Andrea George

CEO

Singapore, Singapore12 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Pega CDH and digital transformation strategies.
Proven track record in client relationship management.
Strong leadership in project oversight and execution.

Stackforce AI infers this person is a SaaS expert specializing in customer success and digital transformation.

Contact

andrea.g@instellars.com LinkedIn

Skills

Core Skills

Pega Cdh (customer Decision Hub)Client Relationship Management

Other Skills

Business Process ImprovementBusiness ResearchClient ServicesCustomer Relationship Management (CRM)Customer ResearchCustomer SatisfactionCustomer ServiceCustomer Service ManagementCustomer Service RepresentativesCustomer SupportData AnalysisDigital Transformation StrategiesFeedback and ImprovementGoogle Adwords ProfessionalIT Service Management

About

I strategize the online presence of Instellars Global Consulting. Instellar Global Consulting is a leading company offering Pega Consulting Services & Digital Transformation Solutions to businesses all across the globe. How Instellars Helps businesses: Instellars ensures that businesses are future-ready in this disruptive digital era powered by Pega Technology. With talent pool including certified & experienced Pega Developers such as CSSA, CLSA & more, Instellars delivers the highest quality in less time accelerating the digital transformation and end-to-end Pega journey of their clients - no matter the size & nature of their business. Why Work with Instellars? Helping employees strike a perfect balance between their life and work, Instellars is the right place for growth with their positive growth environment. No matter whatever your experience or position, Instellars will offer you new challenges that provide you with learning opportunities, rewarding experiences and job satisfaction. Working at Instellars is Rewarding & Exciting!

Experience

Instellars

2 roles

Head of Customer Success

Promoted

Jul 2025 – Present · 9 mos · On-site

Senior Customer Success Manager

Jul 2017 – Jul 2025 · 8 yrs · On-site

As a Senior Customer Success Manager at Instellars, I play a pivotal role in ensuring the success and satisfaction of our clients by leveraging Pega CDH (Customer Decision Hub) and the Pega Platform. I act as a trusted advisor to our clients, helping them maximize the value of their investment in Pega solutions.
Key Responsibilities:
Client Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers within client organizations.
Strategic Consulting: Provide expert guidance on the deployment, extension, and upgrade of Pega CDH and Platform applications to meet clients' strategic objectives.
Project Oversight: Oversee project implementation, ensuring timelines, budgets, and quality standards are met. Coordinate with offshore and near-shore development teams to ensure seamless project execution.
Value Realization: Help clients achieve their desired outcomes by understanding their business challenges and identifying opportunities to leverage Pega solutions for maximum impact.
Training and Enablement: Conduct training sessions and workshops to empower clients' teams with the knowledge and skills to effectively use Pega CDH and Platform.
Feedback and Improvement: Gather client feedback to continuously improve Instellars' service offerings and delivery processes. Provide insights to internal teams to enhance product development and customer support.
Performance Metrics: Monitor and report on key performance indicators (KPIs) to track project success and client satisfaction. Implement corrective actions as needed to ensure objectives are met.