Aug 2024 – Present · 1 yr 10 mos · Remote

Dec 2021 – Nov 2023 · 1 yr 11 mos

• Drove recruiting efforts to grow an emerging startup by 300% over 2 years from a strength of 25 to nearly 100 employees.
• Experienced with recruiting for a variety of roles including data specialists (familiar with MS Excel and Python), data engineers (skilled at web scraping), data scientists, and python developers with an aim of bringing on talented individuals who were strong culture fits.
• Collaborated with fellow HR team members and hosted various company-wide meetings to boost engagement in a 100% remote work environment.
• Earned "Eminence Awards" for Speaking Up during crucial leadership meetings and consistently going above and beyond my role as a senior recruiter to support my team with various HR activities.

Dec 2020 – Nov 2021 · 11 mos

Jul 2020 – Nov 2020 · 4 mos

Jul 2019 – Dec 2020 · 1 yr 5 mos · Pune Area, India

• I prepared professional statements for Zocdoc's healthcare providers, providing patients with a brief summary of their doctor's qualifications and achievements.
• Performed quality assurance of the articles written by the content team, ensuring they’re ready to be pushed to Zocdoc’s public-facing website.
• Generated articles for specialties, procedures, and other visit reasons available on Zocdoc with the aim of driving SEO and establishing Zocdoc as the digital center of care.

Feb 2018 – Apr 2018 · 2 mos · Pune Area, India

• Delegated work to team members and monitored queues to ensure that tasks were being completed within SLA
• Regularly shared reports regarding team’s performance
• Supported team members with meeting their Key Performance Indicators (KPI’s) and with delivering high quality customer service

Jan 2017 – Jan 2018 · 1 yr · Pune Area, India

• Established a customer service team in the Pune branch of Zocdoc for which I was recognized as the top performer of my team and transitioned workflows from Zocdoc's New York office to the Pune Office
• Utilized internal knowledge base to offer customer support to Zocdoc’s users
• Trained existing team members and new hires on the service team’s workflows
• Served as an acting Team Lead during this time and monitored process queues to ensure that tasks were completed within SLA

Jun 2015 – Dec 2016 · 1 yr 6 mos · Pune Area, India

• Trained existing team members and new hires on soft-skills and the Data-Operations team’s workflows
• Prepared reports regarding new hires’ progress with meeting KPI’s
• Regularly updated documentation on the team’s workflows
• Performed legal research to determine the qualifications that doctors must possess as a requirement for practicing in various fields.
• Distilled complex findings from the above-mentioned research effort down to simple and concise guidelines, that were documented for use by various teams to perform key workflows
• Performed quality assurance of tasks that were completed by team members and logged any errors that were made

Nov 2014 – May 2015 · 6 mos · Pune Area, India

• • Performed online research of doctors’ credentials with high quality to ensure that they were accurately represented on the Zocdoc website