Dhruvi Vora Singh

Product Manager

Bengaluru, Karnataka, India13 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led initiatives resulting in $200M+ impact.
Achieved 100% document compliance in multiple markets.
Implemented fraud detection reducing impersonation rates from 12% to 0.3%.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and B2C product development.

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Skills

Core Skills

Product ManagementStakeholder ManagementFraud PreventionCompliance ManagementSoftware Development

Other Skills

Agile MethodologiesAlgorithmsAndroid DevelopmentAudio CodecsBusiness AnalysisCCommunicationCredit CardsCustomer ExperienceCustomer OnboardingCustomer ResearchData AnalysisData StructuresDebuggingDesign

About

Experienced Group Product Manager with experience in both B2B and B2C products. Led multiple products in the Logitech and the fintech industry to reduce fraud & loss rates, increase customer savings, decrease driver impersonation, and lead international expansion.

Experience

13 yrs 6 mos

Total Experience

3 yrs 4 mos

Average Tenure

5 yrs 3 mos

Current Experience

Motive

2 roles

Group Product Manager - Motive Card

Promoted

Jan 2023 – Present · 3 yrs 5 mos

As a Group Product Manager, I orchestrated multiple initiatives to facilitate Motive Card's expansion into the upmarket segment, including launching new product features like Vehicle cards and Cash Advance.
Led conceptualisation and launch for multiple differentiated features for identifying fraud and savings and impact of more than $200M+ in atpv.
Oversaw all the features for fleet manager experience for Motive Card like Spend profiles, Spend controls, Groups & permissions, Reports and many more
Collaborating closely with 70+ cross-functional team members and worked directly with sales and onboarding team to onboard new enterprise customers.
Successful execution of various employee experience initiatives like optimising onboarding experience, cross functional colloboration in different timezones etc.

Business AnalysisFinTechProduct ManagementStakeholder ManagementData AnalysisAgile Methodologies

Senior Product Manager - Maintenance

Feb 2021 – Dec 2022 · 1 yr 10 mos

Product lead for Maintenance product. Primary focus included reducing product gaps for Driver Inspections, Preventative Maintenance and Predictive Maintenance to help win and retain upmarket customers

Business AnalysisPreventive MaintenanceProduct Management

Ola (ani technologies pvt. ltd)

3 roles

Senior Product Manager

Apr 2019 – Nov 2020 · 1 yr 7 mos

Safety
Impersonation detection & deterrence for Intl. & India markets through Selfie auth. The solution resulted in identifying the quantum of the problem to 12% and reducing it to 0.3%.
This was achieved through Provisioning of quality photos at onboarding, Identifying and implementing signals for selfie trigger, Selfie Integration into Driver App, Photo-of-photo detection, Audit Automation, Actioning Automation.
Document compliance
100% document compliance in Intl. & India cab with minimum business impact using compliance engine & its rules.
Creating features like Submission blocker to work with limited manpower required for digitization, 3rd party integration for syncing of updates on documents, Automatic digitization ticket generation, Self-serve funnel improvements, evaluating and deploying OCR solutions.
Other Products
Driver Onboarding - Funnel improvement, workflow creation for each document
Product owner for Operator App, Partner Portal - added localization & other performance-related optimizations
Fraud prevention - identified mobile number & account statement fraud with the help of city teams & recommended right solution.

Fraud PreventionProduct ManagementCompliance Management

Product Manager

Promoted

Mar 2017 – Mar 2019 · 2 yrs

Handling Safety product features - proactively identifying and deterring partners doing swap
Product owner for Operator App, Partner Portal
ideated and productised Sim management and reduced 6cr cost per month borne by Ola

Product ManagementSafety Management

SDE 2

Dec 2014 – Mar 2017 · 2 yrs 3 mos

Working in Ola Driver Application
Improvised offline billing module by integrating tolls and tagging and syncing the bill for better customer experience
Integrated google navigation in the app for driver to pick up location of customer
Integrated driver referral to the app
Integrated video download and play to show tutorials to drivers
MQTT and Driver auth 2.0 integration

Software DevelopmentProduct Management

Samsung electronics

2 roles

Senior Software Engineer

Promoted

Mar 2014 – Dec 2014 · 9 mos · Bangalore

Working in Connected Car and IOT team
Android Application development for Mirror Link Server for Samsung Smartphones
Working in UPnP, Common API, ACMS modules
Eclipse Plugin design and development
Resolving bugs and issues during IOP and plugfests
Submitted ideas for new features and enhancements

Android DevelopmentSoftware Development

Software Engineer

Sep 2013 – Mar 2014 · 6 mos · Bangalore

Working in Mirror-link Team
Understood Mirror-link 1.1 Specification
Developed UPnP and ACMS modules
Onsite travel for 2 months for commercialization of MirrorLink Server

Software DevelopmentAndroid Development

Ittiam systems

Engineer

Jul 2012 – Sep 2013 · 1 yr 2 mos

Worked in Video Communications Team
Created iOS application for iPhone and integrated video communication IP with it
Enhanced video communication android application by adding more features
Integrated audio codecs in the system
Worked on SIP and H.323 user agents

Software Development