Jan 2026 – Present · 4 mos

• Building Lamborghini’s (Open) Innovation capability within the Strategy Department, connecting corporate strategy, business needs, the Volkswagen Group, and external innovation ecosystems.
• Reporting directly to the Chief Strategy & General Secretary Officer.
• Responsibilities
• Define and deploy the company’s first Open Innovation framework aligned with corporate strategy.
• Scout emerging technologies and trends to inform future scenarios.
• Prioritize and orchestrate innovation initiatives across the company (e.g. Venture Clienting, CVC).
• Translate business challenges into pilots and proof-of-concepts.
• Interface with VW Group, Group brands, startups, and research partners.
• Promote an open and collaborative innovation culture through internal presentations and events.
• Report progress and impact to top management.

Jan 2023 – Jan 2026 · 3 yrs

• Coordinating the design and execution of Lamborghini’s Global Aftersales Strategy across all key areas: Technical Support, Spare Parts, Accessories, Services, Product Management, Aftersales Marketing, Training, Customer Care, and Polo Storico (heritage vehicles).
• Developed a multi-year Aftersales Strategy and its related Digital Transformation roadmap, aligning with the Commercial Digital Strategy team.
• Analyzed and improved the aftersales customer journey, focusing on luxury service quality and personalization.
• Coordinated aftersales readiness for Urus and Lanzador, synchronizing efforts across the product line.
• Designed and managed 4 innovation projects on AI application from PoC to rollout.
• Conducted market and competitor analyses to inform strategic decisions.
• Implemented improvements based on dealers and customer feedback.
• Upgraded internal tools and workflows to facilitate more efficient and effective operations.
• Managing Go-to-Market for Urus and Lanzador model lines

Nov 2021 – Jul 2023 · 1 yr 8 mos

• Connected Car strategy and innovation for Global AfterSales, managing the lifecycle of connectivity services across Lamborghini’s global dealer network (+50 countries). Focused on improving customer experience, driving innovation, and aligning technology with service operations.
• Designed and implemented the Connected Car Strategy for Aftersales, aligning digital product development with service and support needs.
• Managed the full lifecycle of Connectivity products, from feature definition to field deployment and performance monitoring.
• Coordinated day-to-day connectivity operations across global dealers, consistently achieving 110% of annual targets.
• Led 10+ innovation projects, scouting technologies and collaborating with cross-functional teams to deliver impactful solutions.
• Conducted market research and collected customer and dealer feedback to guide service improvements and product development.
• Managed a 2-person team and dedicated budget, defining KPIs and business models tailored to aftersales services.
• Drove key strategic and analytical initiatives to enhance the service experience and anticipate customer expectations.
• Delivered regular Connectivity Status updates to the Board of Directors, supporting decision-making and executive alignment.

May 2019 – Jan 2022 · 2 yrs 8 mos

• Process Innovation and Continuous Improvement:
• Process Improvement: Improved Lamborghini’s problem-solving methodology.
• Process Design: Led design of the new "Interfunctional Problem Solving Procedure."
• Tool Development: Developed and implemented a new problem-solving tool across nine departments, recognized as a top use case in VW group.
• Stakeholder Management: Directly managed problem-solving activities during early development phases.
• Data Analysis & Reporting: Created and regularly presented KPIs to the Board.
• Collaboration: Coordinated a problem-solving discussion table, achieving a 97% problem resolution rate before Series milestone.

Nov 2018 – May 2019 · 6 mos