Jan 2024 – Jul 2024 · 6 mos · Delhi, India · On-site

• Coordinated and managed mock interviews for over 500 aspirants in collaboration with more than 50 coaching centres, ensuring meticulous time management and seamless communication.
• Onboarded new clients and presented tailored proposals, fostering strong client relationships and driving business growth.
• Managed felicitation events for top rankers and coordinated engagements for 35 rankers to maximize visibility and recognition.
• Analyzed data from 3000+ students and 100+ mentors, delivering data-driven solutions to enhance company growth.

Jun 2023 – Dec 2023 · 6 mos · Lucknow, Uttar Pradesh, India · Hybrid

• Implemented a streamlined content creation process, reducing content production costs by 30% while maintaining high- quality visual standards and storytelling.
• Improved response time to customer inquiries by 40%, enhancing customer satisfaction and fostering positive brand sentiment on Instagram and Google Maps.
• Generated over 70,000 organic impressions monthly, showcasing Vint Club's menu highlights, events, and operational excellence to a diverse local audience.

Jun 2022 – Jul 2022 · 1 mo · Delhi, India · Hybrid

• Created and published high-quality articles and blog posts, improving website traffic and engagement.
• Conducted in-depth research and optimized content for SEO, enhancing search engine visibility.
• Managed WordPress CMS, ensuring timely updates and error-free content uploads.
• Collaborated with the marketing team to develop content strategies that increased customer engagement.

Nov 2021 – Jan 2022 · 2 mos · Delhi, India · Remote

• Assisted in developing and implementing growth strategies to drive company revenue.
• Conducted market research to identify new business opportunities and competitor analysis.
• Supported social media marketing efforts, resulting in increased brand awareness.
• Engaged with the sales team to create solutions that aligned with client needs and boosted retention.

Aug 2021 – Jan 2022 · 5 mos · Delhi, India · Remote

• Led onboarding efforts, helping new hires integrate smoothly and ensuring they had all necessary resources to succeed.
• Managed internal databases and tracking systems to maintain accurate records and optimize the onboarding process.
• Collaborated with cross-functional teams to design and implement engagement strategies, enhancing employee satisfaction.
• Assisted in developing training materials, contributing to the improvement of overall organizational processes.

May 2021 – Oct 2021 · 5 mos

• Managed a team of 10+ program managers across multiple locations, resulting in a 40% increase in customer satisfaction.
• Developed business plans that improved operational efficiency by 20%, enhancing team productivity.
• Led the recruitment and training of new program managers, achieving a 25% reduction in onboarding time.
• Played a key role in identifying and solving operational problems, reducing customer complaints by 15%.

Mar 2021 – Apr 2021 · 1 mo

• Spearheaded customer engagement initiatives that resulted in a 30% improvement in retention rates.
• Supervised daily program activities and ensured timely completion of milestones, increasing project success by 25%.
• Collaborated with cross-functional teams to enhance customer support processes, reducing response times by 20%.
• Promoted to Cluster Manager within 2 months due to exceptional leadership and management skills.

Feb 2021 – Mar 2021 · 1 mo

• Successfully promoted the brand to over 100 potential customers, leading to a 15% increase in product adoption.
• Conducted marketing campaigns on social media, boosting brand awareness by 20%.
• Engaged directly with customers to gather feedback and insights, enhancing product features.
• Earned promotion to Program Manager within 2 months due to outstanding communication and leadership abilities.

Feb 2021 – Jul 2021 · 5 mos

• Led initiatives that increased student participation in global exchange programs by 25%, achieving a record number of applicants.
• Facilitated the onboarding of over 15 new international partner organizations, expanding internship opportunities by 30%.
• Played a key role in supporting over 2,000 individuals during the COVID-19 pandemic, connecting them with essential resources such as medical supplies, accommodation, and food.
• Contributed to a 20% increase in local student engagement through targeted marketing campaigns and online events.
• Streamlined internal processes, reducing administrative workload by 15%, which improved overall team efficiency and communication.
• Collaborated with cross-functional teams to deliver leadership training programs, enhancing student skill development by 40%.

Feb 2021 – Apr 2021 · 2 mos

• Managed and designed engaging social media content, enhancing brand visibility across platforms.
• Increased follower engagement through strategic content curation and innovative graphic design.
• Collaborated with the team to implement creative campaigns that resonated with the audience.
• Streamlined content production to maintain a consistent posting schedule, boosting audience interaction.
• Gained hands-on experience in social media management, graphic design, and remote team collaboration.

Feb 2021 – Mar 2021 · 1 mo

• Advocated for mental health awareness and support as part of the Kósmos team.
• Engaged with a community of individuals, offering resources and guidance on mental health challenges.
• Participated in outreach initiatives to reduce the stigma around mental health conversations.
• Collaborated with the Now&Me platform to create a safe and supportive space for discussions.
• Developed strong communication and advocacy skills through interaction with diverse audiences.
• Contributed to a mission-driven team focused on mental health and wellness initiatives.

Jun 2020 – Jul 2020 · 1 mo

• Brought 100 new subscribers to the company’s newsletter, expanding its reach.
• Secured 5 key referrals, contributing to the growth of the business.
• Increased the company’s Instagram following by 20, enhancing social media engagement.
• Organized a virtual event to foster community engagement and brand loyalty.
• Developed strong communication and organizational skills, focusing on building meaningful connections with the audience.