Deepali Sharma

Operations Associate

Gurugram, Haryana, India7 yrs experience

Highly Stable

Key Highlights

Diverse experience across hospitality and aviation sectors.
Proven track record in training and development.
Strong customer service and security management skills.

Stackforce AI infers this person is a versatile professional in Aviation and Hospitality sectors with a focus on Training and Customer Experience.

Contact

Skills

Core Skills

Training & DevelopmentSales ManagementAviation SecurityTechnical SupportCustomer Experience

Other Skills

5SCoachingCommunicationComplaint ResolutionCustomer Centric SolutionsCustomer CounselingCustomer Experience ManagementCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceCustomer Service TrainingCustomer SupportCustomer-focused ServiceEmergency ManagementEmployee Engagement

About

I started my career with Hospitality in Holiday Inn - Mumbai & Crowne Plaza - Gurgaon for 2years, then I switched to Honeywell. At Honeywell I was assisting installers in CCTV cameras for 1 year.After that I joined Indigo as Aviation/Flight Security & Grooming instructor for 3years. My career was filled with learning and growth as I worked in different sectors and environments. Now, I started my journey with Fleetx as Learning & Development for the past 7 months. It's my 4th job in which again I am learning new things, I love interacting with new people & my role requires such interaction, so I love what I am doing as of now. Looking forward to continuing my journey as I am doing so far.

Experience

7 yrs

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Fleetx.io

2 roles

Learning and development executive (Sales)

Jul 2021 – Jul 2024 · 3 yrs · Gurugram, Haryana, India · On-site

Working as an L&D executive to empower all sales vertical (Direct, Inside, enterprise & channel sales) in onboarding, Training, TNI, Sales program, coaching and feedback. Assessing current sales competency via assessments, sales olympiad, feedback from stakeholders and creating action plan to elevate current state to desired / target state.

OnboardingTrainingCoachingFeedbackSales Competency AssessmentTraining & Development+1

Learning and Development Assistant Manager (Sales) at Fleetx.io

Jun 2021 – Jul 2024 · 3 yrs 1 mo · Gurugram, Haryana, India · On-site

Nordic drizit

Sales Officer

Feb 2021 – Jul 2021 · 5 mos · Gurugram, Haryana, India

Work involved generating sales from Qualified & Unqualified leads. Worked as a sales consultant, for providing immigration counseling for Philippines, Cambodia & Dubai customers. Also worked as lead generation executive for generating prospect customer’s leads.

Lead GenerationSales ConsultingCustomer CounselingSales Management

Indigo (interglobe aviation ltd)

Executive

Oct 2018 – Dec 2020 · 2 yrs 2 mos · Amritsar

Joined indigo as Officer-Security at ATQ Station (Amritsar). I ensure safety & security standards for assigned Indigo flights. That involves pre & post landing flight inspection, Baggage scanning, emergency rescue drills, escalation management.
Following SOPs and completing assigned tasks well in time.
Fulfilling the given responsibilities without any discrepancy.- Adhoc tasks include – Learning sessions for team, Mentoring, scheduling shift at times for juniors, inventory management, fun activity co-coordinator (Part of cultural team) .
Maintaining grooming standards as per company Standards.

Safety & Security StandardsEmergency ManagementMentoringInventory ManagementAviation Security

Honeywell

Technical Support Associate

Oct 2016 – Jul 2017 · 9 mos · Gurugram, Haryana, India

Technical Support Associate at Honeywell ECC - Restech (Environmental & Combustion Controls).
Installation assistance to customers for basic wiring and Wi-Fi configuration for Wi-Fi enabled thermostats.
Connecting the thermostats to Wi-Fi and RedLINK devices.
Documentation of cases on Sales Force software and utilizing the Knowledge Base.
Share knowledge on different thermostats manufactured by Honeywell such as the advanced VisionPro series and the Prestige IAQ series.
Connectivity of the thermostats with the Zone panels and the RedLINK Internet Gateways.
Providing troubleshooting assistance and support on Advanced IAQ (Indoor Air Quality) products.
As a HOS Bay captain helped in HOS implementation – Quality standards for process at Honeywell

Technical SupportWi-Fi ConfigurationTroubleshooting

Holiday inn mumbai international airport

Guest Experience Champion

Mar 2014 – Nov 2014 · 8 mos · Mumbai International Airport

Assigned the tasks of handling front desk and ensured cleanliness of the area.
Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended.
Performed the tasks of reporting to the Center Head in case of critical problems.
Assigned the responsibilities of handling outbound and inbound calls.
Handled the tasks of tracking and dispatching courier.
Prepared reports of the daily activities of the organization when required.
Received Customer & General Manager Appreciations

Customer ServiceFront Desk ManagementComplaint ResolutionCustomer Experience