Deepa M

Technical Program Manager

Bengaluru, Karnataka, India6 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in launching API integrations across multiple regions.
Strong background in product management and stakeholder engagement.
Proven track record in reducing churn rates during onboarding.

Stackforce AI infers this person is a Product Manager in the SaaS industry with a strong focus on API development.

Contact

Skills

Core Skills

Product ManagementApi Development

Other Skills

API IntegrationsAgile & Waterfall MethodologiesAgile MethodologiesAlgorithmsAttention to DetailBusiness Process ImprovementC (Programming Language)CommunicationCompetitive AnalysisCross-functional Team LeadershipData StructuresHibernateJavaJava Application DevelopmentMicrosoft Excel

About

A Seasoned Product Manager with diverse Software Developer + Product Management + Project Management experience, I am skilled in Programming, Stakeholder Management and Effective Communications. I'm scrappy and enjoy finding creative solutions across developing, building, and managing products. When I'm doing none of the above you will still find me either volunteering, socializing, and creating something new. I enjoy doing diverse set of tasks and it makes me feel alive!

Experience

6 yrs 9 mos

Total Experience

2 yrs 6 mos

Average Tenure

6 mos

Current Experience

Esper

Technical Program Manager

Dec 2025 – Present · 6 mos · Bengaluru · Hybrid

Twilio

Technical Program Manager - Product Operations

Mar 2024 – Dec 2025 · 1 yr 9 mos · India · Remote

Urbanpiper

2 roles

Product Manager 2 - Integrations

Promoted

Feb 2022 – Mar 2024 · 2 yrs 1 mo

Launched e2e API Integrations across India, UK, Ireland & GCC regions with the leading POS (Point of Sale) partners. Worked on API versioning, backwards compatibilty and UAT testing for cohort based releases.
Defined API and Webhook Project Scope for Engg teams, Sales and Business Units, enabling seamless data Integrations. Served as an Integrations SME to handle all escaltions, process improvements, product enhancements/ bug fixes, etc.
Handled all escalations/issues/bg-fixes during the customer Onboarding/Pilot phase ensuring lessser churn rates (< 0.5%)
Validated the E2E integration and Sign-off testing for multiple aspects of the integration including, menu processing from POS, order relay and inventory mangement.
Colloborated with UI/UX, engineering, support and Business teams to gather product requirements, understand customer pain points, define product backlog, prioritisation of features all while maintaining a good rapport with cross functional stakeholders and influencing without authority.

API IntegrationsProject Scope DefinitionUAT TestingStakeholder ManagementProcess ImprovementsProduct Management+1

Associate Product Manager - Growth

Feb 2022 – Feb 2023 · 1 yr

Launched e2e API Integrations across India, UK, Ireland & GCC regions with the leading POS (Point of Sale) partners.
Defined API and Webhook Project Scope for Engg teams, Sales and Business Units, enabling seamless data Integrations.
Handled all escalations/issues/bg-fixes during the Onboarding phase of all brands ensuring lessser churn rates.
Managed internal Products and their testing for any POS integration to meet Customer/Brand requirements and eliminate manual work on the operations/onboarding teams.
Validated the E2E integration and Sign-off testing for multiple aspects of the integration including, menu processing from POS, order relay and inventory mangement.

API IntegrationsProject Scope DefinitionStakeholder ManagementProduct ManagementAPI Development

Mphasis

2 roles

Software Developer Engineer

Sep 2019 – May 2023 · 3 yrs 8 mos · Bangalore Urban, Karnataka, India

Software Engineer

Sep 2019 – Feb 2022 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India

● Designed and developed Java based web applications for Charles Schwab in a fast paced Scrum-Agile environment.
● Developed and released new API endpoints for SpringBoot application to create a minimum viable product.
● Remediated and triaged Veracode security vulnerabilities in 5 non-trading applications weekly and implemented best practices to secure client’s assets.
● Collaborated with Product Owners, Business Analysts, and multiple Stakeholders of technical and non- technical domains to carry out and execute the entire product development life cycle from conceptualization & design to delivery & deployment.
● Engineered new features on new and legacy applications.

Traana technologies private limited

Intern

Jul 2018 – Sep 2018 · 2 mos · Bangalore Urban, Karnataka, India

Implemented a Video Pixel Accumulator using Verilog HDL and ‘Xilinx Vivado 2017.1 FPGA’ design tool to extract video pixel data with a circuit design consisting of counters, multiplexers, FIFO generators, and Adders.