Arpit Mohapatra

Co-Founder

Hyderabad, Telangana, India13 yrs experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Expert in product strategy and customer experience.
  • Led successful automation initiatives in fintech.
  • Strong background in cross-functional team leadership.
Stackforce AI infers this person is a Product Manager with expertise in Fintech and Gaming, focusing on automation and customer experience.

Contact

Skills

Core Skills

Product StrategyPlatform ModernizationCustomer Experience StrategyCrm Product StrategyAutomation StrategyProduct Development

Other Skills

AI/ML Driven Product DevelopmentAgile LeadershipAgile MethodologiesAgile Product DeliveryBlockchainBrandingBusiness AnalysisBusiness DevelopmentBusiness Process ImprovementCCapability DevelopmentCompetitive AnalysisConsultingConsumer BehaviorCross-functional Collaborations

About

“You’ve got to start with the customer experience and work backwards to the technology – not the other way around.” — Steve Jobs It’s a principle that’s guided my 12-year journey across fintech, automation, and gaming — and still shapes how I think about product leadership today. Whether reimagining onboarding flows or rearchitecting loyalty ecosystems, I’ve learned that the most durable wins come from balancing empathy, systems thinking, and commercial clarity. At Entain, my focus is on modernizing core customer journeys — from seamless access and secure payments to long-term player retention — and building solutions that scale across products, markets, and teams. But to me, product success isn’t just about what ships; it’s about creating alignment between people, platforms, and outcomes. With experience spanning B2B and B2C environments, I’ve contributed to automation-led fintech transformations and global CX platforms alike. What ties it all together is a product mindset rooted in clarity, collaboration, and long-term value creation. I’m an IIM Lucknow grad with an engineering foundation and a strong bias for simplicity. If you’re building for trust, scale, or meaningful user impact — I’d love to connect.

Experience

13 yrs
Total Experience
3 yrs 3 mos
Average Tenure
4 yrs
Current Experience

Entain india

2 roles

Product Manager - Platform

Promoted

Jan 2025Present · 1 yr 5 mos · Hyderabad, Telangana, India · Hybrid

  • Leading the strategic modernization of Entain’s Player Account Management platform—from legacy monolith to scalable microservices—laying the foundation for a global platform-as-a-service across identity, wallet, and payments.
  • I partner across engineering, security, payments, and compliance to ensure platform resiliency aligns with commercial agility and customer trust.
  • Defined platform product roadmap to support scalability, system modularity, and reuse across 40+ brands
  • Aligned stakeholders across tech, business, and compliance to drive buy-in for service-based architecture
  • Enabled downstream product teams to innovate faster through infrastructure decoupling and standardized capabilities
Platform as a Service (PAAS)MicroservicesStakeholder EngagementAgile Product DeliveryCross-functional CollaborationsProduct Strategy+1

Product Manager - Customer Experience

May 2022Dec 2024 · 2 yrs 7 mos · Hyderabad, Telangana, India · Hybrid

  • Drove CRM product strategy across acquisition, engagement, and retention journeys for global brands including BetMGM, Ladbrokes, and BWIN. Focused on creating insight-driven player experiences that enhanced CSAT, NPS, and long-term value.
  • Defined and delivered 0→1 journeys and continuous optimization tracks across the player lifecycle
  • Championed prioritization through data-driven insights, VOC analysis, and stakeholder alignment
  • Collaborated with design, marketing, and engineering to scale localized experiences across markets
Customer ServiceData-driven Decision MakingAgile MethodologiesCross-functional Team LeadershipCustomer Experience StrategyCRM Product Strategy

Virtusa

Product Manager - Automation & Process Intelligence

May 2017May 2022 · 5 yrs · Hyderabad Area, India · On-site

  • Led AI/ML-driven automation initiatives for Citibank’s Trade & Treasury Services, focused on improving operational efficiency, data reconciliation, and real-time fund availability. Owned end-to-end product strategy and delivery for automation solutions across critical banking operations.
  • Defined automation strategy for high-impact reconciliation and ETL workflows, leveraging platforms like Xceptor, WorkFusion, UI Path, and Talend
  • Delivered UPI reconciliation product saving 30+ FTEs, improving fund release turnaround and service reliability
  • Partnered with global ops and tech teams to map pain points into structured product requirements across multiple geographies
  • Drove agile product development from discovery to deployment, aligning cross-functional teams on business outcomes
  • Led user enablement programs to increase adoption and empower non-technical ops teams with low-code automation tools
AI/ML Driven Product DevelopmentRobotic Process Automation (RPA)Agile LeadershipBusiness AnalysisAutomation StrategyProduct Development

Aurionpro

Product Research Intern

Apr 2016Jun 2016 · 2 mos · Mumbai Area, India

  • Analyzing Supply chain execution software

Boasters.in

Co-Founder

Oct 2015Dec 2016 · 1 yr 2 mos · Lucknow, Uttar Pradesh, India

  • Customised Room decor items, Flex and Poster printing for Committees and Clubs in IIM Lucknow Campus

Aricent

Senior Software Engineer

Aug 2012Jun 2015 · 2 yrs 10 mos · Bengaluru Area, India

  • Multimedia Domain:
  • Worked as Audio/Speech Codec Developer for various handset and Chip-set clients.

Education

Indian Institute of Management, Lucknow

Master's degree — Marketing

Jan 2015Jan 2017

Kalinga Institute of Industrial Technology, Bhubaneswar

Bachelor of Technology - BTech — Electrical

Jan 2008Jan 2012

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