Feb 2020 – Present · 6 yrs 4 mos · Singapore

• Nb.ai is working on building the spatial infrastructure needed for enabling location based experiences globally. The complexities in spatial data are far greater than the traditional developed technologies and we are re-engineering the whole ecosystem from the ground up. Underdeveloped infrastructure, the rise of mega cities, complex addresses and an ever changing road network make things even more challenging and we are trying to solve these extremely complex problems using a combination of data, AI, platform and people.
• We're a venture backed deeptech startup and have offices in Singapore, Beijing, SF and India.

Jan 2020 – Jan 2022 · 2 yrs · Singapore

• Pernia's Pop up Shop (Exit)
• Descrypt (Exit)
• Obvious (Exit)
• Step Change
• Freshbus
• LP
• Together Fund

Mar 2019 – Feb 2020 · 11 mos · Singapore

• Was a leader of leaders managing a team of 70 across 9 countries
• Setup, scaled and retained one of the largest teams in Grabs product organization
• By the time I left Grab, we were running a $$m maps platform powering all of Grabs products

Aug 2017 – Mar 2019 · 1 yr 7 mos · Singapore

• Built Grabs first POI moderation tool on a simple web based UI
• Was involved in the whole product lifecycle from concept to execution. Designed the alpha UI version, streamlined data pipelines, built operational reporting and quality control
• Currently all operators across 8 sites use this tool to review millions of maps related feedback from various channels like passengers, drivers and internal ML
• Tool also handles triage cases, access management, internal quality control, operator trust scores and facilitates arbitrage between moderators

Aug 2017 – Mar 2019 · 1 yr 7 mos · Singapore

• Responsible for leading the Geo Data Operations Team across SEA.
• Product Strategy
• Scope out the Geo strategy @ Grab and how its going to evolve in the next 12-36 months
• Responsible for budgeting, hiring and building internal tools
• Operations Management
• Setting up & managing operations across 8 countries to improve our maps experience
• Build SOP's, tools and metrics to run lean and efficient scaled operations
• Working with local country, business operations and marketing teams to build a world class yet localized maps experience for our customers and driver partners
• Ensure employee happiness by creating strong connections with the whole team and utilizing effective communication to help translate the Mission of Grab into meaningful and clear goals
• Strategic Negotiation & Partnerships
• Work with local partners across the region to hyper localize our experiences
• Build long term meaningful partnerships as Grab expands its services across the region
• Regional Outreach & Community Building
• Engage local communities through educational and outreach programs to build better maps
• Leverage internal data and Grab's scale to help improve our local communities (http://osmgeoweek.org/event/grabandhot/)

Nov 2016 – Jul 2017 · 8 mos · Greater New York City Area

• Hired directly from Tokyo as an end to end technology program manager for large strategic programs supporting the US Consumer business unit in the New York HQ
• Main responsibilities include but are not limited to monitoring progress of all projects in the program thus ensuring timely and effective communication in terms of cost, forecast, schedule and assessment of risks/issues.
• Work as a liaison between business, product and technology teams to help negotiate and influence cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the development life-cycle
• Facilitate potential development solutions by working with product teams and senior level architects to determine technology solutions that align with business and IT strategic directions
• Develop the program strategy and the various enterprise-wide high-level project plans and ensures that scope and approach are fully understood by all stakeholders. Ensures that the supporting business case is updated throughout the course of delivery and works with the business to ensure business case objectives are met.

May 2016 – Oct 2016 · 5 mos · Tokyo, Japan

• Hired directly from Mountain View, CA as one of the first few members of the program management office in Tokyo
• Main responsibilities were identifying opportunities in the current product management lifecycle and establishing liteweight processes that can be scaled across 6 global sites
• Was responsible for automating the process of measuring impact across products during major outages across data center's
• Worked with product, engineering, design and other XFN teams to constantly optimize existing methods and build new tools and systems to help support rollouts using agile/scrum
• Remove blockers, coordinate and prioritize tasks across assigned product portfolio whilst assisting in new product introduction
• Participate in quarterly planning, design reviews and product discussions across all sites and help streamline communication
• Help product ship new features with great velocity by leveraging internal tools like JIRA

Aug 2014 – Feb 2016 · 1 yr 6 mos

• Lead an amazing team that works on various operational excellence initiatives and business reporting/insights for all of bay area.
• Manage the San Mateo district which involves building merchant relationships, motivating, leading and coaching on the floor teams to make sure we're delivering awesome customer experience.
• Establish a project execution and roll-out framework supported by lightweight tools that enable prioritization, rapid impact analyses, cross-functional coordination, project execution and roll-out
• Serve as project execution expert deploying own experience as well as researching external solutions to determine optimal tools and processes
• Establish a quality process for same day delivery to make sure we have minimum delivery failures, missing parcels and courier give up's
• Mentor a team of operators and help them establish processes to improve overall processes and operations
• Bring structure to chaos. Launch initiatives to make sure market managers across geographies are delivering on action items
• Identify opportunities to constantly optimize our program execution framework such that it is both nimble and thorough
• Establish and maintain a central collection of key program artifacts that represent the portfolio of projects in-flight and on-deck
• Ensure regular and frequent delivery of business value improvements through project execution.
• Minimize work-in-progress; maximize frequent and iterative delivery of improvements.
• Collaborate with cross-functional teams to deploy solutions in a quick and controlled fashion
• Ensure consistent communication and training around new feature and process improvement roll-outs

Sep 2013 – Aug 2014 · 11 mos

• Manage large projects from concept to launch, developing and coordinating realistic project estimates, plans, and/or metrics, working and communicating effectively with Engineering, Product Management, QA, Operations and customers
• Setup and manage in-house / outsourced project execution teams with associated processes to ensure successful completion of the program
• Part of a pilot program to verify all Google Business Listings in Australia. Presently handling ~180 ops across projects
• Scale up Google Local to over 4 countries
• Monitor, measure and communicate project progress, potential risks & delays and team performance to program teams, executives and other sponsors
• Contribute to global company-wide planning processes that include budgeting, project prioritization, headcount planning, forecast management and variance analysis

Mar 2012 – Sep 2013 · 1 yr 6 mos

• Part of the Traditional media and Emerging Business Pod for North America. Maintain a book of business of $7Mn/ Quarter growing at an annual rate of 107%.
• Core role is to work directly with top tier agencies, partners and resellers; upsell Google Ad-words and help them strategize client digital advertising campaigns. Also a part of the India Strategic Partner Development role that involves acquiring potential partners and agencies and getting them on board.
• Main responsibilities are divided between Data Analysis, Client visits, Increasing same store growth by upselling, Optimizing existing campaigns and building new account management techniques by collaborating with broader teams and trouble shoot issues in the complex adwords backend
• Also get indept knowledge of google adwords policies and gain expertise in the online advertising domain and inturn improving the quality of Ad’s displayed on the Google Ad network
• Currently also working on building new tools, analyzing data, scheduling capacity and modelling scenarios.

Mar 2011 – Feb 2012 · 11 mos

• Main responsibilities were divided between investigating, developing and sharing practices to analyze search quality issues, cooperating with engineering teams to improve search quality and reviewing websites for content and quality
• Also got in-depth knowledge of webmaster and SEO policies and guidelines.
• Protect the dignity of Google search by fighting spam and abuse.
• Analyze trends and come up with patterns and signals to help the engineering teams build algorithms
• Business analyst role. Main responsibilities include sorting data, analyzing and presenting it to the management.

Mar 2010 – Feb 2011 · 11 mos

• Worked as the forecasting lead for demand planning domain
• Core job responsibilities were to load client data, run the forecasts at different levels, analyze the outputs and prepare consultancy reports. Other responsibilites were to create demo data based on algorithms and future scenarios.
• Successfully completed projects for clients like GE, HP, and Jaguar etc.