Dec 2024 – Jun 2025 · 6 mos · Remote

• Developing and executing strategies to launch innovative digital products for a D2C insurance business in Thailand, driving market research and customer acquisition.
• Leading product development initiatives to enhance customer experience and drive growth in the market.
• Collaborating with cross-functional teams to drive go-to-market strategies and successfully launching new products.

Feb 2024 – Dec 2024 · 10 mos · Remote

• Spearheaded the launch of white-labeled platforms and self-serve tools for claims, policies, and analytics, reducing partner onboarding time to under 24 hours and boosting client acquisition and revenue
• Streamlined claims processes and enhanced user journeys, achieving a 60% improvement in SLA and significantly elevating customer satisfaction.
• Directed seamless market expansion across Southeast Asia, successfully launching operations in Indonesia, Vietnam, and the Philippines.

Jun 2022 – Feb 2024 · 1 yr 8 mos · Remote

• Owned and scaled the D2C business, driving key projects like lead scoring and ChatGPT chatbots, resulting in a reduction in operating cost.
• Launched a user-friendly website and innovative health insurance products, boosting customer acquisition
• Delivered renewal products that doubled revenue and implemented an operations dashboard, improving efficiency.
• Strengthened business performance through strategic partnerships and digital marketing, increasing the lead conversion
• Worked on tracking mechanisms, customer reminders, enhanced insurance journeys, and API integrations with insurers.

Sep 2021 – Jun 2022 · 9 mos · Mumbai, Maharashtra, India · On-site

• Led the product roadmap for Repeat Loans, launching features and optimizing marketing campaigns to improve overall funnel conversion
• Analysed and refined loan policies, driving approval rate improvements and doubling business growth.

Mar 2021 – Sep 2021 · 6 mos · Gurgaon, India

• Led the API and non-API integration for 160+ business partners, delivering key product features like same-day settlement and operational automations. This resulted in a 10x increase in throughput, a 30% boost in revenue (MSF), and a 2x improvement in operational efficiency.
• Developed a customer support system across CMS channels, reducing resolution TAT by 50%, and conducted 10+ training sessions for business alliances and support teams.

Sep 2019 – Mar 2021 · 1 yr 6 mos · Gurgaon, India

Apr 2019 – Sep 2019 · 5 mos · Gurgaon, India

Apr 2018 – Jun 2018 · 2 mos · Pune Area, India