Jan 2023 – Mar 2025 · 2 yrs 2 mos · India · Remote

• 🔸Management
• 🔹Managed a team of 6 (Direct) and multiple teams in consulting projects.
• 🔸Training
• 🔹Ran tech cohort.
• 🔹Trained 50+ students on System Design, SOLID, Design Patterns, OOPS, Java, Node JS, MySQL, Distributed Systems, Unit Testing, etc.
• 🔹Trained 10+ college students and fresh graduates in Java, Node JS, MySQL, React, etc.
• 🔸Consulting (to clients)
• 🔹Spearheaded the development and implementation of the Observability stack from scratch, utilizing Prometheus, MicroMeter, Loki, LogBack, Tempo, Spring Boot, and Grafana to enhance system monitoring and alerting capabilities.
• 🔹Led the architectural design of a multi-tenant, multi-operator health product, ensuring system resilience to prevent overloads on central NHS infrastructure in the UK.
• 🔹Engineered, a distributed rate-limiting system at the AZ levels.
• 🔹Established a robust data governance model using versioning techniques to ensure integrity across deployments (data compliance).
• 🔸Gen AI Consulting (to clients)
• 🔹Multi-turn Gen AI Article Writer: Engineered a multi-turn Conversational Generative AI tool that autonomously drafts and refines complex articles, significantly increasing content production efficiency by leveraging prompt engineering and state management.
• 🔹Code Change Planner (buddy): Developed and open-sourced "buddy" (a link to your GitHub would be great), an AI-powered code change planner that analyzes codebase context and autonomously plans implementation steps for new features or fixes, streamlining developer workflow.

Sep 2021 – Dec 2022 · 1 yr 3 mos · Gurugram, Haryana, India

• 🔹Directed end-to-end technology strategy and execution for Flight and Hotel verticals, overseeing a 30+ member cross-functional team of developers and QA professionals.
• 🔹Built and scaled a diverse, high-performing team, fostering innovation and collaboration across departments.
• 🔹Partnered closely with business, product, and technology leadership to align priorities, streamline processes, and ensure seamless integration across teams.
• 🔹Achieved a 22% improvement in NPS, driving enhanced customer satisfaction and retention.
• 🔹Spearheaded a major overhaul of the Refund process, reducing customer support queries by 80% and improving the user experience.
• 🔹Established robust alerting and monitoring systems for the Flight vertical, ensuring operational stability and proactive issue resolution.
• 🔹Streamlined finance and business reporting for Flights, enhancing decision-making and transparency.
• 🔹Architected a high-performance priority queue with “exactly once” and “at least once” guarantees, automating mission-critical processes like Web Check-in, cancellation management, and schedule change notifications—leading to a revenue uplift of 2 Cr+ per quarter.
• 🔹Led the development of a time-sensitive poller-scheduler in Node.js, reducing refund processing times from days to just 1 hour, while enabling automated Web Check-ins and timely notifications.
• 🔹Designed and led the integration of a multi-product order system (Cart), enabling cross-sell opportunities and the seamless addition of new travel modes (Flight, Train, Bus), with future scalability for Hotels and Cabs.
• 🔹Pioneered a location accuracy initiative for Hotels, reducing project startup costs by 4 Cr+ through the use of open-source location systems and future-proof polygon support.

Mar 2020 – Jun 2021 · 1 yr 3 mos · Noida, Uttar Pradesh, India

• 🔹Led and Worked on 2 components on top of Microsoft Fluid Framework. These components enable coauthoring and data distribution with enterprise-grade reliability.

Nov 2019 – Mar 2020 · 4 mos · Gurgaon, Haryana, India

• 🔹Directed technology strategy and execution for the Hotel Content and Dynamic Discounting teams, managing a cross-functional team of 15+ developers and QA professionals.
• 🔹Led the hiring and development of a diverse, high-performing team, fostering a culture of innovation and accountability.
• 🔹Collaborated with multiple dependent teams to streamline workflows, driving the adoption of event-driven architecture and smart caching strategies to mitigate thundering-herd and stale data challenges.
• 🔹Partnered with business and technology stakeholders to optimize prioritization and ensure seamless collaboration across teams.
• 🔹Spearheaded a comprehensive redesign of the Hotel data ingestion pipeline, significantly reducing system failures, data corruption, and manual interventions. This resulted in a 2.5% monthly increase in data availability and saved 12 man-hours daily through process automation.
• 🔹Drove cloud cost optimization initiatives, transitioning to a more reactive, event-driven architecture. This effort reduced bulk database reads by 98%, eliminated service downtime due to bulk requests, resolved server rotation issues entirely, and cut overall costs by 30%.

Feb 2016 – Jun 2019 · 3 yrs 4 mos · Gurugram, Haryana, India

• 🔹Interim Team Leadership: Managed a cross-functional team (Development, QA, Stakeholders) for 9 months during a leadership transition, overseeing appraisals, performance reviews, and team dynamics.
• 🔹Worked closely with micro-teams, business units, and customer happiness teams to identify and implement improvements in the customer journey, enhancing user experience.
• 🔹Collaborated with senior leadership (SVPs, VPs, Directors) to ensure the success of cloud migration strategies, driving key technical and business initiatives.
• 🔹Partnered with product teams to identify new opportunities, such as designing and implementing a pluggable sign-up/sign-in modal that reduced drop-offs, leading to a 1% increase in revenue.
• 🔹Increased user identification rates by 6% across Expedia and partner sites, significantly boosting revenue and improving customer recognition.
• 🔹Led the migration of the User Service to the cloud, supporting 9 data centers with a distributed, heterogeneous data store. The solution handled over 5 billion requests/day, achieving a 95% reduction in across-region communications. Improved latency to TP50 of ~10ms and TP95 of ~30ms.
• 🔹Spearheaded the GDPR compliance effort across user and analytical stacks for Expedia and sister companies (Orbitz, Travelocity, etc.), driving a $400 million compliance project.
• 🔹Delivered solutions to recognize users across devices, regions, and Expedia Group brands, overcoming challenges such as ITP 2.0, resulting in a $12 million quarterly uplift for Travelocity.
• 🔹Enforced industry-standard coding practices, reducing bugs by 50% and decreasing support issues by 75% within one quarter.
• 🔹Founded and led the “Women in Tech” and “Code Retreat” initiatives at Expedia, promoting diversity and technical excellence within the company.

Sep 2014 – Feb 2016 · 1 yr 5 mos

• 🔹Successfully scaled the India-based development team from 4 to 40 members, driving key initiatives and ensuring the creation of a diverse, high-performing team.
• 🔹Designed and led the development of a cutting-edge platform enabling users to build enterprise mobile apps for iOS and Android with a drag-and-drop interface. The platform supported both custom code generation and direct code injection, empowering users to create robust apps without extensive coding expertise.
• 🔹Delivered architectural solutions that extended Microsoft WebDAV for enterprise-level search capabilities, enhancing productivity and information retrieval for large datasets on Android devices.
• 🔹Led the development of SOTI Surf, a secure mobile browser for iOS and Android, providing users with encrypted access to corporate intranets through SOTI MobiControl, strengthening corporate data security and device management.

Nov 2013 – Aug 2014 · 9 mos · Noida, Uttar Pradesh, India · Hybrid

• Leading technology teams with strong delivery management, systems engineering, & software product engineering skills.
• Designed Kafka based data ingestion pipeline to ingest user initiated events for analytical computation.
• Designed Spring (Java) based consumers with "consumer proxy" to auto-scale data processing workers to avoid queue lag and tune performance as required.
• Designed JS, iOS, and Android SDKs for capturing analytical events.
• Designed event batching in the client SDKs to improve ingestion.
• (Partially) Designed ElasticSearch based analytical explorer.

Nov 2010 – Nov 2013 · 3 yrs · Noida, Uttar Pradesh, India

• Worked on e-Disc system for US-based client to automate physician health care system.
• Used .Net, SQL Server, WCF, Merge Replication.
• Solved existing Merge Replication problem which led to unnecessary data transfer and random downtimes. Reduced data transfer by 95%. Removed downtime related to this issue (100%).
• Worked on Encore products and integrated voice-to-text dictation system. Implemented
• audio versioning etc.
• Started & led the mobile team for Grapecity. Built e-reading platforms, location-aware and augmented reality apps both on iOS and Android, etc.
• Extensively used WebView and Javascript for implementing complex e-reading flows like reader and follower screen following across multiple devices.
• Responsible for hiring and creating a diverse technology team.
• Scaled team from 1 member team to 35 member team.
• Apps ***
• https://itunes.apple.com/sg/app/angie-smith/id457859688?mt=8
• https://itunes.apple.com/tr/app/old-testament-survey-essence/id549657890?mt=8
• https://itunes.apple.com/us/app/7-by-jen-hatmaker/id496220073?mt=8
• https://itunes.apple.com/th/app/wednesdays-were-pretty-normal/id504598164?mt=8
• https://itunes.apple.com/cn/app/letting-go-perfect-by-amy/id519056565?mt=8
• https://itunes.apple.com/app/subversive-kingdom-by-ed-stetzer/id519039156?mt=8
• https://itunes.apple.com/us/app/lifeway-reader/id567737376?ls=1&mt=8
• https://itunes.apple.com/us/app/b-h-kids-ar/id662083120?mt=8
• https://itunes.apple.com/us/app/b-h-ar/id661272478?mt=8
• https://itunes.apple.com/app/love-dare-books/id660526644?mt=8

Jul 2010 – Nov 2010 · 4 mos · Noida, Uttar Pradesh, India

• Worked on Oracle’s Argus Suite of products.
• Identified UI vulnerabilities.
• Identified DB vulnerability.
• Identified base patterns to protect against vulnerabilities.
• Implemented XSS prevention in Argus Insight.
• Worked on converting it to a multi-tenant architecture to offer it as SaaS.

Oct 2007 – Jul 2010 · 2 yrs 9 mos

• Continuous development and support for SunTrust Mortgage Bank data analytics
• Won and delivered a project from the client by - "Cross-Sell Tracker and Referral Bonus". Increased business development team's productivity by 15% in the first quarter.
• Implemented Mortgage Bank Compliance Projects:
• Homevalue code of conduct - https://en.wikipedia.org/wiki/Home_valuation_code_of_conduct
• Fair Lending Report Automation - https://www.fdic.gov/resources/bankers/fair-lending/
• REG Z - https://www.federalreserve.gov/boarddocs/caletters/2008/0805/08-05_attachment1.pdf
• RESPA - https://www.investopedia.com/terms/r/real-estate-settlement-procedures-act-respa.asp
• Household Lending - Application to bring all different types of loans on a single platform so that the customers can choose the product that suits them and get in touch with loan consultants.