Anand Kumar

Data Analyst

Bengaluru, Karnataka, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Strong communication skills enhancing customer satisfaction.
Hands-on experience in data analysis with SQL and Excel.
Proven ability to provide data-driven insights.

Stackforce AI infers this person is a Customer Support Specialist with strong data analysis capabilities in a SaaS environment.

Contact

Skills

Core Skills

Customer SupportData AnalysisData Visualization

Other Skills

Statistical Data AnalysisSQLCRM SoftwareSalesforceProgramming LanguagesRelational DatabasesStatistical ModelingPL/SQLRegression AnalysisData ReportingMaturity AssessmentscomScoreEmployee OrientationsDecision-MakingEmployee Evaluation

About

As a dedicated professional currently working in customer support, I leverage my strong communication skills to enhance customer satisfaction and resolve inquiries effectively. Alongside this role, I have gained hands-on experience in data analysis, utilizing tools like Excel and SQL to analyze customer feedback and trends. This dual experience allows me to identify areas for improvement and provide data-driven insights to optimize processes and enhance the overall customer experience.

Experience

2 yrs 8 mos

Total Experience

1 yr 5 mos

Average Tenure

2 yrs 3 mos

Current Experience

Startek

Customer Support Specialist

– Present

Statistical Data AnalysisSQLCustomer SupportData Analysis

Startek company

Support Executive

Mar 2024 – Present · 2 yrs 3 mos

Managed inbound and outbound customer queries via phone, email, and live chat, ensuring timely resolution and customer satisfaction.
Maintained and updated customer records using [CRM Software, Salesforce], ensuring accurate documentation and follow-ups.
I also analyzed the call flow to identify peak times and the most common queries, which provided valuable insights and significantly helped the company improve resource allocation and customer support efficiency.

CRM SoftwareSalesforceData AnalysisCustomer Support

Netflix

Student exam score

Oct 2023 – Jun 2024 · 8 mos

Analyzed student exam score data to gain insights such as gender, parent education, subject scores
Focused on student score, parents education martial status insights for data evaluation
Developed dashboard on total movies, released year, covering KPI’s
Analyzed growth of the movies and t v shows watching on Netflix from released year
Prepared a sheet for HR team includes total employees, gender, average age and summary
Highlighting KPI’s such as NO of employees, average age, attrition rate
Focused on employment growth and on which department more focused for hired employees

Programming LanguagesRelational DatabasesData AnalysisData Visualization