Aiswarya Ragavi

Product Manager

Chennai, Tamil Nadu, India7 yrs 10 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in building and optimizing support systems.
Led development of an enterprise support portal.
Strong background in product management and strategy.

Stackforce AI infers this person is a SaaS Product Manager with expertise in customer support automation.

Contact

Skills

Core Skills

Product ManagementProduct StrategyBusiness Development

Other Skills

AI chatbotAnalyzing product metricsAutomated payments reconciliationBusiness AnalysisBusiness StrategyChat BotCommunityConducting customer interviewsConsumer facing app featuresCross-functional Team LeadershipDashboards for executionData analysisData-driven Decision MakingFeature automationFeature planning

About

🚀 Support Portal & AI Solutions Expert | Streamlining Dealer & Internal Operations 🚀 I specialize in building and optimizing support systems and developing tools that enhance customer experience and team productivity. Recently, I led the creation of an end-to-end support portal for an enterprise setting, focusing on generative AI for chat assistance, remote implementation via Astra, and mass communication tools for outreach. My role extends to hands-on work with integrations and the mobile app experience, simplifying complex workflows and driving efficiency across teams. Let’s connect if you’re interested in digital transformation, support automation, or the future of AI in customer success.

Experience

7 yrs 10 mos

Total Experience

1 yr 6 mos

Average Tenure

4 yrs 8 mos

Current Experience

Tekion corp

3 roles

Product Manager 2

Mar 2025 – Present · 1 yr 3 mos

Product Manager 1

Promoted

Oct 2022 – Feb 2025 · 2 yrs 4 mos

I excel at anticipating, strategizing, and distilling feature requirements to address both current and future needs for our SaaS product. This includes the Ticketing tool, Support Portal, Mobile App, Remote Live Monitoring, Support Connect, Chat Bot, Knowledge Base (KB), and Community.
Notable achievements include building seamless features for the Ticketing tool, implementing multiple enhancements, and leveraging third-party tools for cost-saving initiatives. I've made substantial contributions to both B2B and B2C segments. Additionally, I've been instrumental in the development of an enterprise portal that provides L1 support to dealer users.
I have comprehensive experience overseeing the entire product development lifecycle, including the generation of feature concepts, planning, requirement gathering, wireframing, UI/UX design (including full UI design for the Support Portal Mobile App and other features), development, testing, deployment, and performance testing

Ticketing toolSupport PortalMobile AppRemote Live MonitoringSupport ConnectChat Bot+4

Associate Product Manager

Sep 2021 – Oct 2022 · 1 yr 1 mo

Housejoy

Product Manager

Jul 2021 – Sep 2021 · 2 mos · Bengaluru, Karnataka, India

Built products from scratch for Construction business to solve core operational &
execution problems.
Analyzing data, Improved lead conversion on website by almost 50%.
Took initiative to develop Material Request & tracking system & Labour payouts system by
reducing time
Introduced automated payments reconciliation that reduced delay of about 3-4 days to
2-3 seconds.
Automated various features in multiple products to remove manual dependencies.
Ideated and implemented dashboards for execution & designs.
Introduced features in consumer facing app for complete construction visibility
including project schedules, payments, designs, digital docs.
Prepared Product roadmaps working closely with CEO & VP's of all departments for
internal and funding rounds.
Worked closely with business and development teams from product ideation till delivery
and measured success metrics after launch.
Defined KPI's across all products and constantly tracked to improve them.

Lead conversion analysisMaterial Request systemAutomated payments reconciliationDashboards for executionConsumer facing app featuresProduct Management+1

Tacitkey

Associate Product Manager

Dec 2020 – Jun 2021 · 6 mos · Chennai, Tamil Nadu, India

Product Manager | Expertise in driving the entire product-development lifecycle, from strategic planning and requirements analysis to successful product launches. Proficient in market research and Agile methodology, I established streamlined protocols for defining product requirements, crafting user stories, and developing impactful product roadmaps to deliver innovative solutions.

Upgrad.com

Student

Mar 2020 – Dec 2020 · 9 mos · Chennai, Tamil Nadu, India

UpGrad Product Management Certification Program in association with Duke CE.
User and Market Research - Conducted surveys to understand the problems and demands of users in furniture rental space. Calculated
population size to analyze responses and validated hypothesis.
Product Design - Designed and made wireframe of HealthiMe, a product that helps users to track their health and fitness goals.
Product Analytics - Designed and built an analytics dashboard that visually tracks, analyzes, and displays key metrics and data points using
the AARRR framework across the lifecycle of Zoom.
Growth Engagement & Monetization - Researched and conceptualized
strategies to improve the transactional funnel of redBus identifying key metrics and user segments.
Product Planning and Development - Documented the epics/user stories to refine the backlog item of the search feature in Hotstar.
Industry Project - Built a potential food delivery platform, Initially by market research and understanding the food tech industry, designing
the UI,UX. Analyzed and tracked the key metrics to improve the product; strategized the the growth and envisioned the Product Roadmap and
Product requirement document.

Skincentrics

Entrepreneur / Product specialist

May 2018 – Dec 2020 · 2 yrs 7 mos · Chennai /Coimbatore, Tamil Nadu, India

Turned a passion for handmade chocolates and natural soaps into a thriving business. Spearheaded customer engagement, expanded product lines, and championed a healthy lifestyle through innovative offerings. Developed a strategic business plan, crafted the company vision, and established the brand’s mission to drive growth and outreach.

Hola chocolates

Founder

Mar 2016 – Jun 2017 · 1 yr 3 mos · Coimbatore, Tamil Nadu, India

Led operations, sales, and marketing efforts for HOLA Chocolates, overseeing a team of 12 executives and 40 delivery personnel to drive market penetration in Coimbatore and Ooty. Streamlined B2B, B2C, and direct-to-home channels, reducing overhead costs by 25% while boosting brand visibility through strategic ATL, TTL, and BTL campaigns. Spearheaded product development, market research, and branding initiatives, resulting in successful new product launches and sustained business growth. Managed end-to-end sales cycles, subscription models, and operational efficiency to scale the business effectively

Techminds group llc

Resource executive

Feb 2015 – Oct 2015 · 8 mos · Chennai, Tamil Nadu, India

Start-up enthusiast with experience in End-End
recruitment (Tech & non-tech), hiring process set up for startups, onboarding, background verification and people management.
Pre-screened candidates through a detailed screening process; evaluated compatibility with job order specific requirements, ensured candidate was a proper fit and was in contact with candidates 80% of the time via phone and emails.
Coordinated full-cycle recruiting efforts, generating requisitions, employing support personnel, sourcing candidates and conducting background checks.