Oct 2023 – Jan 2024 · 3 mos · Bengaluru, Karnataka, India · Remote

Apr 2023 – May 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

• ➔ Designed and Developed CBA(Call before Agent) capability in Chat-Bot, With the
• help of this capability, customer care cost per order by 2.5%(6 paise) per Food
• Order query.
• ➔ Designed and Developed Async Chat capability in Chat-Bot. With the help of this
• capability, was able to reduce agent interaction to order by 5% (3000 chats/day) in
• a use case, Where the Delivery Partner assignment to an order is getting delayed.
• ➔ Optimized code base for dynamically picking templates based on experiment and
• BAU(Business as usual), making it developer-friendly for future development.
• ➔ Conducted Data Instrumentation to Snowflake and migrated a few APIs from
• ExpressJS Application to Golang Applications to reduce the infra cost of the
• service overall.

Jul 2021 – Apr 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

• ➜Created Microservices for different use cases such as Auditog, KYC, UrlShortner, and Approval-service in Golang(Gin-Framework).
• ➜Designing the microservice architecture for Auditlog, KYC, UrlShortner, and Approval-service.
• ➜Experienced in Kubernetes and server-level debugging and application deployment in GCP.
• ➜Experienced with writing scripts in Python, pandas, and moving data from MySql to Postgres with transformation.

Aug 2019 – Apr 2020 · 8 mos · Chennai, Tamil Nadu, India · On-site

• ➜Contributed to the development of PAPER ZIP, a smart waste management system with a mobile application and an IoT-based collection unit.
• ➜Demonstrated exceptional market research skills and teamwork while developing the business model and financial planning for the project.
• ➜Provided tireless logistics support throughout the project, ensuring its successful completion.
• We got the 1st position at Kurukshetra'20 and 2nd position in Eco-Friendly Innovation at Eco-Conference'20 , and the complete project was funded by CEG- Tech Forum