Feb 2018 – Aug 2022 · 4 yrs 6 mos · Gurugram, Haryana, India · On-site

• Working closely with the product team to formulate product road maps, converting them in MVP based
• projects and estimate timelines.
• Managing Sprint Backlog - Consolidating the product and engineering backlogs and creating a prioritized project list ready for sprint planning.
• Project Plan Creation, Tracking and Reporting – Coordinating with the engineering teams to identify
• timelines and estimates, creating project plans and timeline tracking. Sending regular updates to keep the involved stakeholders informed on the project status.
• Project dependency resolution/risk mitigation - Identifying project dependencies/risks, coordinating with
• external teams to get the dependencies resolved. Act as a SPOC for overall project health and blocker resolution.
• Assisting in UAT and Demo– Working closely with the product team for UAT and demos of large sized
• projects to Business and leadership team.
• Scrum Master – Facilitating daily stand ups and other agile ceremonies. Managing projects in Jira and ensuring timely closure of sprint and status updates for easy reference of multiple stakeholders.
• Training and Hand holding for New Joiners – Giving the new joiners in the team an overview of Project
• architecture, getting them familiarized with the org structure and arranging training on the required
• Processes/tools.

Jan 2017 – Aug 2017 · 7 mos · bangalore · On-site

• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.
• Communicate at all levels with business owners, stakeholders, subject matter expertise, super users on all matters related to project (project plan, risk Analysis, issues, scope, assumptions, gap analysis, gather Business requirements, development of test plan and ASSP Plan documents).
• Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
• Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
• Planned and facilitated project review meetings to expedite requirements and resolution of project issues.

Nov 2015 – Nov 2016 · 1 yr · chennai · Hybrid

• Working as a support manager in Opinio, managed end to end hyper local logistics support across south and north reason of India.
• Built project plans, managed resource allocation, and responsible for budget allocation.
• Worked closely with project owner in backlog management and continuous delivery of features.
• Tracked and managed product backlog, burn down metrics, velocity, and task breakdown.
• Identified and managed risks related issues to Schedule, Scope, Quality and compliance.
• Drive release/Sprint planning including key milestones and drive progress to achieve plan within the SLA.
• Developed team members though effective career planning, coaching & mentoring.
• Maintained various project metrics. Forecast and mitigate project risks though project analysis in office 365.
• Managed other horizontal initiative related to development process improvisation and any PM tool adoption.
• Collaborate with support teams to mitigate dependencies.
• Encourage collaborative learning in teams through effective knowledge sharing practices.
• Support leadership team to accelerate informational initiatives (Skill development programs/external training's/summer internships).

Jun 2012 – Nov 2015 · 3 yrs 5 mos · Chennai Area, India · On-site

• Experienced Senior Project Coordinator with a proven track record of leading cross-functional collaboration to deliver and optimize credential verification platforms within the healthcare technology space. Adept at managing IT release processes, driving end-to-end project delivery, and aligning stakeholders to ensure high-impact results. Committed to improving platform efficiency, ensuring data accuracy, and keeping complex projects on track.
• Key Responsibilities:
• Led cross-functional teams to manage timelines, deliverables, and stakeholder communications.
• Oversaw full software development lifecycle including feature planning, development, testing, and UAT.
• Supported implementation of platform enhancements to boost verification accuracy and operational performance.
• Managed release processes for IT-related and government healthcare initiatives.
• Identified project risks and worked proactively to mitigate delays and roadblocks.
• Collaborated closely with engineering and QA teams to ensure smooth execution and delivery of platform features.

Dec 2009 – May 2012 · 2 yrs 5 mos · Chennai Area, India · On-site

• Handed training sessions for new joiners, provided updates on CGSL products and procedures.
• Managed customer on-boarding and resource task assignments on SharePoint.
• Organized project documentation on SharePoint portal and shared drive.
• Worked with Team Leaders to create a standard template that allowed for both simple and complex data project summaries.
• Assisted in gathering project requirements, setting up the process plan as SME.
• Coordinated all project resource training with the TCS training group including design, notification, tracking, and verification of required courses and their completion.
• Handled a team size varying from 2-5 from time to time (Voice support including IVR and Trouble incidents).