Arvind Jain

Engineering Manager

Bengaluru, Karnataka, India8 yrs experience

AI EnabledAI ML Practitioner

Key Highlights

Led multiple AI product teams at Highlevel AI.
Developed innovative e-commerce solutions at Shopflo.
Achieved significant cost savings through AI-driven support.

Stackforce AI infers this person is a SaaS and E-commerce expert with strong AI and engineering leadership.

Contact

arvind.jain@gohighlevel.com LinkedIn

Skills

Core Skills

Artificial Intelligence (ai)ManagementTechnical Project LeadershipBack-end Web DevelopmentData AnalyticsGrowth Strategies

Other Skills

AGENTICAWS LambdaAlgorithmsAmazon RedshiftAmazon Web Services (AWS)BitbucketBlockchainBrand AwarenessCloud ComputingData StructuresDistributed SystemsDjangoDjango REST FrameworkDockerEngineering

About

As an Engineer manager at Highlevel AI, I lead AI engineering of Highlevel's AI suite, which helps businesses automate their marketing, CRM, and ship things faster with AI. Built AI Agents(Voice bots)using inhouse STT, TTS, ElevenLabs, Nvidia multi-model triton inferencing, several more AI products for conversational intelligence at Convin AI. I have a strong background in software development, with experience in LLMs, RAGs, Agentic frameworks, Nvidia Triton, Java, Python, JavaScript, CICD, Kubernetes, DevOps, AWS, Azure & OCI. I was the first software engineer at Shopflo, where I developed innovative features for e-commerce platforms, such as abandoned cart recovery, ledger service, analytics, and shipping service. I also worked at UnitedHealth Group, where I contributed to the development of healthcare applications using agile methodologies. I graduated from NIT Jalandhar with a Bachelor of Technology in CSE in 2020. I am passionate about solving complex problems, learning new skills, and creating value for customers and stakeholders.

Experience

8 yrs

Total Experience

1 yr 3 mos

Average Tenure

1 yr 7 mos

Current Experience

Highlevel

Engineering Manager - AI

Nov 2024 – Present · 1 yr 7 mos · Dallas, Texas, United States · Remote

I head multiple 0-1 AI products & teams at Highlevel - AskAI(Copilot), AI Agent Builder Studio, Content AI, Knowledge Base, GHL MCP, Data Science, Support AI.
Launched Highlevel's Copilot - AskAI (general purpose conversational Agent that orchestrates multiple agents to do things on GHL like build funnel/website/community/content/image)
Launched Highlevel's MCP Server that connects with clients like OpenAI/Claude/n8n etc
Launched AI Agent Studio - GUI based Multi Agent Workflow Builder platform
Launched Knowledge Base as a platform- supports PDFs/Tables/Docs/Websites/Rich text
Took Highlevel's Support AI to >80% deflection with >90% CSAT rate for L1 support resulting in 4M$ savings annually in one quarter.

EngineeringManagementArtificial Intelligence (AI)Large Language Models (LLM)Retrieval-Augmented Generation (RAG)VOICE AI+4

Convin

3 roles

Engineering Lead

Promoted

Jan 2024 – Nov 2024 · 10 mos · Bengaluru, Karnataka, India · Hybrid

Built Convin's Voice AI
led all things tech (hiring/ai/arch/info-sec/cloud)
Built STT(Speech To Text) at enterprise scale as API based product
Built AI Agents with LLM/KB/Langchain
Leading engineering efforts and team to scale applications, improving efficiency and deliverability to ensure reliability and smooth experience.
Managing Infosec compliance such as SOC2/HIPPA/GDPR etc making cloud and app secure
Merged support into engineering, solved for better issues resolution, long term solutions and people cost

Technical Project LeadershipBack-End Web DevelopmentSoftware as a Service (SaaS)Cloud ComputingLeading Development TeamsEnterprise Software+2

Tech Lead - Onboarding

Jun 2023 – Jan 2024 · 7 mos · Bengaluru, Karnataka, India · Hybrid

Built and led tech onboarding team from scratch, led effort to automate processes to fast track client onboarding, created no-code tools, drove 1.2M$ revenue realisation over a period of 6 months.

Virtual Private Network (VPN)ManagementDockerRetoolSecure File Transfer Protocol (SFTP)Bitbucket+1

Senior Software Engineer

Apr 2023 – Jun 2023 · 2 mos · Bengaluru, Karnataka, India · Hybrid

Leading all things tech-
backend arch, design, infra, scale, cloud, hiring.

Django REST FrameworkManagementServerless FrameworkHigh-Level DesignAmazon Web Services (AWS)

Shopflo

Software Engineer (Founding Team)

Feb 2022 – Apr 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India

First Software Engineer at Shopflo
Developed Shopflo’s first product Recover for abandoned cart recovery through Whatsapp(first in India)
Developed ledger service for recording transactions, wallet accounts for merchants/customers
Engineered service for aggregation of orders/checkouts/discounts reports to merchant’s email
Engineered 0-1 Shopflo Analytics feature with conversion funnels, first/last click attribution, discount performance, reports, module level analytics (Best in market D2C Analytics Dashboard)
Integration of Shopflo analytics with Facebook CAPI, Webengage, Contlo, Clevertap, Moengage
Engineered Shopflo’s Shipping service

DjangoFirebaseJavaScriptBack-End Web DevelopmentDistributed SystemsAmazon Redshift+6

Unitedhealth group

Software Engineer

Aug 2020 – Apr 2022 · 1 yr 8 mos · Hyderabad, Telangana, India

Vaultless tokenization/detokenization, data de-identification algorithms for PHI/PII data.

Tinder

Intern

Aug 2019 – Jul 2020 · 11 mos · India

Brainstormed and executed marketing/outreach strategies for Tinder in Indian cities and universities. Part of Camp Tinder, Game Night, Tinder U Swipe on Pride Campaign for LGBTQIA+ community.

Unitedhealth group

Software Engineer Intern

Jun 2019 – Jul 2019 · 1 mo · Hyderabad, Telangana, India

Worked on migration of legacy data stage jobs to JAVA.

Techniti, nit jalandhar

Student Coordinator

Oct 2018 – May 2020 · 1 yr 7 mos · Jalandhar, India

Managed a team of 150+ members, 20+ sub teams.
Spearheaded the sponsorship and marketing for the fest and technical events all around the year.
Launched North India’s biggest Hackathon HACKNITJ.
Fetched sponsorships worth more than 2 million INR.
Partnered with leading International brands such as Byju’s, Redbull, Bingo, Sunburn, Hell Energy, Ayesha, Zebronics, ENVY, Spartan Poker, Made Easy etc.

Growth StrategiesBrand AwarenessEvent PlanningMarketing Strategy