A

Aayushi Singh

Operations Associate

New Delhi, Delhi, India3 yrs experience
Most Likely To Switch

Key Highlights

  • Promoted to Senior Associate in just 7 months.
  • Streamlined content creation, reducing costs by 30%.
  • Managed data-driven projects enhancing customer satisfaction.
Stackforce AI infers this person is a versatile professional in Customer Experience and Operations Management across Food and Beverage and Education sectors.

Contact

Skills

Core Skills

Customer ExperienceData AnalysisOperations ManagementClient RelationsSocial Media MarketingCopywritingSalesManagementCustomer SatisfactionSocial Media

Other Skills

Analytical SkillsPublic RelationsCustomer Relationship Management (CRM)Research SkillsWordPressAttention to DetailMicrosoft ExcelBusiness PlanningLeadershipCommunicationGraphic DesignEvent PlanningFundraisingWritingSEO Copywriting

About

Currently serving as a Senior Associate at Zomato, I bring a strong foundation in English Language and Literature, earned through my Bachelor of Arts (Honours) degree from Maitreyi Degree College for Women. My role focuses on enhancing customer experience, leveraging analytical skills and a customer-centric approach to deliver impactful results. My professional journey has spanned content creation, operations management, and customer service across industries, including notable contributions at Vintclub and Quantel.in. Throughout my career, I have supported key initiatives such as streamlining processes, fostering client relationships, and managing data-driven projects, all while maintaining a commitment to delivering value and fostering growth.

Experience

3 yrs
Total Experience
9 mos
Average Tenure
1 yr 6 mos
Current Experience

Zomato

2 roles

Senior Associate, Editorial

Promoted

Jul 2025Present · 11 mos · Gurugram, Haryana, India · On-site

  • Earned promotion to Senior Associate in 7 months, over 60 percent faster than the organizational average, driven by consistent performance,
  • end to end ownership, and measurable impact in the Dining vertical.
  • Owned planning and execution for the Dining Edit visibility product with accountability for revenue contribution, campaign performance, and
  • partner outcomes while managing 3 vendors and 2 interns to drive workflow efficiency.
  • Built strong relationships with restaurant partners and collaborated with internal sales teams to improve adoption and repeat usage of Dining Edit placements by using performance insights, handling objections, driving activation and retention, and identifying high-potential partners
  • for campaign alignment.
  • Used data analytics tools such as Redash and advanced Excel to refine restaurant curation, prioritize high GMV campaigns, and optimize in-app ads visibility, contributing to stronger revenue participation while partnering with sales and handling partner objection which boosted ULV and ads growth.
  • Led cross functional collaboration with design, category, product, tech, and marketing to deliver festival campaigns, launch editorial bulletins, and run experiments that improved campaign CTR for multiple app properties.
Analytical SkillsCustomer ExperienceData AnalysisOperations ManagementClient Relations

Content Associate

Oct 2024Jun 2025 · 8 mos · Gurugram, Haryana, India · On-site

Quantel.in

Operations Associate

Jan 2024Jul 2024 · 6 mos · Delhi, India · On-site

  • Coordinated and managed mock interviews for over 500 aspirants in collaboration with more than 50 coaching centres, ensuring meticulous time management and seamless communication.
  • Onboarded new clients and presented tailored proposals, fostering strong client relationships and driving business growth.
  • Managed felicitation events for top rankers and coordinated engagements for 35 rankers to maximize visibility and recognition.
  • Analyzed data from 3000+ students and 100+ mentors, delivering data-driven solutions to enhance company growth.
Public RelationsOperations ManagementData AnalysisClient Relations

Vintclub

Sales And Operations Associate

Jun 2023Dec 2023 · 6 mos · Lucknow, Uttar Pradesh, India · Hybrid

  • Implemented a streamlined content creation process, reducing content production costs by 30% while maintaining high- quality visual standards and storytelling.
  • Improved response time to customer inquiries by 40%, enhancing customer satisfaction and fostering positive brand sentiment on Instagram and Google Maps.
  • Generated over 70,000 organic impressions monthly, showcasing Vint Club's menu highlights, events, and operational excellence to a diverse local audience.
Customer ExperienceSocial Media MarketingOperations ManagementCustomer Relationship Management (CRM)

Learning lingos

Content Writer

Jun 2022Jul 2022 · 1 mo · Delhi, India · Hybrid

  • Created and published high-quality articles and blog posts, improving website traffic and engagement.
  • Conducted in-depth research and optimized content for SEO, enhancing search engine visibility.
  • Managed WordPress CMS, ensuring timely updates and error-free content uploads.
  • Collaborated with the marketing team to develop content strategies that increased customer engagement.
CopywritingResearch SkillsWordPress

Quantel

Growth and Strategy Intern

Nov 2021Jan 2022 · 2 mos · Delhi, India · Remote

  • Assisted in developing and implementing growth strategies to drive company revenue.
  • Conducted market research to identify new business opportunities and competitor analysis.
  • Supported social media marketing efforts, resulting in increased brand awareness.
  • Engaged with the sales team to create solutions that aligned with client needs and boosted retention.
ManagementSalesSocial Media

Chegg india

Engagement and onboarding trainee

Aug 2021Jan 2022 · 5 mos · Delhi, India · Remote

  • Led onboarding efforts, helping new hires integrate smoothly and ensuring they had all necessary resources to succeed.
  • Managed internal databases and tracking systems to maintain accurate records and optimize the onboarding process.
  • Collaborated with cross-functional teams to design and implement engagement strategies, enhancing employee satisfaction.
  • Assisted in developing training materials, contributing to the improvement of overall organizational processes.
Attention to DetailManagementMicrosoft Excel

Godutch

3 roles

Cluster Manager

Promoted

May 2021Oct 2021 · 5 mos

  • Managed a team of 10+ program managers across multiple locations, resulting in a 40% increase in customer satisfaction.
  • Developed business plans that improved operational efficiency by 20%, enhancing team productivity.
  • Led the recruitment and training of new program managers, achieving a 25% reduction in onboarding time.
  • Played a key role in identifying and solving operational problems, reducing customer complaints by 15%.
Business PlanningManagementLeadership

Program Manager

Mar 2021Apr 2021 · 1 mo

  • Spearheaded customer engagement initiatives that resulted in a 30% improvement in retention rates.
  • Supervised daily program activities and ensured timely completion of milestones, increasing project success by 25%.
  • Collaborated with cross-functional teams to enhance customer support processes, reducing response times by 20%.
  • Promoted to Cluster Manager within 2 months due to exceptional leadership and management skills.
Attention to DetailLeadershipCustomer Satisfaction

Brand Ambassador

Feb 2021Mar 2021 · 1 mo

  • Successfully promoted the brand to over 100 potential customers, leading to a 15% increase in product adoption.
  • Conducted marketing campaigns on social media, boosting brand awareness by 20%.
  • Engaged directly with customers to gather feedback and insights, enhancing product features.
  • Earned promotion to Program Manager within 2 months due to outstanding communication and leadership abilities.
Communication

Aiesec

General Body Member

Feb 2021Jul 2021 · 5 mos

  • Led initiatives that increased student participation in global exchange programs by 25%, achieving a record number of applicants.
  • Facilitated the onboarding of over 15 new international partner organizations, expanding internship opportunities by 30%.
  • Played a key role in supporting over 2,000 individuals during the COVID-19 pandemic, connecting them with essential resources such as medical supplies, accommodation, and food.
  • Contributed to a 20% increase in local student engagement through targeted marketing campaigns and online events.
  • Streamlined internal processes, reducing administrative workload by 15%, which improved overall team efficiency and communication.
  • Collaborated with cross-functional teams to deliver leadership training programs, enhancing student skill development by 40%.
Graphic DesignEvent PlanningFundraising

Now&me

2 roles

Social Media Manager/Designer at Kósmos

Feb 2021Apr 2021 · 2 mos

  • Managed and designed engaging social media content, enhancing brand visibility across platforms.
  • Increased follower engagement through strategic content curation and innovative graphic design.
  • Collaborated with the team to implement creative campaigns that resonated with the audience.
  • Streamlined content production to maintain a consistent posting schedule, boosting audience interaction.
  • Gained hands-on experience in social media management, graphic design, and remote team collaboration.
WritingGraphic DesignSEO CopywritingSocial Media

Mental Health Ambassador at Kósmos

Feb 2021Mar 2021 · 1 mo

  • Advocated for mental health awareness and support as part of the Kósmos team.
  • Engaged with a community of individuals, offering resources and guidance on mental health challenges.
  • Participated in outreach initiatives to reduce the stigma around mental health conversations.
  • Collaborated with the Now&Me platform to create a safe and supportive space for discussions.
  • Developed strong communication and advocacy skills through interaction with diverse audiences.
  • Contributed to a mission-driven team focused on mental health and wellness initiatives.
WritingCommunicationCommunity Outreach

The jurni

Campus Ambassador

Jun 2020Jul 2020 · 1 mo

  • Brought 100 new subscribers to the company’s newsletter, expanding its reach.
  • Secured 5 key referrals, contributing to the growth of the business.
  • Increased the company’s Instagram following by 20, enhancing social media engagement.
  • Organized a virtual event to foster community engagement and brand loyalty.
  • Developed strong communication and organizational skills, focusing on building meaningful connections with the audience.
CommunicationSocial Media Marketing

Education

City Montessori School

PCM with Computers

Mar 2018Mar 2020

City Montessori School

Science

Jan 2015Jan 2018

Maitreyi Degree College for Women

Bachelor of arts-honours — English Language and Literature/Letters

Nov 2020Jun 2023

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