Mar 2022 – Nov 2023 · 1 yr 8 mos · Dublin, County Dublin, Ireland

• Interacted with customers via various communication channels (phone, email, chat) to address inquiries, concerns, or issues promptly and professionally.
• Demonstrated a comprehensive understanding of the company's offerings to effectively communicate features, benefits, and usage guidelines to customers.
• Identified and resolved customer problems by actively listening to their issues, analyzing situations, and providing appropriate solutions or escalating complex problems to higher-level support when necessary.
• Handled customer complaints or dissatisfaction with empathy and patience, consistently striving to provide satisfactory resolutions and maintain positive customer relationships.
• Documented customer interactions, inquiries, complaints, and resolutions in the company's CRM system, ensuring proper tracking and follow-up.
• Collaborated with various departments, including technical support, sales, and billing, to obtain necessary information or assistance in addressing customer needs effectively.
• Consistently exceeded customer expectations by delivering friendly, professional, and personalized assistance, creating a positive customer experience.
• Adhered to established guidelines, protocols, and company policies while maintaining the confidentiality of sensitive customer information.
• Recognized recurring issues, patterns, or customer feedback to provide insights and suggestions for process improvements and product/service enhancements, contributing to overall customer satisfaction.
• Stayed up-to-date with product knowledge, industry trends, and customer service best practices to enhance skills and deliver excellent customer support.

Jun 2021 – Feb 2022 · 8 mos · Dublin, County Dublin, Ireland

• Giving advice to students to have the best experience in Ireland.
• I also work hand in hand with the Marketing department to develop strategies that benefit our communication channels.

Sep 2019 – Jan 2021 · 1 yr 4 mos · Mexico City, Mexico

• Working with sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction.
• Set and administer an annual marketing budget. Planning, directing, and coordinating marketing efforts.
• Overseeing social media marketing strategy and content marketing.

May 2017 – Aug 2018 · 1 yr 3 mos · Mexico City Metropolitan Area

• Responsible for profitability, growth and direction of all projects and sales in LATAM.
• Plan, implement and report progress in achieving the sales and operative budget.
• Responsible of all campaigns and content in the company.
• Create and administer corporate sales programs which include new services, incentive programs, planning and managing sales meetings with the top costumers.

Aug 2015 – Apr 2017 · 1 yr 8 mos · Mexico City Metropolitan Area

Dec 2010 – Jul 2015 · 4 yrs 7 mos · Mexico City Metropolitan Area

• Contact new costumers.
• Keep the client list active.
• Preparing and delivering sales presentations.
• Identifying, contacting and qualifying leads.
• Monitoring competition and analysing competitor activity.
• Corporative Sales.