May 2022 – Present · 4 yrs · Phoenix, AZ · Remote

• Operate an independent art business managing e-commerce, inventory, marketing analytics, and sales across online platforms and galleries.
• Track engagement, website traffic, and sales metrics to evaluate promotion strategies and product performance.
• Coordinate exhibitions and gallery partnerships, managing logistics, timelines, and promotional campaigns for juried shows.
• Manage pricing, product releases, and order fulfillment across e-commerce platforms.

Sep 2021 – Apr 2022 · 7 mos · Phoenix, AZ · Remote

• Coordinated patient-provider matching and onboarding, improving scheduling efficiency and patient satisfaction.
• Cleaned and restructured patient database, improving accuracy by an estimated 15–20%.
• Collaborated with product and operations teams to identify app usability issues and support improvements to patient onboarding workflows.

Jan 2021 – Present · 5 yrs 4 mos · Phoenix, Arizona, United States • · Remote

• Provide independent analytics and business systems analysis support for small organizations, focusing on reporting workflows, KPI tracking, and operational decision support.
• Define KPI frameworks and reporting structures that help small teams track operational performance and make more informed decisions.
• Build Tableau and Excel dashboards that translate operational datasets into visual reporting used to monitor trends and support decision-making.
• Evaluate existing workflows and reporting processes to identify inefficiencies and opportunities for process improvement.
• Identify manual reporting steps and support transitions toward BI and CRM-based reporting workflows to improve reporting efficiency.
• Develop lightweight decision-support tools and workflow concepts using spreadsheets and low-code/no-code platforms.

Aug 2019 – Feb 2020 · 6 mos · Greater Phoenix Area · On-site

• Managed a caseload of 30–40 adults with severe mental illness, coordinating care plans across medical and behavioral health providers.
• Maintained compliance documentation with 95%+ accuracy during regulatory audits.
• Developed individualized treatment plans that improved care coordination and reduced missed appointments.
• Collaborated with interdisciplinary teams to streamline intake and reporting processes.

Jan 2019 – May 2019 · 4 mos · Glendale, AZ · Remote

• • Supported accelerated online psychology courses with approximately 80 students, assisting with grading, assignments, and student support.

Dec 2017 – Dec 2019 · 2 yrs · On-site

• Managed a ~$1M annual purchasing budget, overseeing vendor negotiations, procurement planning, and inventory forecasting.
• Achieved 100% compliance with AZDHS cannabis regulations, passing all state audits without penalty.
• Analyzed sales trends to develop demand-based forecasting models that reduced stockouts and excess inventory by approximately 30–35%.
• Negotiated with 10+ vendors to manage pricing, delivery timelines, and product assortment.
• Coordinated vendor-led product trainings and internal staff education for 100+ products.
• Authored and implemented operational SOPs across multiple departments to standardize workflows and maintain regulatory compliance.

Dec 2017 – Feb 2018 · 2 mos · On-site

• • Provided customer support and product guidance while assisting with daily retail operations in a regulated environment.