May 2021 – Aug 2021 · 3 mos · Seattle, Washington, United States

• Conducted customer research and analyzed processes and tools to define a strategic partnership opportunity for AWS Marketplace (AWS MP), worth Total Addressable Market of USD 1.2B.
• Created a roadmap to define a phased approach to realize the identified opportunities to scale current integrations, driving the number of listed sellers on AWS MP by more than 10%.

Jul 2019 – Jan 2021 · 1 yr 6 mos · Mumbai, Maharashtra, India

• Redesigned and launched a new Notification Delivery System product, by discovering and resolving pain points for user segments –editorial, product and marketing, that delivered 10% faster and with 30% less failures.
• Enhanced customer experience by improving edge case handling and increasing transparency, improving subscription renewal rate by 20%.

Jun 2017 – Jun 2019 · 2 yrs · Mumbai, Maharashtra, India

• Designed the selling feature of MC Pro- real-time market data alerts and introduced changes to user flow increasing engagement by 20%.
• Led the team on achieving an optimized version from the existing solutions set industry level benchmarks for delivery time of alerts, providing traders a 5 sec margin over competitor products.

Sep 2016 – May 2017 · 8 mos · Lucknow, Uttar Pradesh, India

• Launched a mobile app MVP - event management services marketplace- to validate hypothesis around customer usage behaviour and preferences during the peak Indian wedding season.
• Got accepted by the Himachal Startup Summit 2017 in top 20 teams from over 100 applicants to present business model to pitch ideas to improve economy of the Himachal Pradesh state.
• Built customer centric and high impact products for growing business, provided more than 5X growth in organic traffic and landing page conversions and used social media and online ad campaigns to drive brand awareness and business.

Jun 2015 – Aug 2016 · 1 yr 2 mos · Gurgaon

• Led Supply Chain Tech team to manage logistics and led development of a reactive model to improve delivery timeline accuracy leading to a drop of 15% in order rejections.
• Collaborated with external transport partners, customers and internal logistics team to resolve fake delivery attempts and saved 20% in over-charges.

Nov 2013 – Apr 2015 · 1 yr 5 mos · Hyderabad Area, India

• Awarded an appreciation certificate for providing intelligent solutions such as priority segmentation to manage British Telecom customer complaints, reducing customer escalations by 10%.

May 2012 – Jul 2012 · 2 mos · Bangalore

• Developed, in a team of 4, a quantum plugin for Cisco switch to support cloud networking, improving sales by 5% and saving 10 man-days effort through timely coordinated resolution of blockers.