Ankit Dalal

Customer Success Manager

Delhi, India14 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led HR transformation projects across various industries.
  • Expert in talent management and employee engagement strategies.
  • Certified in ERP and PCMM, enhancing HR processes.
Stackforce AI infers this person is a seasoned HR professional with expertise in HR transformation and consulting.

Contact

Skills

Core Skills

Talent ManagementPerformance ManagementHr TransformationRecruitmentHr ConsultingHr Development

Other Skills

Business AnalysisBusiness DevelopmentCompensation & BenefitsCompetency AssessmentCustomer SatisfactionCustomer SuccessEmployee EngagementEmployee RelationsEnd User TrainingEngineeringHR AnalyticsHR ManagementHR PoliciesHR Policies AwarenessHR Policies and Processes

About

A well rounded HR professional with PGDM in Human Resource from IMI Delhi , experienced in builiding HR function and streamlining HR processes. Lead HR transformation projects for various companies accross different industries, currently playing part in creating success stories for my clients. Certified in ERP (Enterprise Resource planning) & PCMM(People Capability Maturity Model)

Experience

14 yrs 7 mos
Total Experience
2 yrs 1 mo
Average Tenure
3 yrs 8 mos
Current Experience

Darwinbox

Associate Director Customer Success

Oct 2022Present · 3 yrs 8 mos

Bombay shaving company

DGM HR

Jan 2022Oct 2022 · 9 mos · Gurugram, Haryana, India

Times network

Sr. Manager HR

Jul 2016Jan 2022 · 5 yrs 6 mos · Delhi

  • Managed business partnering for News Editorial, Revenue , Digital and Enabling functions.
  • Major Job responsibilities:
  • Manpower Budgeting and Talent Acquisition: Manpower planning and Budgeting, Hiring for functions like Sales, TV News Editorial, Corporate and Enabling functions. Redefined the Induction and Onboarding process. Follows 30-60-90 Day Feedback mechanism
  • Talent Management and OD: Competency Assessment through CTPI-R and its application in identifying future leaders. Developing and Retaining Hi-Per Hi-Po employees. Career and Succession plan for critical roles in the organization. Coaching and mentoring interventions. Reviving compensation strategies for retaining Top talents. Formulating Individual development plans. Timely structural/Processes interventions in alignment with business strategy. Coaching and support to the managers on corrective actions
  • Performance Management: Driving and execution of PMS process entailing Objectives and KRA setting, Reviews , Feedback Sessions & Individual developmental planning Normalization of Ratings while using Bell Curve methodology and finalizing increments.Disbursement of Performance Linked Incentives
  • Stakeholder Management: Coaching and Counselling of Team leads/Employees Balancing Power and Politics between key stakeholders
  • Employee Engagement: Lead the employee engagement survey and develop interventions basis action points. Increased the Employee Care score while introducing various initiatives. Conduct town halls, CEO Connect, Skip-level meetings, team off-sites
  • HR Analytics: Track major HR metrics and take proactive corrective actions- Time to Hire, Early Turnover, Attrition Analysis, Engagement Rating, Revenue per employee. Part of project team for HRMS implementation
  • Employee Relations, HR Operations, Compliance: Conflict resolutions, Investigations, Disciplinary actions and Whistle blower complaints
Manpower BudgetingTalent AcquisitionPerformance ManagementStakeholder ManagementEmployee EngagementHR Analytics+2

Cj darcl logistics ltd.

Manager HR

Aug 2014Jul 2016 · 1 yr 11 mos

  • Worked in CJ Darcl Logistics, a leading logistics company with a turnover of over Rs. 2000 crore providing multi-modal services to its clients for past 30 years. Managed HR business partnering for appox.1000 employees of the North Region. Major job responsibilities included:
  • Recruitment & Selection: Manpower Planning , prepared Job Descriptions, Sourcing of candidates, Conducting interviews/assessments, Offer processing and completing joining formalities
  • Performance Management: Conceptualized PMS process entailing Goal setting , Reviews , Feedback & Developmental planning, Potential/Competency assessment, Identification of training programs Developed and implemented in-house PMS application
  • Compensation & Benefits: Redefined Pay Mix for key roles Designed and Implemented performance based Incentive schemes and disbursement process
  • Rewards & Recognition: Introduced non-monetary awards for intrinsic motivation of employees, Publicly recognized good performances: Operational Excellence award is of the initiative that recognizes excellence in operational performance
  • Organizational Design: Redefined Org structure at Regional and Branch level in alignment with Business Goals
  • HRIS development and implementation: Conceptualized and developed(with software team) an in-house PMS application and its implementation
  • Talent Management: Identified Hi-Per Hi-Po's of the organization and defined their Career Paths & IDPs Facilitated mentor-mentee program, Identified and facilitated shadowing of successors for key job
  • Employee Relations: Handled day to day employee grievances, queries & complaints in line with HR policies Investigations and conflict resolution
  • Employee Engagement: Active member of the employee engagement team, introduced and conducted few innovative EE activities and conducted Employee Engagement survey
  • HR Policies and Processes: Streamlined existing policies , introduced new HR policies , Ensured their strict compliance and execution
Recruitment & SelectionPerformance ManagementCompensation & BenefitsEmployee EngagementHR Policies and ProcessesRecruitment

Employwise

HR Functional Consultant

Jul 2013Aug 2014 · 1 yr 1 mo

  • EmployWise is a SaaS based integrated HR solution and i worked there as a HR Functional Consultant for clients like GVKbio, Intertek etc. My role was to improve and automate client's existing HR processes in line with best practices.
  • Major responsibilities were:
  • Requirement Gathering and Gap Identification - Process Consulting and Implementation - End User
  • Training - Customer Satisfaction/Support - Product development
Requirement GatheringProcess ConsultingEnd User TrainingCustomer SatisfactionHR Consulting

Muskaan ngo

Intern

Jan 2013Mar 2013 · 2 mos · Delhi

  • Did a consulting Project for Muskaan which involved:
  • Studying the strategic framework and various HR policies and practices
  • Conducting semi-structured in-depth interviews of employees and identified the areas of improvement
  • Giving recommendations after mapping the current HR policies to the “Hewitt’s Employee Engagement Model

Tata power

Summer Intern

Apr 2012Jun 2012 · 2 mos · New Delhi Area, India

  • Summer Internship at TATA Power Delhi Distribution ltd (Apr’12-Jun’12)
  • Developed a “Technical Competency framework “for the HR department:
  • The project involved developing a competency framework by identifying the key knowledge and skills required for effective job performance in various HR roles
  • Developed tools for increasing Awareness about HR policies among employees :
  • Designed tools such as quizzes and FAQ’s for increasing the awareness about HR policies among employees

Macawber beekay pvt ltd.

Engineer

Jan 2011Jun 2011 · 5 mos · Noida

Energo engineering projects limited

Engineer

Apr 2009Jul 2010 · 1 yr 3 mos · Okhla

Education

IMI Delhi

PGDMHR — Human Resources

Jan 2011Jan 2013

Guru Gobind Singh Indraprastha University

Bachelor of Technology (B.Tech.) — Electrical and Electronics Engineering

Jan 2004Jan 2008

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