Ajay Charles

CEO

Bengaluru, Karnataka, India12 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Expert in Online Reputation Management across multiple platforms.
Proven track record in crisis management and customer engagement.
Strong leadership in social media strategy development.

Stackforce AI infers this person is a specialist in Online Reputation Management within the e-commerce and customer service sectors.

Contact

ajaycharles@hotmail.com LinkedIn

Skills

Core Skills

Online Reputation Management (orm)Social Media StrategyCrisis ManagementCustomer Service

Other Skills

AuditingBankingBrand MonitoringBrand Reputation MonitoringCommunicationCommunityCorporate Social MediaCorporate Social ResponsibilityCreative Problem SolvingCredit CardsCustomer EngagementCustomer Escalation ManagementCustomer ExperienceCustomer InsightCustomer Relationship Management (CRM)

About

Managed the online reputation of a leading e-commerce company by monitoring and analyzing online content across various platforms, such as Google, Facebook, Twitter, Instagram, and YouTube etc.Responded to customer queries, complaints, and feedback in a timely and professional manner by using conflict resolution concepts and providing solutions.

Experience

12 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 9 mos

Current Experience

Ola electric

Lead

Sep 2023 – Present · 2 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Collaborate with marketing and PR teams to manage social media presence across multiple platforms. Lead ORM processes, ensuring quick and effective response to customer feedback. Onboard and train teams on Sprinklr for efficient social media monitoring and reporting. Develop and maintain a social media strategy dashboard for tracking KPIs and improving brand engagement. Monitor and enhance brand reputation across OLA brands, ensuring consistency and positive public perception.

Initial Public Offerings (IPO)Digital StrategySocial Media MarketingInfluencer MarketingMarketing & PR CollaborationService escalation+7

Itc limited

Online Reputation Management

Sep 2022 – Aug 2023 · 11 mos · Bengaluru, Karnataka, India · On-site

Managed the online reputation of a leading e-commerce company by monitoring and analyzing online content across various platforms, such as Google, Facebook, Twitter, Instagram, and YouTube.Responded to customer queries, complaints, and feedback in a timely and professional manner by using conflict resolution concepts and providing solutions.

Customer EngagementCorporate Social ResponsibilityCrisis ManagementCorporate Social MediaSocial ListeningStrategic Planning+8