Jan 2021 – Mar 2024 · 3 yrs 2 mos · Pune

• As a product owner responsible for multiple regions and corridors, I spearheaded initiatives to enhance our payment ecosystem. By introducing new payment methods, we significantly boosted transfer volumes across important corridors. Additionally, I led UX enhancements via meticulous AB testing throughout the payment journey, resulting in streamlined user experiences. Furthermore, I optimized registration processes by implementing delayed signup and progressive registration, consequently elevating registration success rates. My responsibilities also included optimizing transfer approval rates, ensuring compliance with regulatory mandates, and effectively managing production backlog issues.

Mar 2019 – Jan 2021 · 1 yr 10 mos

• As a product manager, I was instrumental in automating the verification and onboarding process for doctors, resulting in a notable surge in expert acquisition. I also spearheaded the overhaul of our networking platform, driving improved engagement, daily active users (DAU), and monthly active users (MAU). Collaborating closely with the analytics team, I facilitated the creation of a dedicated dashboard encompassing all key performance indicators (KPIs).

Aug 2016 – Mar 2019 · 2 yrs 7 mos

• As a product associate, I took on the responsibility of crafting the product growth strategy framework for our SaaS product, a comprehensive learning management system. I drove enhancements to the Edtech product by integrating numerous new enterprise features, which directly fueled revenue growth. Engaging in extensive customer research, I established a customer advisory board that yielded invaluable feedback, guiding our product development efforts towards meeting high-value user needs.

Jul 2014 – Aug 2016 · 2 yrs 1 mo

• Reduced production backlog by 50% through the resolution of L1 issues and comprehensive analysis of L2 and L3 issues, enabling the development team to conduct root cause analysis (RCA) and subsequent fixes, followed by rigorous quality assurance (QA) processes. Collaborated closely with field scorers to implement iframe digital scoreboards and widgets for all major sports covered in Australia, resulting in an impressive 2 million clicks and visits on client websites. Additionally, partnered with a five-person development team to craft quarterly roadmaps tailored to newly onboarded clients' needs.

Jan 2014 – May 2014 · 4 mos

• Conducted walkthroughs and demos for technical support subscriptions US customers.

Jul 2012 – Nov 2013 · 1 yr 4 mos

• Provided technical support to major UK telecom service subscribers.