Chandrika A

Business Development Executive

Bengaluru, Karnataka, India7 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in data analysis and program management.
Proven track record in talent intelligence and market research.
Strong analytical and communication skills.

Stackforce AI infers this person is a Business Analyst with expertise in HR Analytics and Data-Driven Solutions.

Contact

Skills

Core Skills

Business AnalysisProgram ManagementData AnalysisMarket ResearchCustomer Support

Other Skills

Monitoring PerformanceBusiness InsightsProject ManagementOperationsAnalyticsBrand ManagementProcess OrientationService-Level Agreements (SLA)CSATOracle Analytics Cloud (OAC)Leadership presentationsSocial Media MarketingCross-team CollaborationData StorytellingCompetitive Analysis

About

As a Business Analyst, operations at Oracle Cerner Corporation, I provide data analysis, insights, and program management for various organizational effectiveness initiatives and internal courses. I work with stakeholders across different functions and levels to deliver data-driven solutions and recommendations that help the business achieve its strategic goals and objectives. With a Master of Business Administration in Marketing and Business Analytics from the Army Institute of Management, Kolkata, and a Business Analytics Certificate Program from the Great Lakes Institute of Management, I have developed strong analytical, communication, and project management skills. I have also gained valuable experience in the information technology and services industry, working with companies such as Amazon, and Tech Mahindra. I am passionate about leveraging data and technology to create positive impact and value for organizations and society.

Experience

7 yrs 10 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 9 mos

Current Experience

Cerner corporation

2 roles

Business Analyst , Operations

Oct 2023 – Present · 2 yrs 8 mos · On-site

Monitoring PerformanceBusiness InsightsBusiness AnalysisProgram Management

Senior Program Specialist

Aug 2021 – Sep 2023 · 2 yrs 1 mo · On-site

● Providing data analysis, data modeling, Insights, and program management with stakeholders of various programs such as organisation effectiveness initiatives and internal courses.
Where I excel most is helping organisations through:
●Provide data analysis for programs such as quarterly organisational progress reviews.
● Work on Market dynamics & trends to provide insights to businesses with data.
● Analyze and build dashboards to help make strategic decisions for the business. Organizational & Workforce Development Management.
● Vendor Management: Manage external consulting vendors, and point of contact with various vendors for daily operations, payments, initiatives, and targets to drive a superior candidate experience.
● Research and apply best practice methodologies in program development and execution.
● Develop business processes and strategies to achieve program vision and objectives
● Worked on a Talent Intelligence project to understand the market dynamics and competitor study.
● Conducted extensive market research on Talent intelligence reporting templates, and analytics.
● Network and partner with Global Engineering business leads, HRBPs and other global exec leads to understand various workforce-related business challenges scope, manage, and deliver talent insights and workforce projects.

Project ManagementOperationsData AnalysisProgram Management

Tata steel

Marketing Research Intern

Apr 2021 – Jul 2021 · 3 mos · Kolkata, West Bengal, India

• Marketing Research Internship 2020: Mapping of coated ECA markets and segments from Tata Steel Jamshedpur ltd.

Market ResearchBrand Management

Amazon

Machine Learning Data Associate

Oct 2017 – Jul 2019 · 1 yr 9 mos · Hyderabad, Telangana, India

Responsible for data creation, annotation, and analysis to develop, test, and train Alexa's AI performance and analyze the cloud data progress in the Alexa-enabled devices.
Labelling/ Annotation Alexa-derived customer speech-to-text utterances and segmenting of data into various categories.
Prepare a guide in consultation with Quality for Machine Learning teams.
Identifying bugs in software tools and data and suggesting enhancements.
Contributing to process improvements to reduce handling time and improve data output.
Received Master Blaster award for piloting the first work-from-home team in 2018, and achieved the target SLA within a concise span of time
Worked as a transcription analyst and moved to core annotation teams handling multiple locales.

Process OrientationService-Level Agreements (SLA)Data Analysis

Tech mahindra

Technical Support Associate

May 2016 – Sep 2017 · 1 yr 4 mos · Hyderabad, Telangana, India

Helped B2B and Customer support in troubleshooting DSL and fibre optics services for United States regions.
Troubleshooted consumer queries for Outlook services, Verizon mails, and Yahoo mail support.
Worked on the Emerging services provided by Verizon FIOS.
Handled irate customers and was recognized for best customer handling skills.
Mentored and coached 12 newly hired associates with best practices for efficiently handling business and irate customers.

CSATService-Level Agreements (SLA)Customer Support