and development, including identifying training needs and developing training programs to address them.
• » Collaborate with senior leadership to develop training programs in leadership development and conflict resolution areas.
• » Provide guidance and counselling on personal development issues related to career planning and goal setting.
• » Conduct performance reviews to evaluate employee performance and recommend ways to improve performance where needed.
• » Create organizational culture through communication strategies that align with company values.
• » Develop training materials and provide training services to ensure they are meeting their job requirements.
• » Develop and implement a succession plan for critical positions in the organization, including identifying future leaders and creating development plans for them.
• » Review new technologies for training applications and recommend practical leadership.

Dec 2013 – Jun 2015 · 1 yr 6 mos · Noida, Uttar Pradesh

• » Taken temporary break to Focus on Personal and Family Responsibilities and also to Explore New Opportunities and Rejuvenating my skills
• » Used this break to invest in my personal growth, well-being, and family to be able to return to the workforce refreshed and revitalized
• » Took time to recharge, reflect, and refocus on my career goals and aspirations
• » Utilized this break to upskill and reskill in emerging technologies and trends, ensuring a strong return to the workforce
• » Dedicated time to professional development, expanding my network, and exploring new industries and opportunities

Apr 2013 – Dec 2013 · 8 mos · New Delhi, Delhi, India · On-site

• » Create, Design and Deliver – Management | Executive | Professional | Organizational | Faculty | Skill | Student - Development Programs | Monitoring Training Performance | Ensuring 95% Attendance
• » Collaborate with SMEs for Design, Development and Delivery of Programs for SJSRY and RSLDC
• » Lead initiatives to enhance academic programs, student success, and campus culture
• » Work closely with, department heads and deans to ensure high standards of teaching and learning
• » Encourage faculty development, research initiatives, and innovation in educational practices
• » Collaborate with HR to oversee faculty and staff recruitment, development, and performance evaluations | Address student concerns and grievances in a timely and effective manner
• » Ensure that the campus complies with all national and international educational standards, including NAAC, AICTE, UGC, and other relevant bodies.
• » Oversee the preparation of accreditation documentation and audits as required.

Jun 2009 – Oct 2012 · 3 yrs 4 mos · Gurugram, Haryana, India · On-site

• » Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client
• » Training Needs Analysis |Designing Customized Training Sessions for Students, Teachers, Parents
• » Preparing training content and plotter. Reviewing, evaluating and updating training modules as needed, and communicating the changes to the team.
• » Conceptualizing & developing need-based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency.
• » Responsible for delivery of training in schools based on requirement & assess training needs for new and existing staff.
• » Evaluating the quality of training delivered using feedback to check the effectiveness and ensure quality and consistency of training

Aug 2005 – Jun 2009 · 3 yrs 10 mos · Noida, Uttar Pradesh, India · On-site

• » Developing Curriculum, Evaluating New/ Old Teachers, and Ensuring the Professional Development of Faculty (Teaching/ Non-Teaching) | Faculty of Psychology & Human Behaviour
• » Overseeing Teaching at the School and Ensuring that Classes are Covering and Meeting the Requirements set out by the Governing Body
• » Coach, Mentor and Supervise Non-Teaching Teams – Demonstrated Strong Leadership, Provide Direction & Professional Development
• » Overseeing the Recruitment Process, Managing the Reviews of Faculty (Ongoing / Annual)
• » Constantly Seek Innovative and Technologically Advanced Methods of Delivering Learning
• » Ensure Constant Feedback & Coaching to the Teaching/ Non-Teaching Staff s to Upscale
• » Supporting the Management to Develop Policies and Rules, and Ensure that Teachers have access to important Educational Resources
• » Head of Women’s Forum for Addressing Women Issues at Workplace | POSH Certified

Aug 2004 – Jul 2005 · 11 mos · New Delhi, Delhi, India · On-site

• » Regular Lectures on Human Behaviour, Psychology, English Language.
• » Conduct Personality Development Sessions | Soft skills training
• » Designing and executing Behavioral Training Programs

Jan 2002 – Jul 2004 · 2 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

• » Developing content for Prepare Students to face interviews
• » Personality Development | Overall Grooming | Work place Etiquettes | Dressing Style
• » Recruitment | Manpower Planning for BPO Clients | New Hire Induction Training
• » Benefit Mapping of Training Programmes | Competency Mapping
• » Climate Survey | Exit Interviews | Attrition Analysis | Absconding analysis
• » Absenteeism Analysis | Grievances handling through various techniques like Suggestion Box etc.