Jun 2022 – May 2025 · 2 yrs 11 mos

• As a Senior Manager in IT, I lead high-performing engineering teams and drive strategic technology initiatives that deliver measurable business value. With deep experience in cloud-native development, enterprise architecture, and cross-functional collaboration, I’ve successfully delivered large-scale, mission-critical platforms and aligned technology execution with business goals.
• 🔹 Led and mentored a large and high-performing team of software engineers, fostering a culture of innovation, cross-functional collaboration, and consistently delivering complex software solutions on time and at scale.
• 🔹 Spearheaded the design and implementation of the Core Receivable Services Platform—a scalable, cloud-native solution improving billing performance by 75% and serving as the central hub for all Expedia Group billing needs and supporting multi-billion dollar monthly transactions.
• 🔹 Built cloud-based products from the ground up to support emerging business requirements across multiple lines of business.
• 🔹 Partnered with engineering and infra team to integrate Reliability best practices into CI/CD pipelines, resulting in a 30% reduction in production issues.
• 🔹 Implemented SLOs/SLIs and observability platforms (DataDog, Splunk) to align engineering with business objectives.
• 🔹 Served as the Solution Architect for enterprise and cloud-based applications, defining scalable system architectures and setting development standards to support long-term growth and resilience.
• 🔹 Strategically partnered with Product, Program Management, and cross-functional teams to ensure alignment between the technology roadmap and organizational goals, driving both KTLO operations and high-impact transformational initiatives.
• 🔹 Oversaw workforce planning, capacity management, and execution alignment, optimizing resource utilization and delivery timelines across multiple concurrent initiatives within the IT portfolio.

Dec 2018 – Jul 2022 · 3 yrs 7 mos

• 🔹 Led multiple high-impact projects across diverse business lines, ensuring solutions remained adaptable to changing business needs and aligned with broader enterprise objectives.
• 🔹 Managed and mentored an India-based engineering team, driving end-to-end software delivery with a focus on quality, accountability, and continuous improvement.
• 🔹 Championed operational excellence, leading initiatives such as the implementation of a comprehensive monitoring framework and resolution of critical performance bottlenecks.
• 🔹 Delivered scalable, reusable, and configurable software solutions, upholding strong engineering practices, enforcing coding standards, and ensuring thorough technical documentation to support long-term maintainability.

Jun 2013 – Nov 2018 · 5 yrs 5 mos

• 🔹 Contributed to high-impact initiatives within the Oracle EBS Order to Cash domain, driving scalable solutions that responded to evolving business needs and supported revenue-critical operations.
• 🔹 Collaborated cross-functionally with engineering, QA, and business teams to accelerate delivery cycles by 20% and streamline issue resolution across complex technical dependencies.
• 🔹 Partnered with stakeholders to gather and refine requirements, proactively mitigating project risks and ensuring alignment with operational and financial objectives.
• 🔹 Co-developed automated testing and processing solutions with QA, reducing manual effort by 40% and significantly improving accuracy and turnaround time for key business processes.
• 🔹 Led and participated in the full software development lifecycle, from requirements analysis and architectural design to implementation and post-deployment support of enterprise-grade applications.

Nov 2011 – Jun 2013 · 1 yr 7 mos · Gurgaon, India · Hybrid

• 🔹 Delivered end-to-end technical consulting for Oracle EBS R12 implementation for client Manappuram Finance, supporting a successful enterprise-wide deployment aligned with core financial operations.
• 🔹 Designed and developed a range of custom solutions, including inbound/outbound interfaces, XML Publisher reports, and preprinted stationary reports to address complex and highly specific business requirements.
• 🔹 Led critical data conversion activities, collaborating closely with functional analysts and business stakeholders to gather requirements, perform data mapping, and ensure accurate and seamless migration.

Jul 2010 – Oct 2011 · 1 yr 3 mos · Gurgaon, India

Jul 2007 – Jun 2010 · 2 yrs 11 mos · Noida