Feb 2022 – Jul 2024 · 2 yrs 5 mos

• HR Functions Oversight:
• Þ Managed all aspects of HR, including hiring and termination, across regions such as APAC, EMEA, NAFC, LATAM, UAE, and MENA. Facilitated transitions for companies like CORP and FC Devices & Ops.
• Þ Handle end to end rehire eligibility check and screening application as per the eligibility policy.
• Þ Designed process for screening rehire candidates based on the eligibility.
• Þ Handling Jeff Bezos escalation on rehire eligibility of an employee queries and eligibility change of an exemployee.
• Þ Handled the student program application screening and job requisition creation.
• Þ Sending new hire communication
• Þ Handling job creation for internal and external hires for SDE tech roles (global region)
• Þ Handled APAC and EMEA, NAMER university requisitions posting verification, applications screening for job positions, initiating offer letters,
• Comprehensive Customer Service: Ensured seamless customer service operations, covering diverse tasks like background checks, ICSIM, PeopleSoft record generation, Salesforce, and Hire tool management. Navigated intricate hiring regulations across different countries.
• Leadership and Team Management: Led a team of thirty-two SRs and Associates, overseeing their activities to align with objectives. Guaranteed client satisfaction by supervising team performance and progress towards goals.
• Escalation Management and Analysis: Handled escalations efficiently, providing thorough root cause analysis to internal and external business leaders. Coordinated with quality and training teams to update SOPs for continuous improvement.
• Performance Assessment and Training: Regularly assess worker performance every two weeks and monthly to identify improvement areas. Organized training sessions promptly to address gaps and ensure team adeptness in handling evolving HR challenges.

Nov 2020 – Feb 2022 · 1 yr 3 mos

Dec 2018 – Sep 2020 · 1 yr 9 mos

• Maximized Output Quality and Worker Motivation: Prioritized maximizing output quality and worker motivation within the team. Implemented strategies to boost productivity and maintain high motivation levels.
• Collaboration with Stakeholders: Collaborated closely with program managers, SMEs, and stakeholders to ensure seamless communication and knowledge transfer during changes or transitions.
• Monthly One-on-One Conversations: Conducted monthly one-on-one conversations with team members to promptly address concerns related to processes, contributing to overall team efficiency.
• Data-Driven Decision Making: Analyzed historical data to examine volumes and trends, providing valuable insights to HC leadership for informed decision-making on resource allocation and process optimization.
• Global Hiring Process Direction: Oversaw the worldwide hiring process and aided globally, leveraging resources from the India Center to ensure a standardized approach and tap into global talent pools.
• Project Implementation and Documentation: Played a vital role in implementing new projects within the team, including transferring and documenting SOPs and process maps. Streamlined operations and reduced costs in projects like the Paragon Project and the Dragon Spine Project.
• End-to-End Project Management: Demonstrated ability to manage projects from inception to conclusion, ensuring efficient handling of all aspects, including planning, execution, monitoring progress, and resolving challenges.
• Efficiency in Hectic Settings: Operated efficiently even in hectic settings, demonstrating resilience and
• maintaining focus and productivity under pressure.

Aug 2016 – Aug 2018 · 2 yrs · Greater Hyderabad Area