Aman J.

Product Manager

Gwalior, Madhya Pradesh, India6 yrs experience

Highly Stable

Key Highlights

Led multiple successful product launches from concept to scale.
Achieved significant improvements in customer support metrics.
Strong blend of product management and operational expertise.

Stackforce AI infers this person is a Product Manager with a strong focus on customer experience in the SaaS industry.

Contact

Skills

Core Skills

Product ManagementData-driven InsightsCustomer ExperienceOperations Management

Other Skills

Analytical SkillsAttention to DetailBusiness DevelopmentBusiness Process ImprovementBusiness StrategyClient RelationsCoachingCollaborative Problem SolvingConfluenceContinuous ImprovementCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer RetentionCustomer Satisfaction (CSAT)Customer Service

About

Product guy with a passion for building tools that drive meaningful impact—from 0→1 launches to scaling features used by millions. I blend user empathy, sharp data instincts, and operational experience to ship products that solve real-world problems. Previously led customer experience ops at Urban Company across UAE and India, where I set up support infrastructure, improved SLAs, and scaled teams. Always learning. Let’s connect.

Experience

6 yrs

Total Experience

2 yrs

Average Tenure

Current Experience

Probo

Product

Apr 2022 – Aug 2025 · 3 yrs 4 mos · Gurugram, Haryana, India · On-site

Leading multiple 0→1 and growth-stage feature launches including Skill Score, Insights, and Control Centre.
Drove a 6x increase in engagement through gamified user tools and a 25% boost in new user conversion.
Launched in-app CSAT feedback (12x peak growth) and redesigned core UI elements to double user interaction.
Focused on data-driven iterations, conversion funnels, and building responsible product behavior at scale.

FigmaData AnalyticsProduct AnalysisCustomer ExperienceSQLProduct Management+1

Urban company

Team Leader - UAE Ops

Jan 2020 – Apr 2022 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

Built the UAE customer support function from scratch—helpline, team hiring, vendor management, and SOPs.
Reduced first response time from 2+ hrs to 15 mins and raised resolution rates from <40% to 85%.
Managed daily ops across CRM, performance reporting, and vendor quality during scale periods.

Customer ServiceOperations ManagementTeam ManagementPerformance ReportingCustomer Experience