Ankit Chawla

Head of Growth

Gurugram, Haryana, India7 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • Scaled user acquisition and retention in competitive digital sectors.
  • Led data-driven growth strategies at major companies.
  • Expert in lifecycle marketing and customer engagement.
Stackforce AI infers this person is a Growth Marketing Specialist in Fintech and OTT sectors.

Contact

Skills

Core Skills

Customer RetentionMarketing StrategyGrowth MarketingCustomer Lifecycle ManagementCustomer EngagementCustomer ExperienceData Analysis

Other Skills

Growth InitiativesGrowth StrategiesMoengageConsumer BehaviorClevertapStakeholder ManagementEnd to End Campaign ManagementAdvertisingPublic RelationsSearch Engine Optimization (SEO)Market ResearchManagement ConsultingContent MarketingBrandingStrategic Planning

About

📈 I don't run campaigns. I build growth engines. Over the last 6 years, I've scaled user acquisition, engagement, and retention across some of India's most competitive digital categories — fintech, OTT, and consumer internet. At Paytm, I own P&L for DTH, Subscriptions— designing lifecycle journeys, reactivation campaigns, and experimentation frameworks that have scaled offer adoption, recovered dormant users, and grown category revenue. Before Paytm, I built retention and engagement systems at OTTPlay across 38+ OTT platforms, led lifecycle marketing for Lionsgate Play across Southeast Asia, drove cohort-based engagement at ZEE5 that lifted CTR by 40% and watch time by 30%, and contributed to campaigns at Meta that helped raise $120M on Giving Tuesday. What connects all of it — data, lifecycle strategy, and an obsession with making growth stick beyond the first transaction. 🧩 Where I operate: Lifecycle & Retention — intelligent user journeys from activation to long-term loyalty Growth Experimentation — A/B frameworks, cohort models, funnel interventions Campaign Management — push, email, SMS, WhatsApp, in-app — orchestrated not blasted Cross-functional Execution — product, analytics, engineering, creative — aligned around one metric If you're building something in retention, lifecycle marketing, or product-led growth — or just want to swap ideas on what's working — I'm always up for that conversation. 📬 chawla.ankit1994@gmail.com

Experience

7 yrs 2 mos
Total Experience
10 mos
Average Tenure
1 yr 4 mos
Current Experience

Paytm

2 roles

Category Manager

Jan 2025Present · 1 yr 4 mos · Hybrid

Manager, Central Growth

Jul 2023Apr 2024 · 9 mos · Noida, Uttar Pradesh, India

  • ● Managed central traffic and responsible for building growth strategies centrally (Recharges & Utilities, Referral, Deals).
  • ● Owned & Drive monthly user growth & traffic across in app channels & off deck channels centrally.
  • ● Developed and executed a comprehensive growth strategy based on data-driven insights, identifying and resolving
  • bottlenecks leading to a ~10% of growth MOM.
  • ● Analyse datasets to identify growth initiatives throughout the user engagement funnel on Homepage, Cashback & Offers,
  • Post Txn Screens.
  • ● Responsible for consistent growth of CTRs for the categories and on the properties by implementing & building new
  • strategies at user level resulting in growth by 20%.
  • ● Managed and reduced the CPC to optimize the operating costs to the categories on app property levels by 30%.
  • ● Performed data analysis to create user cohorts, enhancing our understanding of platform usage and related insights. Utilize
  • these insights for experiments and A/B testing to facilitate data-driven decision-making.
  • ● Worked with growth managers for individual categories to analyse cohorting to increase conversion funnel more efficiently.
  • ● Worked cross functionally with the stakeholders to provide necessary support for data analysis, segmentation and traffic
  • allocations for smoother execution of growth strategies.
  • ● Track and analyse the effectiveness of marketing campaigns to optimize click-through rates (CTRs) across all platform
  • properties.
  • ● Created reports, dashboards, and presentations for senior management, highlighting key findings, in-depth analysis, and
  • actionable recommendations.
ClevertapCustomer RetentionCustomer Lifecycle ManagementMarketing StrategyGrowth InitiativesGrowth Marketing+1

Ht media group

Retention Lead

Apr 2024Nov 2024 · 7 mos · Gurugram, Haryana, India · On-site

Customer RetentionMarketing StrategyGrowth InitiativesGrowth StrategiesCustomer EngagementMoengage+1

Lionsgate

Senior Manager, Retention & Engagement (CLM)

Mar 2022Jul 2023 · 1 yr 4 mos · Mumbai, Maharashtra, India · On-site

Customer ExperienceClevertapCleverTapCustomer RetentionCustomer Lifecycle ManagementStakeholder Management+6

Zee5

Engagement Manager

Nov 2020Mar 2022 · 1 yr 4 mos · Mumbai, Maharashtra, India

  • Managed B2C AVOD & SVOD App Marketing for users in India including Education, Acquisition, Onboarding, Engagement & Retention.
  • Developed and delivered breakthrough ideas and innovative campaigns that increased the user watch time, Video Views & Click Through Rate on platform by 30%.
  • Performed detailed analysis to understand and improve campaign performance and implemented learnings basis user’s behavior increased the number of clicks by 40%.
  • Managed agency partners as the primary lead in the delivery of campaign plans, assets, tactics and event execution.
  • Innovated CLM Engagement programs spontaneously resulting in moment marketing leading to a 4X growth of key metrics.
  • Automated 30% of the manually executed campaigns & setup new business processes to make the campaign execution, tracking & responses visible to the respective stakeholders.
  • Analyzed & Reported campaign performance data basis preference of user language, content type and the interest of the user on the content.
  • Conducted multiple experiments to try new CLM strategies for User Engagement & Retention, leading to activate 4 regional languages on the CLM programs for Zee5 India.
  • Worked collaboratively with cross functional teams and internal agencies for the smooth execution of the campaigns (Copy, creatives, tech, strategy & marketing)
Customer ExperienceClevertapCleverTapCustomer RetentionCustomer Lifecycle ManagementStakeholder Management+6

Facebook

Marketing Analyst

Nov 2019Mar 2020 · 4 mos · San Francisco, California

  • Executed paid digital campaigns for awareness, demand generation and product marketing promotions and newsletter for Facebook Social Good & Community Partnerships.
  • Created channel marketing collateral & campaigns across products & programs under Social Good & Partnerships (Facebook ads, emails, landing pages) creating an impact to reach a larger audience and measuring KPIs.
  • Managed email campaigns on Marketo, Marketing Suite & Salesforce platform including setup, testing, deployment and reporting.
  • Conducted email campaign & Facebook Ads analysis for campaigns launched for different programs and products creating an impact with 91% open rate.
  • Launched & enabled scaled product marketing via webinar as a marketing channel for Facebook teams.
  • Partnered with creative and content teams to optimize the content for digital campaigns and other marketing teams across Facebook banner to plan marketing strategies.
  • Responsible to analyze digital campaigns for Giving Tuesday 2019 raising $120M.
  • Set the vision for growth by conducting ads sentiment analysis which created an impact for the product & partners for Giving Tuesday 2019 using Tableau.
  • Managed internal processes communications & relationships with third party vendors supporting the team for visibility in workflow.
  • Collaborated cross-functionally to roll out new marketing requirements and developed emails & landing pages using Content Management System.
  • Automated decision making for Facebook Community Learning Labs programs using Salesforce with internal tools enabling to scale and reducing manual workload saving 20% of the process time.
Customer ExperienceCustomer Lifecycle ManagementStakeholder ManagementMarketing StrategyEnd to End Campaign ManagementData Analysis+1

Airbnb

Researcher

Sep 2019Nov 2019 · 2 mos · San Francisco, California

  • Worked with the marketing operations & research team to provide a verified platform to the Airbnb
  • customers resulting in an increased customer satisfaction
  • Assessed the Airbnb host's listings with an accuracy of 91% to make the platform more relevant for the consumers
  • Worked cross functionally with the global Airbnb's team and collaborated with the market managers to find solution of region specific requirements.
  • Collaborated with the team overseas to maximize the assessment target with an increase of 10% every week.
Customer ExperienceStakeholder ManagementMarketing StrategyData AnalysisConsumer Behavior

Porfura

Marketing Associate

Jun 2019Oct 2019 · 4 mos · San Francisco Bay Area

  • Managed social media accounts for 3 clients, generating interest for existing and upcoming product and service releases
  • Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content
  • Used LinkedIn and Twitter as social media channels to maximize brand exposure and improve brand visibility
  • Measured and Monitored marketing campaigns with help of Analytics tools helping in brand visibility by 15%
  • Provided analytical support and monitored data quality by interpreting and summarizing data and trends
  • Assisted in the development and production of marketing and sales support material (e.g. product brochures, Apps, videos, PowerPoint, etc.).
  • Provided weekly updates on digital marketing campaigns to CEO, discussing strategic initiatives and methods for improvement
Marketing StrategyData Analysis

Amooti.org

Digital Marketing Specialist

May 2018Jul 2018 · 2 mos · Boston

  • Increased 30% website traffic creating a marketing campaign for 4th of July.
  • Increased 15% email opening rate by creating engaging marketing content for 1600 potential leads.
  • Managed and coordinated with the clients for their upcoming needs for the product.
  • Raised brand awareness by analyzing marketing campaign data and derive specific recommendations in order to create efficient results and better conversion for marketing leads. 20%
  • Managed and coordinated with the team for creating graphic content for social media campaigns followed by A/B testing.
  • Managed timelines and track status of plans and campaigns for assigned events and analyzed the consumer's behavior.
  • Worked with a cross-functional team to develop and execute marketing initiatives and explore the current market trends.
  • Implemented web design principles to ensure that the company website renders well across multiple devices resulting in the increase of web traffic by 25% measured via Google Analytics.
  • Managed the CRM for 3000+ potential leads and turning them into conversion by creating personalized menu options.
  • Coordinated 8 major events in order to improve customer acquisition, word of mouth referral, as part of social media and digital marketing strategy.
  • Provided a brief to the customer about the product and the specific material needs.
Marketing StrategyData Analysis

Accenture

Associate Application Developer

May 2016Jun 2017 · 1 yr 1 mo · Mumbai

  • Worked as a front-end developer in an agile model project with a team of 100 developers for a telecom client based in the United States.
  • Analyzed and implemented the requirements of the client, work with the Product Owners, Business Analysts, and functional team to understand the requirements.
  • Developed codes based on client requirements and functional documentation using Java, HTML5, Angular JS, JavaScript, jQuery and Spring MVC Frameworks.
  • Trained about the Retail Industry and its operations resulted in understanding the market and clients requests efficiently.
  • Consulting with production support and the testing teams with the collaboration of peers overseas resulting in increased client satisfaction.
  • Collaborated with other team members and stakeholders to ensure maximum efficiency which helped in achieving the targeted deadline 4 months before the release date with the efficient team of 100 people.
Marketing Strategy

Coal india limited

Web Developer & Graphic Design

May 2014Jun 2014 · 1 mo · Nagpur Area, India

  • Developed a website for tracking records of more than 500+ employees.
  • Developed graphics for the campaigns conducted in the company.
  • Used scripting languages( JavaScript, HTML, CSS,MySql), management and content creation tools , applications and digital media.
Marketing Strategy

Ordnance factory - india

Web Content Developer & Data Management

Jun 2013Jul 2013 · 1 mo · Nagpur Area, India

  • Developed graphics for the campaigns conducted in the company.
  • Used scripting languages( JavaScript, HTML, CSS,MySql), management and content creation tools , applications and digital media.

Roxforyner

Marketing Associate

Oct 2012Dec 2014 · 2 yrs 2 mos · Bhubaneshwar Area, India

  • Created social media campaigns on Facebook, Instagram to promote the upcoming events.
  • Successfully coordinated 8 events in a time period of 12 months with more than 300+ participants.
  • Supported the marketing team in daily administrative tasks and lead promotional activities amongst all the colleges across the city
  • Analyzed the impact of digital marketing campaigns for better success rate for the upcoming events.
Marketing Strategy

Education

Hult International Business School

Master's in International Marketing

Jan 2018Jan 2019

Hult International Business School

Master's in International Business

Jan 2017Jan 2018

Kalinga Institute of Industrial Technology, Bhubaneswar

Bachelor of Technology (B.Tech.) — Information Technology

Jan 2012Jan 2016

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