Dhriti Ghosh

Product Manager

Philadelphia, Pennsylvania, United States5 yrs 11 mos experience
Highly Stable

Key Highlights

  • Expert in driving product strategy and user-centric features.
  • Proven track record in cross-functional collaboration.
  • Strong analytical skills with data-driven decision-making.
Stackforce AI infers this person is a SaaS Product Manager with expertise in data-driven product development and cross-functional team leadership.

Contact

Skills

Core Skills

Product ManagementBusiness Systems AnalysisSalesforce Business Systems AnalysisProduct Analysis

Other Skills

SQLAgileUser Acceptance TestingData AnalysisCross-Functional CollaborationCustomer Journey MappingRoadmappingRequirements GatheringSalesforce.comProduct Roadmap & Strategy ExecutionData-Driven Product Management & AnalyticsAgile Delivery & Backlog PrioritizationSAP ERPData VisualizationBusiness Intelligence (BI)

About

I’m an innovation-driven Product Manager, with extensive experience in building and scaling SaaS and enterprise solutions that boost user engagement, streamline workflows, and accelerate business growth. I specialize in defining clear product vision, strategy, and roadmaps, translating complex customer insights and market research into high-impact, user-centric features that drive adoption and retention. My experience spans user story mapping, customer journey analysis, A/B testing, and data-informed decision-making, leveraging analytics and experimentation to continuously optimize product performance. Throughout my career, I’ve led cross-functional collaboration across engineering, design, and business teams—ensuring alignment, efficiency, and measurable outcomes. I thrive in dynamic environments where innovation, customer empathy, and strategic execution come together to create meaningful digital experiences. Passionate about developing scalable, intuitive, and customer-first products, I aim to bridge the gap between technology and business to deliver lasting value.

Experience

5 yrs 11 mos
Total Experience
1 yr 10 mos
Average Tenure
3 mos
Current Experience

Toast

Senior Business Systems Analyst (PRODUCT)

Feb 2026Present · 3 mos · United States · Remote

  • Partnering closely with Product Managers and Engineering teams to support Order-to-Cash (O2C) initiatives, contributing to the
  • design of invoicing, billing, and revenue workflows aligned with business and product goals.
  • Translating business requirements into well-defined user stories, acceptance criteria, and process flows, ensuring clarity for
  • engineering teams and reducing ambiguity during development.
  • Contributing to the design and documentation of end-to-end workflows and system integrations across CRM, CPQ, and billing/ERP
  • platforms, helping ensure accurate and consistent data flow across systems.
  • Actively participating in Agile ceremonies including backlog grooming, sprint planning, and daily standups, while supporting User
  • Acceptance Testing (UAT) to validate features against business requirements.
  • Developing initial SQL queries and dashboards to analyze system behavior, identify potential gaps, and support data-driven
  • insights for ongoing product and process improvements.
SQLAgileUser Acceptance TestingData AnalysisCross-Functional CollaborationProduct Management+1

Argondigital | enterprise automation experts

Product Manager II

Dec 2025Jan 2026 · 1 mo · Remote

Customer Journey MappingProduct ManagementRoadmappingRequirements Gathering

Hajoca corporation

2 roles

Salesforce Business Systems Analyst

Promoted

Aug 2024Nov 2025 · 1 yr 3 mos · United States · Hybrid

  • Defined and executed the Salesforce and SaaS product roadmap by integrating market research, competitive insights, user behavior data, and business priorities to drive scalable product development.
  • Led end-to-end product development cycles, including discovery, scoping, user research, User Experience design, technical feasibility assessments, PRD creation, and cross-team alignment to ensure high-quality feature delivery aligned with market needs.
  • Owned and enhanced Salesforce-based tools used by 500+ users, releasing 4+ major features per quarter with a 95% delivery accuracy, significantly improving workflow efficiency and supporting organizational GTM strategies.
  • Designed advanced user experience workflows, customer journey maps, and Figma prototypes to reduce user friction, resulting in a 25% increase in sales productivity and a 15% improvement in user satisfaction.
  • Conducted continuous market trends research and competitive analysis to refine product positioning and influence product roadmap priorities in alignment with evolving enterprise best practices.
  • Managed product backlog refinement and prioritization using RICE, MoSCoW, and KPI frameworks, improving sprint predictability, stakeholder transparency, and alignment with strategic objectives.
  • Coordinated cross-functional sprint ceremonies, maintained team velocity insights, and enhanced delivery predictability through advanced use of Kanban and Agile methodologies.
  • Built and optimized CRM workflows integrating Salesforce, ERP, analytics, and marketing automation systems to strengthen data consistency, user experience, and go-to-market (GTM) execution.
  • Communicated product roadmap progress, product performance metrics, and launch outcomes to executives, influencing strategic direction using insights backed by data and competitive research.
Salesforce.comProduct Roadmap & Strategy ExecutionData-Driven Product Management & AnalyticsAgile Delivery & Backlog PrioritizationProduct ManagementSalesforce Business Systems Analysis

Business System Analyst

Jan 2024Aug 2024 · 7 mos · United States · Hybrid

  • Supported SAP Finance product roadmap and product development initiatives, translating business requirements, market trends, and user feedback into structured PRDs, process flows, and detailed Figma-based user experience designs.
  • Performed extensive market analysis, process optimization studies, and competitive assessments to identify gaps and opportunities across financial workflows, enabling automations that reduced manual work by 30%.
  • Facilitated cross-team execution on complex financial system migrations, ensuring reporting accuracy across AR, AP, SOP modules, while applying product management best practices to reduce defects and improve user adoption.
  • Conducted sprint planning, backlog grooming, and Kanban optimization aligned with product goals, improving delivery consistency and stakeholder alignment.
  • Built analytics dashboards using Power BI, Tableau, and Looker to centralize product KPIs and enhance decision-making based on performance trends and user insights.
  • Applied structured root cause analysis (RCA) to identify product inefficiencies and propose scalable enhancements aligned with market standards and product development best practices.
  • Designed and deployed PowerApps workflow tools to automate repetitive tasks and streamline ERP–Salesforce data flows, improving system usability and productivity.
SAP ERPData VisualizationBusiness Intelligence (BI)Data AnalysisBusiness Systems Analysis

Allstate

Associate Product Manager, Business Systems & Analytics

Sep 2022Dec 2023 · 1 yr 3 mos · Massachusetts, United States · Remote

  • Supported product strategy and product development for internal SaaS and insurance-technology solutions, performing detailed market trends analysis, competitive intelligence, customer discovery, and user experince research to guide roadmap decisions.
  • Partnered with engineering, design, and operations to deliver multiple high-value product releases, using Jira and Confluence to manage sprint backlogs, dependency tracking, and cross-functional alignment for 95% on-time delivery.
  • Drove user experience improvements by designing prototypes in Figma, mapping user flows, and incorporating behavioral insights to reduce friction in claims processing and underwriting workflows.
  • Built and maintained analytics dashboards (Power BI, Tableau, Salesforce Analytics) to monitor adoption metrics, feature usage patterns, and product performance against KPIs and OKRs.
  • Conducted A/B testing, deep data analysis, and user segmentation studies to validate hypotheses, refine roadmap priorities, and inform enhancements tied to measurable improvements in customer satisfaction.
  • Executed GTM strategies in collaboration with marketing teams, building rollout plans, enablement documentation, and performance metrics aligned with product launch objectives.
  • Performed competitive analysis and market research that influenced feature direction and contributed to a 10% increase in product-driven revenue outcomes.
  • Facilitated retrospectives and stakeholder workshops, improving collaboration, sprint velocity, and alignment between business, design, and engineering groups.
Product DevelopmentBacklog ManagementData AnalyticsMarket ResearchProduct Management

Adons softech

Product Analyst

Jun 2018Jul 2021 · 3 yrs 1 mo · India · Hybrid

  • Supported full-cycle SaaS product development, collaborating with engineering, UX, and product teams to define product requirements, product roadmap priorities, and customer-driven enhancements aligned with market trends.
  • Conducted market research, competitive analysis, customer interviews, and voice-of-customer studies to shape product strategy and identify user needs for scalable platform improvements.
  • Created detailed PRDs, user stories, workflow diagrams, and acceptance criteria in Jira and Confluence, ensuring that product requirements aligned with product vision and business goals.
  • Drove user experience optimization, including journey mapping, usability testing, wireframing, and UX feedback loops, resulting in meaningful improvements to product engagement and retention.
  • Led A/B testing initiatives and behavioral analytics using Hotjar and Google Analytics to uncover friction points and guide decisions around feature prioritization and UX improvements.
  • Developed SQL and Tableau dashboards to track feature adoption, conversion rates, and SaaS product performance metrics, enabling data-backed roadmap adjustments.
  • Supported GTM planning, launch orchestration, and user onboarding strategies, contributing to a 20% improvement in post-launch adoption.
Functional RequirementsUser Story MappingData VisualizationMarket ResearchProduct Analysis

Axis bank

Assistant Manager

Sep 2017Jun 2018 · 9 mos · India · On-site

Education

Clark University

Masters — Markting analytics

Aug 2021May 2023

Amity University kolkata

Master of Business Administration - MBA

Jan 2015Jan 2017

University of Calcutta

Bachelor of Science - BS — Science

Jun 2011Aug 2014

Stackforce found 100+ more professionals with Product Management & Business Systems Analysis

Explore similar profiles based on matching skills and experience