Nov 2024 – Mar 2025 · 4 mos

• Authored a 30+ hour Balsamiq course for Guvi, featuring structured modules, best practices, and real-world applications to equip aspiring designers and PMs.

Aug 2023 – Mar 2025 · 1 yr 7 mos · Noida, Uttar Pradesh, India · Hybrid

• Strategised and prioritised the product roadmap for Paytm's homepage QoQ, aligning with business goals and user needs, improving engagement by x% and reducing bounce rates by y% by H2-’24.
• Led end-to-end development from ideation to launch of features like payment reminders, shortcut widget, dark mode, stock-market pulse, and interactive/dynamic ad banners, driving a xx% uplift in homepage-to-conversion rates.
• Collaborated with cross-functional teams (engineering, data science, design) to deliver user-driven product enhancements, including AI-powered bills & recharges recommendations algorithms, increasing CTR by xx% by H2-’23.
• Championed a user-centric approach with user education and acclimatisation strategy and implemented onboarding UX enhancements driven by market research, leading to a x% MoM increase in retention for new and reactivated users.
• Built strong stakeholder relationships across teams to implement loyalty tiers and personalised rewards for yMn+ users, driving x% MoM revenue growth through deals, gift cards and vouchers.
• Leveraged LLMs to automate the classification of app reviews, ensuring biweekly automated routing to relevant SPOCs; implemented Slack alerts for negative feedback, driving a xx% improvement in app ratings by EOY'24.
• Spearheaded full cycle development for dynamic app icon, adapting to 8 user stages based on transactions, retention, and financial behaviour, increasing app open rate by xx% and boosting reactivated and new user retention by y% MoM.
• Engaged with customers and internal stakeholders to prioritise feedback, refining features for better usability and adoption.
• Mentored 3 junior PMs and an analyst, fostering a high-performing team and ensuring the delivery of key strategic initiatives.
• Recognised as a Rockstar Product Manager for exceptional communication, collaboration, and impact on cross-functional teams.

Mar 2023 – Jul 2023 · 4 mos · Noida, Uttar Pradesh, India · Hybrid

• Making investments simple, transparent, and accessible for 21Mn+ trusted users at Paytm Money.
• Spearheaded end-to-end integration of Paytm Money with IndusInd Bank App Indie as a new revenue channel to onboard new trusted investors and increase onboarding by xx% MoM by H2-23.
• Improved successful transactions for Equity SIPs on Paytm Money by xx% within 3 months via SIP UPI autopay setup.

Jul 2023 – Present · 2 yrs 11 mos

• Conducting offline and online Product Management Workshops for 1st and 2nd year students across B-schools in India.
• Imparting practical insights and hands-on knowledge of the product domain, and product tools such as Figma, Balsamiq, Excalidraw, and Mixpanel to name a few, equipping aspirants for a successful start as Product Managers.
• Successfully conducted workshops in IIM Lucknow, IIM Kozhikode, NMIMS Mumbai, SIBM Pune, IMT Ghaziabad, IIM Trichy, IIM Nagpur, IIM Vishakhapatnam, XIMB Bhubaneswar, and IMI Delhi, to name a few.

Feb 2022 – Nov 2024 · 2 yrs 9 mos · Mumbai, Maharashtra, India · Remote

• Reviewed product case studies as part of case study interview rounds and helping candidates prepare for their job interviews via mock interviews for a community of 1.8k+ aspirants and PM School grads.
• Conducted insightful Resume and Portfolio building sessions for aspirants making their profile ready for their next product job application.
• Curated Weekly Live Product Challenges for upcoming APMs/PMs and product enthusiasts, with ~40+ weekly submissions.
• Assessed & evaluated Product case studies across B-schools, representing PM School as the Lead Judge/Mentor in case competitions.
• Hosted AMA exclusive LinkedIn audio events, serving as a guest speaker, specifically tailored for individuals aspiring to transition into Product roles.
• Contributed to PM School blogs and YouTube videos as a Creator offering valuable insights for both aspiring product professionals and seasoned product managers, aiding in their career development.

Jan 2022 – Mar 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• Improved customer experience and delighted mobile gamers as a CX Product Manager and collaborated with multi-functional teams as the POD lead for Customer Excellence for India and US.
• Spearheaded the creation of culturally resonant game formats (e.g., Ludo 100x, Win Patti, Opinio), leveraging user feedback & competitive insights to engage over 90Mn+ users globally with strategic emphasis on skill-based over luck-based gaming.
• Drove a 5% increase in D7 retention by managing cross-functional initiatives, including leaderboard development and matchmaking enhancements, effectively navigating ambiguity and aligning product and tech teams.
• Boosted loser retention by 10% and Return to Player by 8% QoQ through data-driven optimisation and the launch of impactful features such as Practice Games, ScratchCards, Winning Probability Indicator, and Cross Lobby Matchmaking.
• Redesigned customer support UX with pre-emptive fraud detection and issue resolution, reducing funnel drop-off by 34% and boosting D7 GMV retention of priority users by 4% MoM, winning Quantic India's 2022 Best Contact Centre in Gaming Award.
• Partnered with engineering, UX, and ML teams to refine matchmaking algorithms, increasing retention by 7% via A/B testing.
• Aligned product strategy with customer insights by identifying and addressing gaps in cross-functional projects, ensuring seamless integration of new game formats and product features to effectively scale retention efforts from 0 to 1.

Jun 2021 – Dec 2021 · 6 mos · Bengaluru, Karnataka, India · Remote

• Built optimized ML model for US-based telecom client (one of World's Top 20 Most Valuable Brand) to reduce bad debts predicting delinquent and write-off customers through causal factors, reducing up to ~$2Mn in overall intervention costs.
• Derived insights for workforce trends through emails, chats, and meetings, leading to building an ML model to increase productivity by 10% & reduce attrition rates by 5%, for the new remote working model.
• Underwent Full Stack Analyst Program (FSAP) Training involving hands-on development and visualization covering Microsoft Excel, SQL & DBMS, Python, Tableau, Statistics, ETL & Data Warehousing.

Apr 2021 – Dec 2021 · 8 mos · Remote

• Spearheaded product management initiatives as one of the founding team members, collaborating closely with founders, designers, and developers to establish a robust foundation for product development.
• Developed comprehensive user flows and designs using Adobe XD and Balsamiq, ensuring a seamless and intuitive user experience while incorporating valuable feedback from stakeholders.
• Formulated key metrics to track product performance and success, leveraging data-driven insights for continuous improvement.
• Engaged with influencers to gain deep insights into the core audience and proactively addressed supply-side vendor pain points for effective onboarding onto the platform.

Jun 2019 – Jun 2019 · 0 mo · Gurgaon, India · On-site

• Analyzed product funnels, user trends and conversion rates, providing actionable insights for product and marketing strategies, leading to over 700K+ daily orders for a Swedish e-commerce client.
• Expedited key business requirements into solutions, increasing fulfilled orders by 20% YoY.
• Spearheaded end-to-end solution of critical issues alongside client’s engineering & ops team, identified root causes for priority 1 & 2 bugs, and automated processes reducing manual tasks, leading to a drop from 700+ issues to 100 weekly.

Sep 2017 – May 2019 · 1 yr 8 mos · Gurgaon, India · On-site

• Collaborated with multi-functional teams for e-commerce development for Retail Client on SAP Hybris.
• Managed and monitored progress of 6 associates and provided KT sessions for SAP Hybris and daily tasks.
• Won Accenture Celebrates Excellence Award for Client & Customer Category in FY 18 for automating redundant functionalities leading to 30% drop in SLA breaches.