May 2025 – Present · 1 yr 1 mo · Goa, India · On-site

Feb 2020 – Jan 2024 · 3 yrs 11 mos · Kolkata, West Bengal, India · On-site

• Responsible for leading Goa State Affairs
• Campaign Strategy and Execution: Led the strategic planning and execution of high-profile political campaigns, resulting in significant increases in public engagement and support. Utilized data-driven insights to tailor messaging and outreach efforts, enhancing campaign effectiveness.
• Stakeholder Engagement and Management: Established and nurtured key relationships with stakeholders, including political figures, community leaders, and volunteers, ensuring cohesive efforts and strong support for campaign objectives. Excelled in coordinating across diverse groups to achieve unified goals.
• Analytical Reporting and Decision Support: Provided critical analytical support through comprehensive research and analysis of political trends and voter behavior. Developed and presented reports that informed strategic decisions, contributing to the formulation of policies and campaign strategies that resonated with target demographics.

Nov 2018 – Feb 2020 · 1 yr 3 mos · Kolkata Area, India · On-site

• 24by7Publishing is a product based Start-up in Publishing and YouTube Channel (24by7publishing.com | 9F10 Entertainments on YouTube)
• Project Delivery Leadership: Managed end-to-end delivery of publishing projects, ensuring on-time completion and exceeding customer satisfaction targets by consistently achieving a 95% positive feedback rate.
• Process Optimization: Implemented agile project management methodologies, reducing project turnaround time by 20% and increasing team productivity by 30%.
• Maintain scrum to keep a track of the project development and share the report with the customer service team and leadership team on a daily basis
• Stakeholder Engagement: Cultivated strong relationships with authors, designers, and the marketing team, enhancing project collaboration and facilitating successful launches multiple individual projects.
• Data-Driven Reporting & Analysis: Developed and implemented a comprehensive project reporting system, providing timely insights into project performance, budget status, and delivery timelines, facilitating informed decision-making and stakeholder communication.

May 2016 – Oct 2018 · 2 yrs 5 mos · Gurgaon, India · On-site

• Techopedia is a product based start-up in Travel Domain (travopedia.com).
• Client Relationship Management: Spearheaded key client accounts, resulting in a 40% increase in client retention rate through personalized success strategies and proactive problem resolution.
• Revenue Growth & Retention: Drove a 38% growth in revenue by identifying upselling and cross-selling opportunities, alongside implementing client feedback into service improvements.
• Product Adoption & Satisfaction: Enhanced client product adoption by 25% through strategic onboarding sessions and continuous engagement, leading to a significant improvement in customer satisfaction scores.

May 2011 – Oct 2015 · 4 yrs 5 mos · Cape Town Area, South Africa · On-site

• Surdav Investments: A Private Hedge Fund firm, was cherishing 10+ start-ups in the African region.
• Dispute Resolution Expertise: Successfully mediated and resolved over 100+ operational disputes, enhancing workers satisfaction and preserving key business relationships as per CCMA.
• Internal Communication: Streamlined internal communication processes, leading to a 10% improvement in inter-departmental collaboration and efficiency in resolving client issues.
• Policy Development: Contributed to the development and implementation of dispute resolution policies, reducing dispute frequency by 30% and improving the overall dispute management lifecycle.