Nov 2016 – Jan 2020 · 3 yrs 2 mos · Republic of the Congo

• We were executing an EPC project (Total value 87.67 Million USD) to develop Bus based smart public transport system for Republic of Congo. Under this project we have to develop 3 Bus Depots, 7 Bus Terminals, and 45 Bus stands for 2 cities along with supply of more than 350 Buses with 2 years of service and maintenance. Smart Ticketing System and operations assistance and training was also part of the contract. As representative of the country following was under my KRA-
• Company Registration along with all legal formalities required for operations. (Banks, Employees, Taxation etc)
• Direct all operational aspects customer service, human resources, logistics, procurement and administration.
• Develop forecasts, financial objectives and business plans and manage budget and funds accordingly.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Share knowledge with headquarters on effective practices, competitive intelligence, business opportunities and needs
• Tendering, Vendor screening, selection and finalization for all the services required for local operations.
• More than 30% of the project was completed by then i.e. more than 40% construction was completed on ground and 20% of the buses were delivered which were operational and being maintained.

Jan 2015 – Nov 2016 · 1 yr 10 mos · New Delhi, Delhi, India

• Headed Web Services Operations having team of 8 members and mainly contributed in:
• Migration of agents(B2B,B2C) who use our Web Services (API based) for booking purpose from old system(IRCTC) to new system(CRIS) along with all their sub-users.
• End to End requirement framing and testing of Interface provided to Agents and Dashboard for departmental usage.
• Requirement framing, designing and testing API for booking, cancellation, etc utilized by agents throughout the time as various changes are done at railways time to time.
• Technical Integration and issue resolution of all the Agents(23-B2B,11-B2C) and Payment Gateways Integrated in our mobile App's so that they able to utilize our web service.
• Mobile Apps requirement framing, designing and testing (Android,iOS,Blackberry,Windows), reports generation, integration of PG (wallets)(Mibikwik,PayU,PayTM & OLA Money) in App?s and designing of new API which facilitates PG to provide refund on go.
• Mobile App's monthly booking increased by 2.5x in FY 15-16.
• Designing various new queries as Database is changed, optimizing old queries and generation of reports related to operational and information of department.

Feb 2012 – Dec 2014 · 2 yrs 10 mos · New Delhi, Delhi, India

• Headed Ticket Control Team having team of 16 members and mainly contributed in:
• Designing and Development of Java based departmental Utilities for file processing in order to do daily reconciliation of IRCTC RDS accounts opened for Booking/Cancellation purpose at Railways. Reconciliation compromises of verifying IRCTC database and Railways database booking and cancellation done on daily basis and additionally reconciliation of debit and credit done in IRCTC RDS Accounts.
• Designing and Implementing process for automated SMS based daily reporting to IRCTC officials.
• Proposed and guided implementation of a new automated system (pooling based) for equi-distribution of amounts in IRCTC RDS Accounts.
• All the others operational activity was also handled like i-Ticket printing, i-ticket inventory, i-ticket courier reconciliation, tracking of Balance Available in IRCTC RDS Accounts, shut and boot of IRCTC booking/staging servers on daily basis, loading of booking and refund files in IRCTC Database along with many monthly reports generations for finance,administration and analysis purpose.

Nov 2009 – Jan 2012 · 2 yrs 2 mos · New Delhi, Delhi, India

• Headed Agent Cell Operations department having team of 12 members and mainly contributed in:
• Started a new module i.e. Agents Complaints Module which will resolve the issues raised by consumers related to any fraudulent activity done by agents.
• Designed an automatic process of reports generation (Booking ,Cancellation ,etc) which has to be sent to 40 agents(Website Agents) on daily basis.
• All the others operational activity was also handled like agents registration, RDS accounting, deposit , activation, suspension along with many monthly reports generations for finance,administration and analysis purpose.
• During the tenure, I was also nominated for heading ticketing operations activity of IRCTC for Commom Wealth Games at Indira Gandhi(Wrestling) Stadium as Venue Ticket Manager with team of 40 members under me and the task was completed successfully.