Jan 2023 – Present · 3 yrs 5 mos

• I am thrilled to have joined the board of Women of Customer Success, an organization dedicated to empowering and supporting women in the customer success field. In this role, I am committed to contributing to our mission of fostering diversity, providing mentorship, and creating opportunities for professional growth within our community. I look forward to working alongside a group of talented and passionate individuals to make a meaningful impact.

Jan 2021 – May 2024 · 3 yrs 4 mos · New York City Metropolitan Area

Jan 2021 – Jan 2021 · 0 mo · New York City Metropolitan Area

Jan 2020 – Jan 2021 · 1 yr

Jan 2018 – Sep 2020 · 2 yrs 8 mos

• Manage diverse and global operations and planning team
• Lead annual business planning for $1B worldwide budget
• Generated operational efficiencies for our top 2 commercial businesses yielding perpetual annualized savings of $18M
• Lead the strategic agile planning transformation for our top 2 commercial businesses across CSS though Anaplan deployment
• Lead deployment of operational health reporting suite for our top commercial business post CRM tooling transformation

Jan 2017 – Jan 2018 · 1 yr

• Led business planning and operations for a global $350M commercial line of business in Customer Service and Support.
• Landed large scale transformation project of staffing and scheduling optimization - increasing customer satisfaction by 80% YoY.
• Proposed and drove operational savings of $5M through an a new delivery operational strategy

Jan 2016 – Jan 2017 · 1 yr

• Led annual business planning and operations for Americas Region in Microsoft's Customer Service Support (CSS)
• Implemented customer insights review portal for executives monthy/quaterly reviews

Jan 2014 – Jan 2015 · 1 yr · Charlotte, North Carolina, United States

• Led cross functional program top Measures/KPIs workstream in Customer Service Support to transform customer insight generation

Jan 2015 – Jan 2016 · 1 yr · Charlotte, North Carolina, United States

• Led a team responsible for ensuring Basel III, Sarbanes-Oxley (SOX), Enterprise Data Management (EDM), Risk Data Aggregation (RDA), and Enterprise Data Architecture (EDA) compliance is met for all data
• elements used in creation of Bank of America Corporate Treasury (CT) Data Management’s Top
• Regulatory Reports.

Jan 2012 – Jan 2014 · 2 yrs · Charlotte, North Carolina Area