Dec 2025 – Jan 2026 · 1 mo · Remote

Aug 2024 – Nov 2025 · 1 yr 3 mos · United States · Hybrid

• Defined and executed the Salesforce and SaaS product roadmap by integrating market research, competitive insights, user behavior data, and business priorities to drive scalable product development.
• Led end-to-end product development cycles, including discovery, scoping, user research, User Experience design, technical feasibility assessments, PRD creation, and cross-team alignment to ensure high-quality feature delivery aligned with market needs.
• Owned and enhanced Salesforce-based tools used by 500+ users, releasing 4+ major features per quarter with a 95% delivery accuracy, significantly improving workflow efficiency and supporting organizational GTM strategies.
• Designed advanced user experience workflows, customer journey maps, and Figma prototypes to reduce user friction, resulting in a 25% increase in sales productivity and a 15% improvement in user satisfaction.
• Conducted continuous market trends research and competitive analysis to refine product positioning and influence product roadmap priorities in alignment with evolving enterprise best practices.
• Managed product backlog refinement and prioritization using RICE, MoSCoW, and KPI frameworks, improving sprint predictability, stakeholder transparency, and alignment with strategic objectives.
• Coordinated cross-functional sprint ceremonies, maintained team velocity insights, and enhanced delivery predictability through advanced use of Kanban and Agile methodologies.
• Built and optimized CRM workflows integrating Salesforce, ERP, analytics, and marketing automation systems to strengthen data consistency, user experience, and go-to-market (GTM) execution.
• Communicated product roadmap progress, product performance metrics, and launch outcomes to executives, influencing strategic direction using insights backed by data and competitive research.

Jan 2024 – Aug 2024 · 7 mos · United States · Hybrid

• Supported SAP Finance product roadmap and product development initiatives, translating business requirements, market trends, and user feedback into structured PRDs, process flows, and detailed Figma-based user experience designs.
• Performed extensive market analysis, process optimization studies, and competitive assessments to identify gaps and opportunities across financial workflows, enabling automations that reduced manual work by 30%.
• Facilitated cross-team execution on complex financial system migrations, ensuring reporting accuracy across AR, AP, SOP modules, while applying product management best practices to reduce defects and improve user adoption.
• Conducted sprint planning, backlog grooming, and Kanban optimization aligned with product goals, improving delivery consistency and stakeholder alignment.
• Built analytics dashboards using Power BI, Tableau, and Looker to centralize product KPIs and enhance decision-making based on performance trends and user insights.
• Applied structured root cause analysis (RCA) to identify product inefficiencies and propose scalable enhancements aligned with market standards and product development best practices.
• Designed and deployed PowerApps workflow tools to automate repetitive tasks and streamline ERP–Salesforce data flows, improving system usability and productivity.

Sep 2022 – Dec 2023 · 1 yr 3 mos · Massachusetts, United States · Remote

• Supported product strategy and product development for internal SaaS and insurance-technology solutions, performing detailed market trends analysis, competitive intelligence, customer discovery, and user experince research to guide roadmap decisions.
• Partnered with engineering, design, and operations to deliver multiple high-value product releases, using Jira and Confluence to manage sprint backlogs, dependency tracking, and cross-functional alignment for 95% on-time delivery.
• Drove user experience improvements by designing prototypes in Figma, mapping user flows, and incorporating behavioral insights to reduce friction in claims processing and underwriting workflows.
• Built and maintained analytics dashboards (Power BI, Tableau, Salesforce Analytics) to monitor adoption metrics, feature usage patterns, and product performance against KPIs and OKRs.
• Conducted A/B testing, deep data analysis, and user segmentation studies to validate hypotheses, refine roadmap priorities, and inform enhancements tied to measurable improvements in customer satisfaction.
• Executed GTM strategies in collaboration with marketing teams, building rollout plans, enablement documentation, and performance metrics aligned with product launch objectives.
• Performed competitive analysis and market research that influenced feature direction and contributed to a 10% increase in product-driven revenue outcomes.
• Facilitated retrospectives and stakeholder workshops, improving collaboration, sprint velocity, and alignment between business, design, and engineering groups.

Jun 2018 – Jul 2021 · 3 yrs 1 mo · India · Hybrid

• Supported full-cycle SaaS product development, collaborating with engineering, UX, and product teams to define product requirements, product roadmap priorities, and customer-driven enhancements aligned with market trends.
• Conducted market research, competitive analysis, customer interviews, and voice-of-customer studies to shape product strategy and identify user needs for scalable platform improvements.
• Created detailed PRDs, user stories, workflow diagrams, and acceptance criteria in Jira and Confluence, ensuring that product requirements aligned with product vision and business goals.
• Drove user experience optimization, including journey mapping, usability testing, wireframing, and UX feedback loops, resulting in meaningful improvements to product engagement and retention.
• Led A/B testing initiatives and behavioral analytics using Hotjar and Google Analytics to uncover friction points and guide decisions around feature prioritization and UX improvements.
• Developed SQL and Tableau dashboards to track feature adoption, conversion rates, and SaaS product performance metrics, enabling data-backed roadmap adjustments.
• Supported GTM planning, launch orchestration, and user onboarding strategies, contributing to a 20% improvement in post-launch adoption.

Sep 2017 – Jun 2018 · 9 mos · India · On-site