May 2024 – May 2025 · 1 yr · Guadalajara, Mexico Metropolitan Area · Hybrid

• As a Business Developer at VALCE Talent Solutions, I hold a dual role as both an IT Recruiter and the second-in-command in the recruitment department. My primary responsibility is to lead and execute the full recruitment process for IT talent, ensuring a seamless match between client needs and candidate skills. I focus on recruiting top-tier professionals for our clients, mainly based in the U.S., who require nearshore solutions in Mexico, Costa Rica, and Colombia.
• In addition to my recruiting duties, I also play an active role in business development, identifying new opportunities and potential clients who can benefit from our services. This involves researching and reaching out to companies that align with VALCE’s offerings, including B.O.D. (Build, Operate, and Transfer) models, staffing solutions, and RPO services. I work closely with the leadership team to help expand the client base and contribute to the agency's growth.

Nov 2023 – May 2025 · 1 yr 6 mos · Guadalajara, Mexico Metropolitan Area · Hybrid

• At VALCE Talent Solutions, we specialize in nearshoring and talent acquisition, I focused on recruiting top-tier IT professionals for our clients. VALCE provides services such as Build, Operate, and Transfer (B.O.D.) models for international companies—primarily U.S.-based—seeking to establish nearshore operations in Mexico, Costa Rica, or Colombia. The agency also offers headhunting, staffing, and RPO (Recruitment Process Outsourcing) services tailored to client needs.
• In my role, I manage the end-to-end recruitment process, sourcing and placing candidates for diverse IT roles based on client specifications. I also participate in client follow-up meetings, providing updates on recruitment progress and aligning on project goals. This position allows me to leverage my expertise in IT recruitment while navigating the dynamic demands of nearshore operations and fostering strong client relationships.

Oct 2021 – Oct 2023 · 2 yrs · United States · Hybrid

• As a Senior IT Recruiter for Chazey Partners, later integrated into QX Global Group, I spearheaded recruitment efforts for Myles Roberts, a UK-based recruitment firm. Operating within a newly established division in Mexico, I specialized in sourcing and connecting top-tier IT talent for U.S.-based clients, focusing on contract-to-contract (C2C) roles for professionals with work visas. My work primarily catered to the financial sector recruiting Java, C++, Python, and Appian Developers, collaborating with leading institutions such as Standard & Poor's, Morgan Stanley, JP Morgan, Citi, Wells Fargo, Goldman Sachs, and more.
• Subsequently, I transitioned to a more demanding division supporting Henlow, where I identified and placed high-level candidates including Senior Developers, Technical Leads, and Principal Developers. My role involved managing end-to-end recruitment processes, maintaining a high standard of candidate quality, and contributing to the success of critical technical projects for globally recognized organizations.

May 2019 – Jul 2021 · 2 yrs 2 mos · Guadalajara, Jalisco, Mexico · On-site

• As a Selection Specialist in ITAL, the Talent Acquisition department of Teleperformance, I played a key role in recruiting and onboarding new talent to meet the high-volume demands of the business. Teleperformance managed 7 to 10 U.S.-based client campaigns, requiring rapid staffing for roles in customer service, sales, technical support, and customer care. My responsibilities included leading group interviews for pre-screened candidates, ensuring their alignment with campaign requirements, logistical needs, and language proficiency, particularly as most campaigns operated entirely in English.
• During the pandemic, we successfully adapted to a virtual hiring model, managing sessions of up to 8 candidates, compared to in-person sessions of 10–30 candidates. I oversaw candidate evaluations, campaign placements, contract signing, and documentation follow-ups, ensuring a smooth onboarding process for 350 to 700 hires monthly. Despite the challenges posed by the pandemic and the inherently high turnover of the call center industry, ITAL consistently met its targets and distinguished itself as a high-performing department. This experience honed my skills in strategic recruitment, adaptability, and delivering results under pressure.

Mar 2018 – May 2019 · 1 yr 2 mos · Guadalajara, Jalisco, Mexico · On-site

• At Teleperformance I began as a Customer Service Representative for Priceline.com, a leading travel booking website offering services such as hotel reservations, car rentals, flight bookings, and vacation packages. My primary role involved assisting customers in confirming details and managing their travel reservations, ensuring a seamless experience. Within a month, I became highly proficient in handling customer inquiries and was quickly promoted to handling supervisory calls, where I was entrusted with resolving escalated issues.
• Following the closure of the Priceline campaign, I transitioned to support Reliant Energy, a Texas-based electricity provider. In this role, I guided customers on energy consumption, billing inquiries, and advised on energy packages to help reduce costs. Reliant was an aggressive sales campaign where maintaining a high volume of sales was essential to stay in the line.

Oct 2016 – Dec 2017 · 1 yr 2 mos · Guadalajara, Mexico Metropolitan Area · On-site

• As a Customer Service Representative for Beliveo, I served U.S. clients such as Comcast and provided back-to-back phone support to resolve diverse customer concerns including billing issues, technical support, complaints, and cancellations.
• My role centered on delivering exceptional service while adhering to Comcast's policies and ensuring customer satisfaction. Within three months, I transitioned to a supervisory call handling role, granting me greater authority and resources to effectively address complex customer needs and promote service retention.
• I achieved Top Performer status in under six weeks and consistently maintained exemplary standards in service excellence, problem resolution, and customer retention, contributing to the company's operational success.