Aug 2018 – Present · 7 yrs 9 mos · India

• I facilitate the fabulous Arianna Huffington's Peak Performance workshop which includes the science and micro-steps around Wellbeing, Wisdom, Wonder, Connection, Purpose, Resilience, Innovation, and Productivity.

May 2014 – Present · 12 yrs · India

• At The Positivity Company. Worked with 143 clients! I believe that a culture of positivity improves business productivity. I work with senior leadership teams to identify core issues around developing breakthrough business and personal goals and pursuing them through a sustained delivery. We deliver productivity oriented solutions using the science of positivity. We have developed proprietary and scientific learning models based on Applied Positive Psychology and Positivity. Ultimately we deliver shareholder value.

Jul 2011 – May 2014 · 2 yrs 10 mos · New Delhi Area, India

• Achieved transformative change as well as aggressive growth in top and bottom lines within a mere 3 years by revamping the business model, go to market strategies, introducing and re-engineering processes, and leveraging strategic advantages of technology and people management skills
• Strengthened sales through indirect (agency and bancassurance channels) and direct channels, along with optimising customer and partner experience, which contributed to growth in market share significant improvement in per person productivity and profitability and multi-fold increase in monthly revenue in a highly competitive market.
• Instituted employee engagement and team management measures that reduced attrition to a manageable level

Jul 2004 – Jun 2011 · 6 yrs 11 mos · Mumbai Area, India

• I was the Employee Number Three in Tata Sky. Took initiative and provided strategic input as well as operational expertise to set up the company from the ground up, involving short and long-term business planning, development of organisational policies, and set-up of units across the country (8000 towns).
• Established the sales and service architecture and infrastructure and positioned the company as a leader and an example of excellence in the sector; secured growth from zero to 7 million subscribers over the tenure, and customer satisfaction rating that was very much above the global best-in-class average.
• Optimised retention rates, acquisition costs, and customer profile, which helped to generate the highest average realisation per subscriber
• Reduced “cost to serve” by more than 60% by establishing a strong distribution network.

Jan 1998 – Jan 2004 · 6 yrs

• Launched operations in India and established direct marketing networks and business partnerships to build presence in new markets in the Middle East and South Asia
• Achieved and exceeded targets for revenue and customer satisfaction by providing segment-specific Express solutions for clients across 60+ countries
• Won the coveted Five Star award, given to only 300 people across worldwide operations (150,000+ employees)
• Launched e-commerce and customer technology solutions

Jan 1998 – Jan 2004 · 6 yrs

• Building Long term Business and Sales Plans and forecasts for key countries
• Developed customized Express Solutions for key customer segments
• Executed loyalty programs
• Delivered a best in class, customer satisfaction and scores across the region
• Scored 4.5 out a max of 5 in People Satisfaction scores
• Won the coveted Five Star award
• Set up the first e-commerce logistics strategic alliance in Indida.

Dec 1995 – Jun 1998 · 2 yrs 6 mos · India

• Launched the direct sales network and the branch sales model, developed new products and enabled team members to improve sales volume and productivity.

Jan 1993 – Jan 1995 · 2 yrs

Jan 1992 – Jan 1993 · 1 yr

Jan 1991 – Jan 1992 · 1 yr

Apr 1990 – Jun 1990 · 2 mos · Mumbai, Maharashtra, India

• 1) Marvel White research on product and brand awareness.
• 2) Washing machine detergent powder market sizing and product development.
• 3) Correlation of all Godrej brands market share with distribution, ad-spends.