Jun 2022 – Present · 3 yrs 11 mos

• Sole SME for INGS Listing Management Program. Defined SOPs and metrics; resolved complex seller escalations. Created 7 new processes and 14 SOP improvements (TTR from 10 to 5 days). Managed VoS reporting; contributed to $26.88M GMS in 2024.

Jul 2021 – Jun 2022 · 11 mos

• Investigated root causes for FBA order returns. Coordinated with vendors and internal teams to resolve catalog issues.

Apr 2019 – Jul 2021 · 2 yrs 3 mos

• Supported sellers across UK, AE, SA, EG. Liaised with internal teams to resolve account and listing issues.

Jun 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India

• With over 7 years of diverse experience at Amazon across Customer Service, Seller Support, Catalog Management, and Account Management, I specialize in driving seller business operational excellence and delivering best-in-class seller experiences. Currently serving as the Subject Matter Expert (SME) and Seller Experience Specialist for the INGS Listing Management Program within the Global Sales team, I’ve defined key SOPs and metrics, created 13 new processes, and improved 24 SOPs. I’ve also contributed to increase GMS in 2024 through strategic listing interventions and VoS (Voice of Seller) improvements. My cross-functional impact includes launching initiatives to prevent ASIN suppression, building scalable solutions with SPI and Image Studio, and enabling catalog enhancements such as the bracelet size chart for the US marketplace. Recognized with the Innovators Award, Architect Award, and Delighter Award, along with 43+ accolades, I am known for my ownership, problem-solving skills, bias for action, customer obsession. I bring deep expertise in catalog systems, Amazon internal tools, stakeholder engagement, and continuous improvement.

Apr 2022 – Present · 4 yrs 1 mo · Bengaluru, Karnataka, India

Jun 2017 – Feb 2019 · 1 yr 8 mos

• Managed Amazon.in customer issues including A-Z claims and chargebacks. Promoted to seller support role based on performance.