Jul 2024 – Present · 1 yr 11 mos · Bengaluru · Hybrid

• Lead AI-first product strategy for retailers, D2C brands, ecommerce platforms, and supply chain SaaS companies, with a focus on measurable business outcomes
• Partner with CxOs to define digital roadmaps, prioritize AI opportunities (forecasting, personalization, pricing, logistics), and align initiatives to clear KPIs and ROI.
• Bridge strategy and execution by owning discovery, PoC design, and product leadership across cross-functional teams, from backlog refinement to go-live.

Jul 2024 – Present · 1 yr 11 mos · Bengaluru · Remote

• Designed & delivering 12+ AI-powered Product Management cohorts, focused on real-world discovery, decision-making, prioritization, and outcome metrics
• Mentored 200+ PMs & aspiring product leaders on AI trade-offs, platform thinking, stakeholder alignment, and execution using live product case studies
• Built 20+ hands-on AI product labs simulating end-to-end product cycles—from problem framing → prioritization → measurable outcomes—enabling portfolio-ready product work

Jan 2023 – Jan 2024 · 1 yr · Bengaluru · On-site

• Led omnichannel product strategy for portfolio brands (Lee®, Wrangler®, Toys“R”Us®), integrating D2C, marketplaces, and 100+ stores to drive online growth, store-enabled fulfillment, and category margin protection.
• Owned the end-to-end commerce and fulfillment platform stack (OMS, inventory, routing, reverse logistics), improving delivery promise accuracy, reducing cancellations and returns, and strengthening customer experience at scale.
• Partnered with CXOs, category, and operations teams to launch BOPIS and ship-from-store, and apply AI-driven decisioning for availability, sizing/fit journeys, sell-through optimization, and supply chain efficiency.

Jul 2022 – Sep 2023 · 1 yr 2 mos · Hyderabad · On-site

• Led digital transformation across e-commerce & supply chain for a large online pharmacy, improving fulfillment reliability +25% and revenue/retention +15–20%.
• Owned roadmaps across ordering, delivery, and returns, and accelerated release velocity by leading cross-functional teams of 10+, reducing time-to-market by 30%.

Jan 2020 – Apr 2021 · 1 yr 3 mos · Bengaluru · Hybrid

• Improved regional conversion and revenue outcomes by owning digital commerce product delivery on Salesforce Commerce Cloud, translating L’Oréal APAC business strategy into scalable storefront, search, and checkout experiences.
• Increased on-site engagement and basket value by owning AI-driven personalization and recommendation initiatives, applying behavior-based targeting and journey optimization across key customer touchpoints.
• Improved fulfillment reliability and post-purchase experience by leading D2C order management workflow optimization across OMS, WMS, and logistics teams, reducing operational errors across priority APAC markets.

Jan 2018 – Jan 2019 · 1 yr · Dublin, County Dublin, Ireland

• Graduated as Gold Medalist (top student) in the Master of Business – Retail & E‑Business Management at Technological University Dublin, with a focus on retail strategy, e‑commerce, and digital customer experience.​
• Completed award‑winning research on self‑checkout systems, analysing how checkout design, speed, and usability impact customer experience and satisfaction in modern retail environments.

Jan 2016 – Jan 2018 · 2 yrs · Bengaluru Area, India · On-site

• Scaled retail digitization for SMBs by owning end-to-end product strategy and delivery for ERP and POS platforms, digitizing billing, inventory, and finance workflows at national scale.
• Enabled regulatory compliance and checkout efficiency by leading delivery of GST-ready POS capabilities, improving billing accuracy and transaction speed in high-volume retail environments.
• Improved financial and inventory decision-making by driving intuitive ERP feature design, strengthening reporting, cash-flow visibility, and operational control for business owners.
• Increased product adoption and retention through Voice-of-Customer–led discovery, embedding retailer insights into product decisions and earning a Best Team Award for customer-centric execution.

Oct 2013 – Nov 2016 · 3 yrs 1 mo · On-site

• Improved enterprise retail decision-making by leading product management for retail analytics and supply chain platforms, enabling better merchandising, inventory planning, and replenishment across global markets.
• Increased product adoption and decision quality by translating customer, market, and usage insights into data-driven product enhancements that improved usability and analytical effectiveness for business and operations teams.
• Supported ARR growth and enterprise adoption by partnering with engineering, data science, and services teams across the full product lifecycle—from discovery and backlog prioritization to release and rollout.

Jun 2011 – Oct 2013 · 2 yrs 4 mos · On-site

• Reduced manual effort and operational rework by leading requirements discovery and end-to-end process design for retail and supply chain systems, identifying gaps and automation opportunities.
• Improved productivity and process efficiency by partnering with business, IT, and operations stakeholders to design and implement workflow enhancements across supply chain and BI platforms.
• Accelerated delivery quality by acting as functional SME and proxy Product Owner, translating business needs into clear functional specifications and user stories for distributed development teams.

Aug 2008 – May 2011 · 2 yrs 9 mos · New Delhi · On-site

• Modernized retail and warehouse operations for SMB retailers by founding and leading a retail technology venture delivering ERP, WMS, and supply chain automation platforms.
• Improved inventory accuracy and operational visibility by designing and customizing ERP and WMS modules covering inventory, replenishment, and store–warehouse workflows, reducing manual effort and errors.
• Lowered operating costs and improved inventory turns by building cost-efficient, scalable retail operations platforms that accelerated order processing and strengthened supply chain execution for client businesses

Jan 2003 – Dec 2009 · 6 yrs 11 mos · Gurugram, Haryana, India · On-site

• Owned category strategy and P&L for Food & Grocery across supermarket and hypermarket formats, managing assortment planning, pricing, promotions, and vendor negotiations at scale.
• Improved inventory turns and space productivity by data-driven merchandising decisions, demand planning, and promotional optimization across high-volume modern trade stores.
• Built deep retail fundamentals in buying, merchandising, and commercial decision-making—forming the foundation for later work in digital commerce, retail analytics, and product-led platforms.