Abhishek Das — Operations Associate

With 9.5 years of extensive experience in IT support and service desk management, I excel at leading teams to deliver exceptional technical support and user satisfaction. As a dedicated Service Desk Team Lead, I have honed my skills in incident management, performance monitoring, and process improvement, ensuring smooth IT operations and high service quality. I am proficient in implementing and managing comprehensive ServiceNow solutions, including Service Catalog, Incident Management, Knowledge Management, Project Management, Customer Service Management. My passion lies in fostering a collaborative and efficient team environment where continuous learning and development are encouraged. I am committed to enhancing operational efficiency, optimizing processes, and providing high-quality user support. Key Skills: Team Leadership and Mentoring Incident Management Performance Monitoring and Reporting User Support and Troubleshooting Process Improvement Training and Development Collaboration and Stakeholder Engagement I thrive on challenges and am always eager to embrace new opportunities that allow me to leverage my skills and experience to drive success.

Stackforce AI infers this person is a Service Desk Management expert in the IT support industry.

Location: Bengaluru, Karnataka, India

Experience: 10 yrs 9 mos