Ankur Khosla

Product Manager

Bengaluru, Karnataka, India15 yrs 6 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 14+ years of global product management experience.
  • Expert in enhancing customer experience through innovative solutions.
  • Proven track record in leading cross-functional teams.
Stackforce AI infers this person is a Product Management expert in e-Commerce and SaaS industries.

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Skills

Core Skills

Product ManagementCustomer ExperienceBusiness AnalysisConfiguration Management

Other Skills

A/B TestingAI AgentsAI ProductivityAI PromptingAI StrategyAI for Business AnalysisAI for LeadershipAI for ManagementAPI IntegrationAgile MethodologiesApplication Programming Interfaces (API)Artificial Intelligence (AI)Artificial Intelligence for BusinessArtificial Intelligence for DesignB2C e-commerce

About

Senior Product Manager with 14+ years of global experience building, scaling, and managing products across e-Commerce, Customer Sentiment, Supply Chain, ERP, and Insurance domains. I bring a unique mix of deep domain knowledge, Agile product execution, and user-centric innovation across the full product lifecycle—from zero-to-one launches to scaling platforms across millions of users. I’ve led cross-functional teams through complex product deliveries, driven customer experience strategies using technology, and translated market insight into value-driven roadmaps. With strong experience in B2C and enterprise product ecosystems, I thrive in fast-paced, high-ownership environments that value collaboration, clarity, and customer obsession.

Experience

15 yrs 6 mos
Total Experience
3 yrs 1 mo
Average Tenure
8 yrs
Current Experience

Dell technologies

3 roles

Product Management Consultant

Feb 2024Present · 2 yrs 4 mos

  • Instrumental in enhancing customer experiences with VoCaaS, resulting in a significant improvement in online CSAT by 15%, impacting over 16 million customer interactions across Dell e-Commerce experience.
  • Formulated and executed strategies to drive product adoption across Dell.com using micro-surveys focusing on Ease-of-Use and Purpose Completion research with a response rate of 2%
  • Expanded product reach for global adoption, delivering survey content in over 25 languages, effectively increasing international user participation by 30%.
  • Directed the VoCaaS roadmap, advancing capabilities for targeted research deployments, leading to actionable insights generated based on user journeys and behavioral profiles.
Product DevelopmentFeature PrioritizationCross-platform DevelopmentA/B TestingData AnalyticsSupply Chain Management+41

Senior Advisor, Product Management

Mar 2021Feb 2024 · 2 yrs 11 mos

  • Product Manager for “VoCaaS” (Voice of Customer as a Service) for creating re-usable, configurable and platform- agnostic micro-services pertaining to Micro-survey space within Dell Digital’s ‘Future State Commerce’ vision
  • Owning and managing the development of an ‘In-House’ Microsurvey authoring microservice for internal stakeholders to capture the “Customer Satisfaction” (CSAT) score for different business scenarios
  • Integrating the Micro-survey API with Dell.com for US market to take on live traffic and to capture micro-survey responses in real-time
  • Proficient in Pivotal methodologies while working as a ‘Balanced Team’ to deliver the Product outcome
Product DevelopmentFeature PrioritizationA/B TestingData AnalyticsSupply Chain ManagementCustomer Experience+38

Advisor, Product Management

Jun 2018Mar 2021 · 2 yrs 9 mos

  • Spearheading an MVP for a Micro-survey capability to do a Proof of Concept launch on Dell.com search and a couple more experiences
  • Ensuring real-time research survey feedback capture for micro-surveys
  • Expanding the scope of the product and driving it forward from Conception to MVP and further into a product landscape using microservices architecture
  • Driving Stakeholder engagement to increase product adoption across experiences within Dell Technologies
  • Spearheaded the transformation of Supply Chain technology modules to migrate from SAP and Oracle to in-house Microservices based architecture
  • Transformed the Inventory Management, Order Management and Order Fulfillment processes to In-House modules for seamless data transfer for both Retail and B2B divisions
Product DevelopmentFeature PrioritizationA/B TestingData AnalyticsSupply Chain ManagementCustomer Experience+36

Digital harbor, inc.

Associate Product Manager

Mar 2018May 2018 · 2 mos · Bengaluru Area, India

  • Unifying Artificial Intelligence (Ai), Business Intelligence (Bi) and Collaborative Intelligence (Ci) to create conversational apps for Healthcare and other industries
  • Product Owner for “Social Case” Platform to be designed using the Digital Harbor’s proprietary Social Enterprise Technology framework
  • Infusing the Artificial Intelligence, Business Intelligence and Collaborative Intelligence concepts to create Conversational Apps
  • Designing requirements for “configurational workflows” for Case Management application to enable it for Healthcare and other industries
User StoriesJiraProduct Management

Nthdimenzion

Senior Business Analyst/ Product Manager

Feb 2015Feb 2018 · 3 yrs · Bengaluru Area, India · On-site

  • Agro based Commodities Global Ecosystem
  • Conceptualizing the end-to-end business process flow for a Agro-based commodity exchange ecosystem
  • Designing the Investor process, Farmer Process, Fund Manager’s Process, Admin’s Process functionalities and wireframes using Balsamiq mockup tool and MS Visio
  • Designing the Investor’s Fund Performance reports with detailed fund value calculation algorithms
  • Collaborating directly with client to understand the requirements and designing mockups to help the client visualize enhancements, thereby reducing the turnaround time for system development
  • Researching and analyzing the IoT domain products globally to be integrated with the IT ecosystem of this project
  • Prudential Life Assurance, Zambia
  • Gathered requirements from the client during initial phase of the project as well as gradually for each sprint plan
  • Designed the Functional Specifications Documents for various Insurance Processes like Quotation, Proposal, Policy Issuance, Claims, Endorsements for Individual Life, Group Life, and Group Health lines of business of the client
  • Designed the Functional Specifications Documents for the Core Insurance setup like Plans, Coverages, Benefits, Premiums, Underwriting, Agents and Requirements Follow-up
  • Validated the Test Cases for all Insurance processes
  • Facilitated User Assessment Testing and system adoption by giving a 3-month system training at client site to the key system users in Lusaka, Zambia
  • ERP Product Implementations
  • Documented, strategized and designed the enhancements on the Human Resources, Lead Management and Query Management modules to configure the modules as per client requirements
  • Developed the Project Plan reports, Project Status Dashboard, and Project Schedule Tracker Dashboard to sync up the daily progress of the project
  • Designed the Proposal Document for prospective clients across geographies including the business flows in regards to the in-house ERP application suite
Supply Chain ManagementProduct StrategiesUser StoriesAgile MethodologiesJiraSoftware as a Service (SaaS)+10

Accenture

Business Analyst

Sep 2013Jan 2015 · 1 yr 4 mos · Bengaluru Area, India

  • Working closely with Accenture Leadership to identify business opportunities and delivering presentations in ERP implementations across Accenture to pitch in suite of Application Services
  • Successfully led deployment of Application Services Suite for five client engagements
  • Defined Key Performance Indicators under different business functions to assist technology team in optimizing business value out of client’s technology systems
  • Understanding client business requirements and validating functional requirements for a South Africa based Retail major
  • Liaisoning with the client to understand the product enhancements and modifications and then communicating with the technical team for the implementation of the same
  • Designing Functional Design Documents for Advanced Supply Chain Planning functionalities for the Retail client
  • Improving the manufacturing scenario for the client by designing plans (Constrained and Unconstrained)
  • Achieved better demand planning accuracy by tweaking forecasts using Advanced Forecasting
  • Designing Point of Views for presenting the Oracle Demantra tool capability to prospective clients
Requirements AnalysisRequirements GatheringSoftware as a Service (SaaS)Supply Chain ManagementUser StoriesUser Story Mapping+5

Genpact

Intern

Apr 2012Jun 2012 · 2 mos · Hyderabad Area, India

  • Implemented LEAN methodology with focus on Mistake Proofing and Visual Management for selected processes.
  • Worked on Scheduling and end-to-end planning of the Mistake Proofing program
  • Prepared the budget and designed Success Metrics and Rewards and Recognitions structure
  • Designed Periodic Dashboards and reporting structure of the program
  • Worked on Pre-Launch branding and communication as well as communication plan through various stages of the program
  • Involved in brain-storming sessions with process owners to shortlist processes to be covered under the program
  • Involved in brain-storming sessions with process owners to improve the existing Visual Management displays and to introduce new displays

Tata consultancy services

Systems Engineer

Sep 2008May 2011 · 2 yrs 8 mos · Gurgaon, India

  • Key role in configuration management for a highly esteemed U.S based EPC company – Bechtel
  • Coordinated with application development team, database administrators, and application owners across geographies to release updated versions of applications
  • Mitigated risk for the client by single-handedly managing and coordinating with the client for a virtual application environment setup
  • Systematized the application release process for the client by version controlling using VSS administration
  • Expertise in application packaging using tools like WISE Installation Studio and Installshield
  • Expertise in application deployment using workstation and web based deployment of .NET applications
DevOpsConfiguration Management

Stmicroelectronics

Intern

Jun 2007Dec 2007 · 6 mos · Noida Area, India

  • Understanding the overview of the 32-Bit micro-controller to be designed for high-end automobiles functionality
  • Understanding I2C (Inter Integrated Circuit) protocols and its various modes
  • Functional Verification of I2C using test cases
  • Functional Coverage of various modules

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (MBA)

Jan 2011Jan 2013

Y.M.C.A. Institute Of Engineering, Faridabad

Bachelor of Technology — Electronics Instrumentation and Control

Jan 2004Jan 2008

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