Jan 2019 – Nov 2023 · 4 yrs 10 mos

• Under my current role, I offer director-level leadership in end-to-end software research, strategy, development and operations. I lead software architecture design, development, implementation, and enhancements to strengthen and augment digital technology capabilities. I champion the adoption of best industry practices and latest standards to ensure security, stability, and scalability of all technical systems. I establish project deliverables that exceed the expectations of project stakeholders. Moreover, I own the project planning framework, drive operational efficiencies, and ensure effective technical resource and IT management.
• Some of my selected accomplishments and contributions:
• ◆ Established and directed a highly skilled workforce of 200+ global resources (Senior Managers, Managers, and Engineers) across 10 Agile Project Development Studios and Application Management Teams supporting 125+ applications.
• ◆ Governed multimillion annual budget to deliver large-scale programs for the world's finest Cruise Line Brand and Vacation Club Membership. Portfolio IT Services span Cruise - Guest Experience & Engagements, Guest Messaging, Commerce, Crew Operations, Content Management, Sales, Booking, Reservation Management/Add-Ons, Revenue Management, Shipboard, Crew Management Systems, Connected Products, Vacation Club – Members, Room Avail, Sales Inventory and Financial Integration Systems.
• ◆ Spearheading the discovery phase of large projects to define high-level design in collaboration with product management, project management, and business teams.
• ◆ Oversaw development and operation of high-quality commerce website, guest-facing & crew-oriented native/hybrid mobile and web applications, Cloud / On-Prem Microservices, Messaging Services and complex system integrations.
• ◆ Promote Agile development principles, continuous process improvement, high-quality automation, digital platform reliability, as well as synergize business and technical functions.

Jan 2014 – Dec 2018 · 4 yrs 11 mos

• I directed enterprise application development projects for a Premium Cruise Line, focused on the delivery of products and services to the highest standard throughout the project lifecycle. I championed client engagement efforts for building strong relationships, expanding account footprint, and ensuring world-class service delivery, innovation, and continual improvement.
• Some of my selected accomplishments and contributions:
• ◆ Led cross-functional teams of over 60 Managers and Engineers, accountable for multimillion annual budget, project oversight, architectural review, and evolution of blueprints, design, and development for Capgemini's major Cruise Line client.
• ◆ Achieved 40% growth in online sales by directing the modernization of the commercial website and ensuring a highly optimized cruise search, sales and booking experience.
• ◆ Delivered customer-facing Native and Web Hybrid Mobile App for cruise reservation modifications, add-on packages, activity bookings, as well as push notifications.

Aug 2009 – Jan 2014 · 4 yrs 5 mos

• I was accountable for end-to-end delivery management of technology initiatives. I gathered requirements, controlled project scope, defined high-level architecture, collaborated with senior developers, reviewed and approved detailed designs, and cultivated productive relationships with business partners. I also liaised with Product Managers, Architects, and client teams to eliminate obstacles and ensure quality and timeliness of enterprise application project deliveries.
• Some of my selected accomplishments and contributions:
• ◆ Directed cross-functional teams of over 25 Tech Leads and Engineers for Parks & Resorts Business segment of Capgemini's key client, one of the world's leading entertainment company.
• ◆ Orchestrated software feature development on wearable devices – 'Tap to Pay' and 'Direct to Door', aimed at enhancing overall guest experience within client resorts and parks.
• ◆ Guided the successful implementation of Property Management System across the client’s new resorts, including high availability enhancements.

Jun 2008 – Aug 2009 · 1 yr 2 mos

• In charge of technical team delivering enterprise application development of Property Management System of the world’s premier entertainment company. Replaced Lodging In-Out, Folio & Accounting, Housekeeping, Inventory Management Green Screen Application with Modern JSF / Rich faces UI and SOAP Web Services applications. Rebuilt Time Share Point System User Interface with Modern JSF / Rich faces UI

Jan 2006 – Jun 2008 · 2 yrs 5 mos

• Led technical team delivering enterprise application development for advanced metering infrastructure (AMI) solutions.

Jul 2003 – Dec 2005 · 2 yrs 5 mos

• Developed enterprise applications modules for a consolidated platform for investment instruments and provider of financing to automotive customers

Aug 2002 – Jul 2003 · 11 mos · Mumbai, Maharashtra, India

• Developed various internet and intranet websites for Reliance Group

Jan 2000 – Aug 2002 · 2 yrs 7 mos · Mumbai, Maharashtra, India

• Developed internet websites, portals for Fortune Infotech's clients.