Debashish Ghosh — Operations Associate
I am an ITIL professional and I am currently working as a Major Incident Lead at Cognizant Technology Solutions (CTS). I am well versed and experienced with other ITSM modules that includes Problem Management and Change Management. I have done my ITIL 4 foundation certification from TCS internal.
Stackforce AI infers this person is a Major Incident Management expert in IT service management.
Location: Kolkata, West Bengal, India
Experience: 15 yrs 3 mos
Skills
- Major Incident Management
- Itil
- Incident Management
- Stakeholder Relations
- Change Management
- Problem Management
Career Highlights
- Experienced in leading major incident management.
- Proficient in ITIL frameworks and ITSM modules.
- Strong stakeholder engagement and problem-solving skills.
Work Experience
Cognizant
Major Incident Lead (11 mos)
BT Group
Major Incident Manager (3 yrs)
Tata Consultancy Services
Major Incident Manager, Change Manager, Problem Manager (9 yrs 7 mos)
Wipro
Associate (1 yr 11 mos)
Education
Bachelor of Arts - BA at Vivekananda Mission School - India
